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November 2025 by Ramona Ramirez
Great customer service!
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November 2025 by seth hilliard
I first started dealing with Firestone when I was a parts driver 30 years ago. I noticed immediately the professionalism that the office and the mechanics had. Since then I’ve been going there for services, tires, and oil changes. They’ve always treated me like family and delivered high quality work! Some of the best guys around!
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November 2025 by julio salazar
DJ is always communicative and professional. I have been coming here for years from oil changes, to engine issues and never had issues with their service. They've gone above and beyond to find the issues that i would describe and experience even when the vehicle was not giving an error code. I've brought all my vehicles here and would reccomend them to my friends and family.
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November 2025 by jason mcalister
When my wife leaves our home I want her to be safe, with that being said we got 4 new firestone tires, brakes inspected as well as the rest of our vehicle by the best. Thank you to all the great firestone employees that take pride in there work. Im always impressed with there service and knowledge.
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November 2025 by Jessica Buchanan
Service is excellent and the staff is very friendly, there isn't one person there that doesn't have a contagious smile. I highly recommend this spot for all your needed tires.
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July 2025 by Christopher Collins
Do not go to this place i went in for a crankshaft seal replacement and they told me my harmonic balancer was no good and had to replace it i said ok. Got my truck back start leaking oil everywhere again so I took it back they said they replaced the seal again well got my truck back same thing oil everywhere so I get underneath it and it doesn't even look like they put a new harmonic balancer in this thing looks old beat up rust and paint chips I don't think auto parts places sell their Auto Parts looking like this it looks like they put my old one back in and charge me for a new part I'm not going to get into how much everything was. So I took a Google photo of this new harmonic balancer and Google AI said that this part is not brand new part. I would really like to know what everybody thinks thank you have a good day... PS I don't even want to give a star but I have to give one star for me to post this
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July 2025 by Laura Ortega
As a first-time customer, I went in to receive a brand-new set of four tires, rear brakes, and rear rotors. Checking out, I noticed no alignment was performed according to my invoice. I asked why an alignment was not performed, according to Johnny? the receptionist he stated they only do it when it is a full set. I told him it was a full set. Then he stated I was supposed to request the alignment. I mentioned never in my lifetime have I heard of that, I thought it was mandatory to align tires when purchased a full set of four. I left and had to return the next day for an alignment for a charge of $150. They gave me my vehicle without test driving it themselves. I drove off and instantly my vehicle pulled hard to the right almost causing an accident. I returned to the shop immediately, and approaching to DJ(the owner), he informs me that his mechanic Jeff just told him the machine was not working well. I explained how terrible the alignment was and that it was worse than before I brought my vehicle to them. DJ placed my vehicle back on their alignment machine. I waited and witnessed what they were actually doing to my vehicle. Jeff tells me he got it a lot better now. I informed Jeff that I want him to test drive it. He does after approval from DJ. When Jeff returned with my vehicle after a short test drive, he stated it is straight. I asked DJ what my options are if I pull off right now and it is still not right. He responded with we will just throw it back on the machine again. I left again, pulled away and my alignment was better than how they originally gave it to me but it was still not correct. No way near correct, still much terrible than how I brought in my vehicle. I returned again and informed DJ (the owner) that it is still not correct and I'm not going to continue with this back and forth allowing them to keep throwing my vehicle on an alignment machine that is obviously not working. I requested my money back for the alignment and without hesitation the owner gave me my full refund for the alignment. I informed him, you should have been honest and transparent with me from the beginning that your alignment machine is not working. At this point, it made sense why they did not perform an alignment when installing a fresh set of tires. If I were any other female, they would have probably driven off with an extreme unaligned vehicle and could have caused a car accident. However, due to my experience I was able to stand up against these men trying to charge me $150 for an alignment that caused an extreme pull. I have substantial evidence through my dash cameras, and photos of the alignment reports (since no printed report was provided), I snapped pictures. Leaving here, I immediately went to get an alignment from a different shop, and they provided me with a full report of the condition of my vehicle's alignment. The report showed how terrible the alignment came from the Firestone shop and how much the new shop had to adjust. This place messed with the wrong female. They have been reported to the Bureau of Automotive Repair. The complaint was filed against Firestone in Palmdale, the owner DJ, and his mechanic Jeff that felt it was okay to charge me for an alignment when their machine was obviously not working, and they worsen the condition of my vehicle costing me extra costs to get an alignment done elsewhere.
Let's not even talk about the level of cleanliness in their waiting area. Stained seating, dirty bathroom, and you'll lose a lung while you wait for your vehicle from the heavy smoker they have working there.
Do yourself a favor, drive the 45 minutes south to receive way better service from Goodyear/Just Tires in San Fernando for all your car needs.
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July 2025 by Aundrea X
Quick, honest service is found here..
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April 2025 by Zachary Ozment
Fast and friendly service
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September 2024 by Candris Madison
I strongly advise against using these people. They replaced the transmission cooler on my car, to which they clearly bent the clips too far. Of course the transmission oil cooler line popped out, as can be seen in the photo.
They also broke the clips on the wheel arch trim, where one of them flew off on the freeway. Flying objects on the freeway isn't dangerous at all, is it? It's obvious they won't notify you of any damage because they are dishonest. They complained to me that they had to remove the bumper and bar at the front, meaning the trim indeed needed to be removed.
They have already refused to replace the clips and the missing trim piece, even though they caused the damage and loss.
They take no responsibility for any damage they cause.
They are simply incompetent, unfortunately.
My experience here has been disgusting. They are rude and don't even try to rectify anything.
They tell you to get out, to put it politely.
Please go somewhere better
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July 2024 by april scheese
I have been coming to this Firestone for many years...I have always received honest and excellent service here. I took my car in today to have them do an alignment with a shim on my back tire...a problem another reputable tire company said they could not do and I needed. Their experienced and honest mechanics decided to first check my alignment to make sure it was done properly. Come to figure out I did not need a shim at all and my alignment was in fact perfect!!! What would have been a $300 fix turned out to be 0, thanks to their expertise and honesty...I would highly recommend Palmdale Firestone
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March 2024 by Stephanie Ferraro
Honest and very nice, and open on Sundays! Great group of guys here! And they are jerks to their customers! They are really respectful! I will always come here! Thank you again fellas!
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March 2024 by private consumer
I am writing to share my recent experience with Firestone Palmdale regarding their brake replacement service, which unfortunately led to significant issues with my 2020 BMW 740i.
On December 29, 2023, I visited Firestone Palmdale with the intention of having my brakes replaced. I chose this shop based on their positive reviews and the assurance that they would provide competent service. However, my experience did not meet my expectations.
After the brake replacement, I noticed that my brake sensor immediately indicated a problem. Concerned, I contacted the shop, only to be informed that the sensors needed replacement as well. This crucial information was not communicated to me prior to the brake replacement, which was concerning.
To make matters worse, Firestone Palmdale insisted on an additional charge of $250 to lift the vehicle again and install a $9 sensor. This was despite the fact that the need for sensor replacement was a direct result of their oversight. I found this to be an unnecessary expense that could have been avoided if the issue was addressed correctly from the outset.
The problems did not end there. Despite the sensor replacement, I continued to experience unusual noises coming from my vehicle's undercarriage. I attempted to diagnose the issue myself and sought input from my fiancé, but the source of the problem remained elusive. This persisted for over a month, causing me significant frustration and concern.
Finally, on February 17, 2024, I decided to seek a second opinion from JD Auto Repair Inc. Upon inspection, they discovered that two bolts were missing from the calipers, resulting in damage to my vehicle. The repair shop rectified the issue by installing new caliper bolts, reconnecting the brake sensor, and resetting the brake lights. This finally resolved the persistent noise issue.
Unfortunately, the damage caused by Firestone Palmdale's negligence resulted in additional expenses for me. Despite my efforts to seek redress, Firestone Palmdale has refused to take responsibility for their actions. "DJ," the owner, dismissed my concerns and denied any liability for the damages to my vehicle, citing the absence of a warranty on the brake installation.
Overall, my experience with Firestone Palmdale has been extremely disappointing and frustrating. Their negligence has not only cost me additional expenses but also caused me significant stress and inconvenience. I strongly advise others to exercise caution when considering Firestone Palmdale for automotive services.
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February 2024 by T
I got a screw in my tire on a road trip, these guys were awesome. They had me back on the road in less than 30 minutes.
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February 2024 by Eddie Garcia
Very professional and they get it done
