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March 2024 by Ashley Q.
Excellent client support! Our vehicle was our main concern, and we were guided through the entire repair process! Armando was a great assistance! Absolutely recommend.
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February 2024 by Dara Held
They claim to no longer be a retail store so they can’t look up past information for a car battery I purchased
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February 2024 by Lilian Leon
Very bad service
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February 2024 by GenX
Every time I come here, always an excuse why they cant do an oil change. Terrible service, do not come here.
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January 2024 by Erin F.
Called in advance to ask if I could come in and get ONE tire changed. Tech told me to come in, I got there 15 minutes later. It took them 70 minutes to change ONE tire. Don't tell people to come in if you know that a short and simple task won't actually be short and simple.
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January 2024 by Jimmy Rodriguez
The people and the service was great and the people are nice and friendly to
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January 2024 by Timotheus Schuchner
Called ahead about my headlight being out and I pulled up and Juan came right out to check out and fix my headlight. Awesome job and very quick was out of there in less than 20 minutes Juan earned more than two stars. This negative review is directed at Pep Boys Juan notified me that the company automatically charges more for additional access since it assumes it'll be hard to access from taking off bumper. Even though Juan easily changed light bulb from under hood which I seen and he let me know he knew that shortcut but the system adds that on.
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December 2023 by Ayumu Chan
Bad place, the employees were nice but awfully slow. I came for a quick wheel inspection at 12:14pm, at 2:30pm I asked about progress apparently the mechanic inspected everything else but the wheels and suspension that I asked for and left, so then I had to wait until he returned. That's just shameless I could have done it sooner myself. The only reason I came is because they have the tools and proper "experience" to get it done "sooner". I was very mistaken, if you're looking for a quick oil change don't bother.
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November 2023 by Bat Bot
Got charged 99.99 for inspection and misdiagnosis. And second time charged 99.99 when they could have at least done oil change and provided a service/ instead of having me walk away empty handed. Feel a bit ripped off
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November 2023 by HAYDELYN DLST
Best place to bring your car. They don't take advantage of their customer because we requested to replace the brake and they told us that our brake are still good and don't need to replace.
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November 2023 by Joel P.
Seriously disappointed! Customers bring Vehicles for services such as oil changes, tire purchases, engine issues , tire rotations, etc. the customers pay for services and expect them to be done. Unfortunately for this location, that's not happening. For starters, Antonio is an a**hole! No customer service skills what-so-Ever! Upon arrival, I come in and while in personal call, chooses to stay on call and make a face as he was bothered to have to work. I explain that I am in for an oil change and tire rotation. Also, one of my tires is low pressures and to please have them take a look at it. Before I can explain anything else, he cuts me off and responds "we will check the tire pressure." To shut me up! Oil and tire rotation done. I get home and immediately notice that there is a nail in the tire I was having a tire pressure issue with. I return back and explain to Antonio what is going on. He started to get loud and explain that he not the one who is doing the work. I reply by saying if they have any accountability for the work being done?? And Antonio again in even louder tone "I TOLD YOU I DONT DO ANY SERVICE AND THEY GUYS ROTATED THE TIRES AND SAW NOTHING!" You would think that they would care about the customer and their family's safety. But it's very easy to see they are only here for the money and do not have any expectations or accountability for each other. There was more to this, but I'm just in awe about the way I was treated as a customer. Please avoid this location, AT ALL COST! You are better off going to SFV or anywhere else but here! PEPBOYS really needs to train their "Managers" and customer service clerks in customer service. It's a shame to pay people salaries to give horrible service and represent your company!
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September 2023 by Kurt Schneider
I ordered a champion battery, and they gave me a pep boys battery. False advertising on the website and the manager said it was the corporation that they haven't changed the website to fix the false advertising. Total bait and switch. Total rip-off artist. I will never go back to pep boys and tell everyone I know not to go there. Absolute corrupted people working there. !!!
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September 2023 by Judith Hernandez
Juan was excellent, friendly and fast. I definitely recommend going to pep boys in palmdale for fleet services
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September 2023 by Rebecca H.
Seriously disappointed in my visit here today. I called beforehand regarding the Uber verification and was given incorrect information regarding their availability. I came in and both males - Ken and Armando - both acted like they had no idea who answered my call, I called the number I called in front of them and sure enough it was the correct number that I had reached. Both brushed me off and couldn't give me an answer, then they tried to say well those are our store hours we're open just not doing Uber. How does that make sense ? If I'm calling about Uber verification and asked when is the cut off for today. Never was I given the schedule of just Wednesday ! Make it make sense. I know for a fact it had to have been Armando who took the call based off how he walked away. It also does not take 2 big males to answer phones in the empty store front! Do something big guys
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August 2023 by Benedict Alvarez
Outstanding and very honest service! When I had my car serviced by the dealer they said I needed to have my brakes serviced. Then I brought it to Pep Boys and found out that there was no problem with my brakes. They didn't ask me to pay for the inspection and it saved me a lot of money. You got my business from now on!
