-
January 2026 by Maya Mercado
I came in to return my spectrum equipment (router and modem). Expecting a headache or a hassle, I was instead helped by Edgar who was knowledgeable and made the process easy. He was even able adjust my monthly bill!
-
January 2026 by Cheryl
Carlos was very nice and helpful.
-
December 2025 by JOHNNY LOPEZ
The worst Customer service associate
I stopped there to add mobile lines
Susan Riddle helped me first she told me no worries when u leave I will give you all your lines working . After I signed all the documents she told me are u ready to go I said why do I need my new lines working . She changed and said NOOO you need to wait or call customer service to activate your phones lines . Well I left I called 5 o 6 times customer service also terrible service.
Few day later I stop at this store .
Ari customer service associate helped me . With a completely bad attitude looks like I owe him something or asking for something free .
Making short all of this
I don’t know why spectrum hired this kind of person.
Now I understand why this store got bad reviews
-
December 2025 by Young Oorah
Long wait times. I just need to turn in my equipment.
-
December 2025 by Kathy Hoover
Poor communication between the 800 folks and the stores.
-
December 2025 by butter fli
Very Unprofessional Customer Service. Too much personal time on their hands. Too much time trying to flirt with customers. Explains why the lines be so long with upset customers. Very sad location
-
November 2025 by Tanya Lopez
Called like 10x to cancel my wifi. I went into the store 1x and no one seems to understand to cancel my service. So frustrating. I'm in the process of moving and now I'm getting billed another month. DO NOT DO BUSINESS with spectrum!
-
November 2025 by Ådri Ånn Ðroid
Nice store, clean and neat. Some of the people working there are kind of rude.
-
November 2025 by Michelle Campbell
Very slow but good customer service when I finally got someone
-
July 2025 by Bonnie Blair
Spectrum has billed me for tv services for two years after account was cancelled. Since payments were on autopay, we assumed we were being billed for internet services only; however, we were also being billed $35 a month for tv services although the account was cancelled in January 2023 and equipment was returned. Customer service was unable to help and the supervisor, EJ, would talk over me on the phone. Spectrum would not refund any portion of the overcharge. I feel they were intentionally dishonest in cancelling our tv packages but leaving another undisclosed charge on the account. I spoke to other previous subscribers who had the same billing issues.
-
July 2025 by Aziza Blakely
My phone service just stopped working after upgrading my service with spectrum. I came into this location and Susan helped me. She was so amazing and helpful to my situation that I had to leave a review. Thank you Susan for your time and patience with me you have truly made my day.
-
June 2025 by Robert Fonseca
Walked into the store didn't wait long and Jesus took care of me offered a promotion that they have going on loved the service 🙏
-
June 2025 by Dara
MAKE A RESERVATION ONLINE, DONT WALK IN. waited over 40 min to be seen. There needs to be more workers with the high amount of people coming in.
-
May 2025 by Anthony catarinicchia
Slow customer service. Workers operate slow, move slow.. 30 min wait to drop off a modem. Don't reach out or respond to this review and tell me to reach out on Facebook. I won't. You guys need to manage your locations better. These workers are inefficient. One guy here is trying to LEARN how an iPhone works to set it up for a customer and continues to chat it up with them. This is ridiculous. If this wasn't the closest store, I'd never bother with this place ever again.
-
May 2025 by Catrina Toledo
Super annoyed! Waited over 20 mins for help just to return 2 old devices since I got an upgrade on my boxes. There was only 2 people working and 1 of them kept going to the back who knows for what in between customers and there is a good amount of people waiting to be helped. Not coming back again!
