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February 2024 by Lanita L.
As tempting as the buyers are making Bloomingdale's online, the in store experience is not matching it with the appalling lack of service. The first few times I assumed it was me or something I did. However, my husband tried to shop here, everyone loves him, and it was horrible. The two elderly sales women in the David Yurman section today 2-10-24 at 1p PT, were horrifyingly rude. There was literally no one in the store as it was Super Bowl Sunday. We quietly were pointing out a few items he liked, and stood by the case. For 10 minutes they did not acknowledge us. When I went to ask politely if we could see something, the lady did not look up and mumbled she was doing something and would be there shortly. She proceeded to take 5 minutes more pushing paper around, and then said absolutely nothing for the 6 minutes she begrudgingly helped him see 3 pieces. Her face was extremely annoyed and the most sour I had ever seen. I will never subject anyone from my family there again, and I will go ahead and see what the buyers put online and buy from another company.
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November 2023 by Noa L.
On February 15, 2023, my mom bought me a beautiful gold & diamond bracelet for $550. Since then, the bracelet ripped three separate times on the slightest pulls. The first time the bracelet ripped, I went to get it fixed by a professional jeweler and was not upset as incidents happen. I was still a bit shocked it ripped in the first place as nothing really even happened to it. It then happened again, and again I got it fixed. At that point I knew there was something probably wrong with the piece, but decided to give it another chance. The third time it ripped I knew this product was 100% defective and decided to return it. Please note I understand how important care is for jewelry and I take pride in how I treat my collection. I have lots of solid gold pieces, and never have I had such a bad quality piece of jewelry. For more context, it is the Bloomingdales brand. My mom and I brought it to the store with a receipt, and the manager (Sam) was short and rude with us, telling us it was past the 90 days so it had to be our fault. This makes no sense with jewelry. First of all, a good chain will not rip easily, I have far daintier bracelets which I wore on the same wrist as the defective one and they have all stood the test of time. This is embarrassing for Bloomingdales, both on a product quality level and a customer service level. We have been long time shoppers at this establishment, and after this experience I will no longer support this antiquated, over priced, lousy excuse for a high end department store. It should have been a straight forward return with no hassle. When a product is defective, you issue an exception and provide a return. This is not me asking for special treatment, this is me expecting a reasonable customer service experience. Pleases think twice before purchasing their jewelry as you will get poor quality pieces with poor quality service!
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October 2023 by Keith Smith
Very attentive sales staff. Very helpful and accommodating to find the right size needed
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October 2023 by Michael DelGaudio
Great selection, easy returns, good customer service
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October 2023 by Rebecca K.
Bloomingdales used to have an excellent fitter in the intimate apparel dept. I dropped by and the 2 women had not idea how to fit me and one finally said they were both from other depts. So I called to find out the hrs for a fitting. I was hung up on 3 times after long waits. I finally called the ex. dept who checked with the dept and got me connected to a live person. I asked if she was a fitter and she hesitatedI said, I only need to know if you are an experienced fitter. She said no. After all that!!! I called Nordstrom, got right through to a VERY helpful person. She gave me the name of the fitter, took my name, and # so she could call me back and make an appointment. Guess that is my last Bloomingdales visit!
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October 2023 by OfficialG Tui
First off, let me say that the place is so clean and well-maintained. It's always a relief to walk into a store and not have to dodge clutter or worry about messy aisles.Now, let's talk about the clothing selection - it's seriously impressive. They've got a great range of styles to choose from, and I found some pieces that I absolutely fell in love with. Whether you're into classic looks or something a bit more trendy, they've got you covered.But what really sealed the deal for me was the chic atmosphere. The store has this stylish vibe that makes shopping there a real treat. It's not just about the clothes; it's about the whole experience. And the best part? Despite being so chic, it's still super comfortable. You can take your time browsing without feeling rushed or cramped.
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September 2023 by Joseph K.
Consistently bad service, not sure if it's a general Bloomingdale's thing or just this location.
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September 2023 by Rose L.
ZERO IF I COULD- ACCESSORIES SUNGLASSES AND HANDBAG DEPT REVIEW As other yelpers said, the customer service sucks! Whether it's on the phone or in person. Some of the sale associates are old so they're slow with the tech if they assist you over the phone. Meanwhile, their managers are much younger and could careless about customer service. They avoid dealings with customers and let the older associates do it. The managers also think they are the sh. If you're going to talk smack about me, at least put your phone. You wonder too why stores are closing. People would just prefer to go online and not deal with unprofessional people.
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September 2023 by Marina A.
The online promotional offers at Bloomingdale's are outrageously unfair. I placed an order that came with free items "while supplies last" on the first day of the promotion and got a message that the order had shipped but that promotional item is not available. Instead, I was offered a 20% discount on my next online order within 30 days. Lots of problems with this. First, don't promote items you don't have enough of on the first day (!), that is false advertisement even with a disclaimer. Second, it's entrapment because I have to spend more money to use my "compensatory" discount, and within 30 day limit. Third, the Customer Service suggested that a physical store may still have that item, I should go and check it out. I would think this is their job - to check where the item is available and send it to me in a separate package; after all, there is a reason I shop online. Fourth, the site still advertises the unavailable item. And when my friend tried to place an order with the same promotion, the unavailable item without a problem was put into her cart! Plain and simple - it is a scam! Anyway, this order will be returned, online, and shopping will be done at Saks. Good buy, Bloomingdale's!
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August 2023 by Sonja V.
Poor customer service. Poor attitude. Poor judgement by employee in the purse department. You are supposed to sell your highend bags and purses. Not act like you can afford to buy them all and scoff at anyone that asks to see one and ask " if I go and get one for you to look at are you going to buy it"? Hoe I dont know!!! Thats why Im asking to see it!!! The lady didnt want to do her job, didnt have the bag I wanted in stock and got mad because I didnt want the bag I asked to see. Mad cuz she had to do her job? BZ you gettin paid minimum wage actin all rich n famous. I was glad to walk away and buy my bag online. She was a shi tyy saleswoman.
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August 2023 by marc hurst
Fantastic all around. Great layout and service and excellent menu. Look forward to next visit.
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August 2023 by Cheryl Hu
Because it's close and convenient, I prefer going to Stanford Bloomingdales'. They always have a wide selection of fashion collections that I love, and I can usually find what I'm looking for. Compared to other large department stores, their services are better. When I need Sisley-Paris skin care products, I always go to Jeanne, who provides excellent customer service. Additionally, I recently had a great experience with Star in the shoe department. Overall, my visits to Stanford Bloomingdales' are enjoyable and satisfying.
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July 2023 by Deeana H.
Three days ago, my daughter and I were joined by her soon to be mother and sister in law, to shop for our wedding day dresses. What should have been a very happy occasion quickly became a humiliating one. As we approached the sales person in women's formal wear department, we were told, immediately, that there would be nothing for us to try on in the store because of our size. (I'm a 10/12) The other mom is curvier but she could have at least chosen things to hold up to her and ordered on line. But...the sales person basically showed us the exit. I'd been a regular shopper at Bloomingdale's for years and years, before leaving the area and was looking forward to returning. I'd also just lost weight and finally feeling pretty confident (and proud) only to be completely humiliated and... ashamed. I immediately filed a complaint, as did my soon to be son in law.. as did my daughter. We've all been apologized to. I'm not looking for anything other than a promise for Bloomingdales to do better. We live in a country where a 10/12 is mid sized...meaning there are many that are plus sized. Being told you aren't the size a store wants to be seen carrying is incredibly rude. So...this is my warning to anyone over a size 10...you will be shown the exit.
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June 2023 by Evan Chen
This store service is so bad that it doesn’t provide ironing service to an online order of a jacket which comes with many folds, I will return the online order.
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June 2023 by Tanish Arora
Carey good quality stuff but hard to find associates if you need to ask for help