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July 2024 by Jose D “Animal” A
Checking in is a pain ,specially if there is people on front of you ,who don't know how to use a computer,i've seen everyome smilimg ,except this lady who helped me ,it was really annoying and rude ,i am glad i did everything by phone , before getting there,won't come back here if i don't have to...
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July 2024 by Nasser Maayah
They should know how to train their employees. I waited over 30 minutes trying to open an account for the employees to say they don’t know how to open business accounts.
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June 2024 by Robyn MARKOW
Busy ,crowded & their service is getting ridiculously expensive; $200 for an unreturned modem? Gimme a break!
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June 2024 by Jose Vasquez
Great service
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June 2024 by T Massari
Spectrum is TRASH. I have the fastest speeds they offer at home and at work. My freaking cameras don’t even work. In an out service. Out of date hardware. These guys have provided me Soooooo much frustration I am switching to att. This company REALLY sucks. Buyer beware
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June 2024 by Olawole Obadeyi
Use to be an okay location but recently they only have 2 to 3 workers working and not working fast enough. They are also recently not refreshing the walk-in customer signing list, so you have no idea of when you are next.
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June 2024 by M Cathleen Williams
Tasha was totally amazing thank you I came in the store very stressed out after buying a new iPhone online and she fixed everything. She calmed my nerves and she is just she went above and beyond and I am so happy now leaving Spectrum and my phone is working and I just want you to know that she is wonderful thank you, Mary Heximer
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June 2024 by Blanca Flores
How bad the attention they have here in this store... I don't recommend it
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May 2024 by Randi McNeeley
Always takes FOREVER so make sure you go online and schedule an appointment.
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April 2024 by Ora Cofield
Nice Customer service rep.
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February 2024 by Ernie F.
Just want to give a wonderful recommendation to Rochelle Routhier the customer service rep at Spectrum on Ave K in Lancaster Ca. She was very knowledgeable and helped me for all my needs. We need more service reps like Rochelle who cares about her customers. Great job Rochelle 5 st
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January 2024 by Jacque B.
I would give Spectrum -1 stars if I could. I moved locations so I returned the equipment and got new Xumo boxes instead. That was in November. Here is it January and I am still getting charged for the returned equipment. I spoke with at least 4 representatives and 2 Supervisors and they still cannot fix the problem. I constantly get automated calls from them stating they are going to shut my services off if I dont pay for the equipment. Spectrum sucks...I would not recommend them to anyone. And the Xumo boxes constantly go out when they are doing automated updates.. I do not understand why their customer service is bad with all the reviews they are receiving.
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January 2024 by Salad maker
They take way too long to help someone. Had to wait for hours just to drop off a WiFi box.
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January 2024 by Amberly Wright
Spectrum SUCKS!I got an California Lifeline phone from them and moved now they will not release me from my lifeline.
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January 2024 by Frank
Very slow service at this location just like their internet
