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April 2024 by Bob O.
This will be your one stop furniture shopping store! Ask for Randy, he's an awesome guy that will show you all the options in the furniture or bedding you're looking for! No pressure guys - I luv it! Available financing. Big Boss Norb was very friendly and accomodating!
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February 2024 by Maria P.
Good afternoon, I placed 2 orders with this location between August of 2023 and September of 2023. The first order had 3 upholstered queen beds the second order had 6 dining chairs and 3 counter stools. Everything that could go wrong has. The beds arrived in a timely manner, however were installed incorrectly, no big deal. The chairs arrived next...apparently we had to pay a second delivery fee so my husband picked them up. He came home with 3 boxes of unassembled chairs. No one mentioned chairs would be arriving unassembled. When we called the customer service number they told us we could drive to Palmdale to have them assembled...we live in Valencia. We then called the store and were told we could pay to have someone come out and assemble them. After thinking how ridiculous it was to have to pay for chair assembly when the salesman said nothing about having to put them together....MY HUSBAND had to call and talk to the store manager and ask that the fee be waved. Lastly we ordered counter stools made in North Carolina. We were told it could take up to 8 to 12 weeks....24 WEEEKS have passed with no honest answer on where these stools are. In November the salesman said they just finished being made and would be on a truck in 2 weeks. Two weeks later your customer service told me they could sit in NC for months. I didn't follow up in December and January. I called customer service at 7:30 am ( which says is when they open) only to have them answer after 9am. I was put on hold and told March. I emailed the salesman who said he was out till Thursday and he would get back to me. I asked HIM to forward my email to the store manager. I spoke to the store manager asking where the stools are he said he would call me back.....2:30pm no call back AND it's after 5pm in NC. Nothing has been offered to remedy this situation and I keep getting lie after lie!! You were happy to take my money, but provided zero service! Where ARE my stools!! Manager said stools "could " arrive in March. We got a refund because WE requested it.
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October 2023 by Miguel Ruiz
We went to visit today, it was just to browse around, ended up buying a 3 piece sectional after negotiating the price. Our salesman was very nice and patient with us, no sales pressure. If you go ask for Fonzie he will take care of you.
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September 2023 by Veronica B.
Now I know why they're going out of business here. I spend over $2,200. When you save up for so long, you expect to at least buy a decent mattress and bed frame. The salesman didn't point out the fact that the bed was missing a support leg. He didn't care and just wanted the sale. Missing support in the middle, where it's crucial. As is sales with missing screws, missing support legs, scratches and they still charge so high? If I could give a Negative Star, I would. Never going back and don't recommend you go either.
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September 2023 by Eric
DO NOT buy furniture insurance through this company, it is a SCAM. They never show up to clean your furniture and they ignore phone calls.
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August 2023 by MK
I went in a few days ago since they had advertised a liquidation sale and was hounded by a very weird and unpleasant elderly lady in her 80's who kept calling me "Hon'. She creeped me out and made me feel so uncomfortable that eventhough I saw a couple of things that I liked and would have purchased, I left so that I wouldn't have to deal with her. She came across as racist in the way she talked and acted and was a fish out of water. I have bought furniture here before which has been good quality.
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August 2023 by Shanda F.
Do not purchase furniture from Royal Suite. They absolutely do not honor warranties or return calls, they lie. We're a year in with a very expensive leather sectional that is a pile of crap, spring poking out the side, foam is separated and both recliners are broken down in the center. This craziness began less than 6 months from the purchase date and we still can't get a rep out to our house. It's not like we have kids bouncing on this sectional. Husband had heart surgery and I have insisted I need to be home from work when they come you to our house, I teach so it would need to be at 4 or after, this seems to be a big problem for them. I have dealt with Victor the manager of the Palmdale store, the rep, they say supports the manufacturer , Lisa at the Santa Clarita store as well as the phantom service tech from the Santa Clarita store that we're still waiting to hear from. Next stop file small claims.
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July 2023 by Crystal Q.
Best experience EVER buying furniture from Christian at this location. He made it super easy and smooth process. He was very friendly and knowledgeable and loved recommendations he made when I showed him pictures of my home and what would fit better. He's taken care of not only me, but my whole family and they love him! Highly recommend paying him a visit for any of your furniture needs!!
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April 2023 by James Olivas
Just purchased furniture and will definitely come back Sally is awesome and is super knowledgeable and patient and knows how to make you feel welcomedFor the next furniture purchases we will definitely be coming back to work with only Sally
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February 2023 by Jessika Martinez
We were lied to just to make a sale! UnesthicalWent in on 1/13 purchased a set of furniture. We specifically let the sales guy know we wanted it within a week or no deal. He assured we have it within a week and even put a rush request on the invoice. On 1/22 we called since we had not heard back from anyone and was told it’s actually on back order until after the 28th!This is insane we were lied to just to make a sale. I requested a refund and they refused said all sales are final but how is that if I don’t even have the product I bought and not even a ETA!I contacted BBB and placed a complaint as this “all sales are final” is ridiculous and it’s unethical to lie to a consumer to make a sale.I wasn’t Surprised to see there bad reviews and ratings with the BBB..Still as of today 1/26 no call no nothing from them. I want a refund!
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February 2023 by Rhasheda H.
This place is awful. Buyer beware. I bought a table and a bed. Table was okay. Bed was a disaster. The delivery guy stole my husband wrench from our garage. I have it on video. The bed was delivered broken and had to be sent back. The second delivery was only the broken piece of the bed without the bed. Dennis was a great salesman (kinda) but Angelas customer service was the deal breaker. She is rude and disrespectful and hung up in my face. The manager Victor doesn't return calls so DONT even bother. After all that they didn't even give me a damn box spring for my new bed. Stay away.
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January 2023 by George M.
We had purchased brand new couches from this business and when we got home and inspected them there clearly was damage on both couches. We immediately took pictures and sent them to the customer service manager who tried to dispute the claim. After a month of going back and forth they finally stated they would replace the damaged pieces. They had scheduled for the delivery today 1/31/23 and when they didn't show up we called again, they stated they knocked but I have a ring camera that alerts me when someone is close to my door. This business has shady people working there and bad products. Stay away from this business, Do not go there
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January 2023 by Denise Dellarso
This place has amazing prices and deals. Have purchased a couple of things from them they were friendly and courteous and my things arrived on time.
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November 2022 by Gerardo Pinedo
First off I want to give a huge shout out to Denis and Victor for making our furniture experience great! My wife and I found the perfect couch we wanted and they helped us with a good deal. Very friendly, knowledgeable and helpful! I would recommend anyone who’s looking to purchase furniture to stop by and check them out.
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November 2022 by Savannah Jane
Best furniture store in socal! Great prices and even better staff. Victor and Dennis, the sales managers are awesome. We will definitely be back.
