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July 2024 by Jose Valencia
I bought a phone online yesterday and it said I could pick it up.. yesterday. I waited all day so I called 1-800 customer service since they neared closing hours. Even the customer service lady who assisted me said they could not reach your store and the location is still supposed to be open. She also sent the store an email stating I was trying to pick up my phone. Second time I ordered a phone and Verizon dropped the ball. Last time I waited days I couldn’t even go to another store to grab it until they canceled my order place it again and waited even more days to pick it up. Same situation again, I’m in need of a phone asap and if I just sit here waiting I’ll never get the phone like before. I’m switching to ATT. Completely Verizon’s systems fault and phone representatives as well. They were awful at assisting me and sent me across town to charge me more at another store. I’m at the store now and Verizon never sent the order over.
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July 2024 by Bob Barth
We were there this morning a little after 10. A very kind young man helped us with my wife's phone. I'm sorry, we didn't get his name. My wife's phone had definitely malfunctioned. He fixed in less than 2 minutes. He made my wife VERY HAPPY! Great service.?
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June 2024 by Kathleen Olguin
Johnathan is truly the best !!!! Will always come back to him for help! He helped everyone in a timely matter even tho he was the only employee closing!
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June 2024 by arly sanchez
Sam was great, he helped me pick and choose what was best for me (:
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March 2024 by Madison Betancourt
Horrible experience!! Do not come here, or if you do AVOID Jonathan H. He is the most condescending, deceitful employee I have ever encountered. Lied to me about policies in order to make me pay more. Then talked to me like I was crazy once I caught on! I ended up not purchasing anything... went to another store and paid almost $400 less in additional fees... It's scary to see such employees allowed to help the general public,, what does that say about the practices of the rest of the store!!
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January 2024 by Lefty
I went to this store about 3 weeks ago almost a month ago just right before Christmas i purchased a iphone 15 pro max, i was helped by Jonathan that day i just want to say he made the process real fast and easy soo much professionalism and patience the guy is just great overall ! Kinda would be nice if there was Jonathans every where when came to customer Service the guy is definitely more than 5 stars no doubt! Once Again i wanna thank him for helping me out with everything! Thank you Jonathan !
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December 2023 by Chely Deanda
Thank you Sam awesome customer service..
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December 2023 by Jacquelyn Aguilar
Great experience and was set up fast ! Isela is a great Verizon sales associate and I was satisfied with my business plan !
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November 2023 by Claudia Hepler
Jonathan and Isela where extremely friendly, helpful, knowledgeable, professional they helped me with my issue and I feel they went beyond to make sure I got superior service.I highly recommended this location due to the professionalism from these people. Will continue to patronize for any future needs and recommended in the future.
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November 2023 by Patricia Hernandez
Love this place. Isela was so helpful, couldn't made it without her.. thank youu so much!!!.. isela is the best
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November 2023 by Ashley E.
I bought a New Phone about a year ago. I went in a month ago to change out my screen protector and phone case as i had paid almost $250 for those items so they would have "lifetime warranty". i changed my screen protector ONCE before they told me i wasn't allowed to anymore. I guess the new owner isn't allowing previous transactions like that to be valid anymore. How stupid is that ? They have great costumer service but you have a better chance going to a different verizon that isn't a self owned.
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November 2023 by Margie Calzada
Went in looking to purchase a screen protector for my S10, no longer available and was offered and explained the liquid protector. I was impressed at what it looked like and happy with it. Thank you.
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November 2023 by Yesenia Carpio
I came into get an upgrade Jonathan help he was very patient with me on telling me about the phones and how they worked and also patient with me with what I wanted Great customer service
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October 2023 by Bob T.
I had a truly awful experience at this Verizon store, and I feel compelled to share my one-star review to warn others. My visit to this store left me frustrated and disappointed in their lack of professionalism and customer service. I initiated two trade-in orders with this store, only for them to cancel both of them without explanation. This left me in a state of limbo, with no help or guidance. When I inquired about the possibility of reinitiating the trade-in in person, I was met with a misleading response. One of the employees claimed there would be an upcharge for in-person service, which was contradicted by a Verizon customer service representative. They can NOT FORCE YOU to buy a case, protection, or any add-ons, and anything they say otherwise is false. This kind of misinformation is unacceptable and only added to the frustration of the experience. The staff working at this location seemed lazy, unmotivated, and completely lacking in empathy for customers who are spending their hard-earned money. It's baffling how they even obtained their positions in the first place. This store offers no assistance, and it appears that they'd rather push you towards customer service, making you jump through hoops. After enduring three long weeks of confusion and frustration, I finally received my new iPhone, but it was no thanks to this store. In fact, they managed to create more problems and complicate the process of getting a new phone and trading in my old one. It's clear that they lack any passion or a sense of responsibility for their customers. Save yourself the headache and disappointment, and avoid this store altogether. If you need Verizon services, go to a corporate store where you're more likely to find dedicated and knowledgeable staff who genuinely care about helping you. These individuals at this location have no passion for their work and don't seem to have any sense of responsibility or accountability.
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October 2023 by MahGar
Jonathan helped me to pre other my 15 pro max he patiently went over all options, besides of that he helped me with home i internet which made me free with high bill and low speed and unsatisfying spectrum i Internet Service Provider
