Planet Fitness is a gym that provides a welcoming space for everyone with many locations and best-in-class equipment in a Judgement Free Zone. Many find it a good gym for its prices and consider it a good investment. The gym is often well taken care of, safe, and clean, with high-quality and well-maintained machines that allow for an amazing workout without long waits. It is viewed as better than some other gym chains and not always crowded. A crowded gym is seen by some as a sign of success. However, experiences vary. Some report that cancellation is difficult and can involve extra fees, with charges potentially continuing after stopping membership. Customer service may not work with members facing financial hardship. Opinions on equipment changes are mixed; while some praise new machines as a much-needed improvement, others feel new equipment can be horrible to use, like cheap plastic with non-responsive settings, and that layout changes can crowd machines together inconveniently. The environment is generally enjoyed, but some note issues like music played too loud, which can disturb others even when wearing earphones, and occasional disturbances from other members.
