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December 2023 by Anthony H.
honestly messy not that organized needs. some serious. leader ship or new management.
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November 2022 by Lin U.
I recently needed some hard-to-find fabric glue, so I stopped by this Michaels location. It was a few weeks before Oct 31, and they had a big (50% off) sale on the cutest Halloween decorations and supplies. I'm usually not into seasonal decor, but I couldn't resist and picked up several items. An employee stocking shelves was so kind and helpful - we chatted a bit, and she found the glue I needed. I was delighted that they had it in stock. The cashier who rang me up was also sweet and considerate - even though there was a line of customers waiting behind me, she carefully wrapped my fragile glass candle holders in bubble wrap to keep them safe. I'm genuinely impressed with this store and its awesome employees and looking forward to visiting again soon!
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October 2022 by Wendy G.
This was honestly the worst experience I have ever had!!! I would like to give them no stars... I walked into looking for some glass jars for my daughters birthday party... I go to the section and they had some really cute bowls with a lid on them, they looked like little cookie jars, looked at the price and it said $3.49 awesome I double checked the description to make sure I wasn't crazy and it said "circular glass bulb" so I grabbed six from the same section! I kept walking and I found two more on the clearance wall but somewhat scattered so I assumed they were just placed there incorrectly. I grabbed them also. I went to the cashier and when she scanned them they rung up for $12.99 I politely said oh no these said $3.49 on the shelf she said "give me a minute I'll ask my manager" I heard her over the walk-in say Sonia can you go check... and a few seconds later she said no these are $12.99 I then asked if it was okay for me to just go show her cause I did grab all the ones on the shelf. And I started to walk over there. The "manager" wasn't there yet so I waited... when she arrived she immediately had a harsh tone and said "where did you get them from, here?" I said yes but I grabbed all the ones you had so there's clearly no more there and she said "there's no way you grabbed them all from here they wouldn't even fit here" I looked at her and told her yes I grabbed six from here and two were in the clearance... she said "no, there's no way you didn't get them from here" by now I've had even I turned and said "what's with the attitude. There is no need for the attitude." Manager : " I have no Attitude im just telling you, you didn't get them from here." Me: "why are you screaming at me, okay I'll put them back that's fine, but they were here" manager: well someone must have put them there because that's not the price" me: okay then someone should do their job and put them where they belong. And there is no need to give me attitude calm down" manager: "your giving me an attitude" me: I'm matching the energy your giving me" at this point it was a screaming match and I was so upset I started shaking I just said I'll put them back that's that. And she walked away saying "have the day you deserve" like what the ****" i was in shock. If anything should I be one upset. She told me that I was trying to get something that's worth 12.99 for $3.00... I wasn't trying to do anything that's the price that was on there!!!!! I proceeded to grab the other stuff and went to the register I asked the cashier what was her name and she said Karla so who know if that was her name. But I wished I would have insisted that she check the camera to look at where I got them. Because she acted like I stole something and treated me like a liar! Who knows if that was her name but I will never ever go there again and when I tried calling the store it immediately hangs up on you!
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September 2022 by Eugene F.
bad customer service. Lack attention to online customers. Do not live up to what they promote. same day pick up ends at 5pm. I made a online order at 4pm and my order was never processed. Employment gave my family a attitude when regards to my order
