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October 2023 by Lizzie Perez
Horrible customer experience. Girls think they’re entitled, don’t greet people with darker complexion which is hilarious because they’re Asian. I say this from experience, my friend and I walked in and not a single hi or welcome in but other girls walked in and they were welcomed with a smile. Who knows, they just need better education. If you’re Hispanic or black , don’t expect good customer service.
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October 2023 by Hans Goertz
Great location, nice selection
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August 2023 by llesenia godines
My daughter loves this place customer service is really bad I asked the two young ladies if the fitting rooms were downstairs no eye contact they kept looking at each other and answered my question incredibly rude....who trains these people
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August 2023 by Lilah Jamil Fee
The staff is so nice and this brandy always has the best stock, they are lacking in jeans though ??
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June 2023 by girlathena
I love this place! The staff are kind, always friendly, and very helpful! The aesthetic of the place is very welcoming, and I swear I could buy everything if I could.
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May 2023 by Maria H.
I would choose zero stars if I could. My complaint is for the Brandy Melville store on University av. Palo Alto. Today around 8pm, May 6th, 2023, my daughter went to the store with her friend, the store was almost on time to close and an Asian lady asked my daughter to open her bag to check inside even though she had just bought over $70 worth of merchandise. My daughter at that moment agreed and let her check her bag and this lady didn't find what she thought she would find in my daughter's bag. This lady didn't ask my daughter's white friend that lives a couple blocks from the store, instead she stereotyped my daughter. This is not the first time my daughter and her friend have been at that store without any problems but this racist lady treated my daughter like a criminal! Without any evidence she asked to look into my daughter's bag and this is very offensive! Treating the Black/Latino community like this is unacceptable! I want the manager to check the surveillance camera and prove if my daughter had suspicious activity! Otherwise I feel I would have to take legal action.
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May 2023 by Taylor S
Don't listen to any of the negative reviews up. Truly one of the finest stores I have been in for a while. The staff all welcomed us in right away with booming smiles. The visuals of the store are so well thought out-- I can tell these girls are trained well in both customer service and visuals. The Filipina girl, Dennise was her name I think, was especially lovely, catering to any help I needed. She has a way with the hook, getting high things down for me. These girls are very focussed, and so any reviews claiming that they couldn't care less must not be accurate! Truly such an impressive store, and the young ladies running this store have bright futures. A young lady named Kate checked me out and she was just lovely. She has given me the best customer service I have ever experienced in a retail store. Sam, the store manager, knew so much about the store itself. A Jewish one also was very warm to me...my her smile could light up a room! I am definitely going here again, if not for the clothes, then for the workers. They were so sweet to me, a little old lady, and made me feel at home. Come here for good quality clothes at a low price, or for friends! Planning on bringing my cats in for the girls to meet next week.
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May 2023 by Junior11 I.
extremely rude and racist. tell them a size that's big and they act surprised and in ways make fun
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March 2023 by Noelle Mendoza
Love this place! Came in today 3/14/23 and the workers were so nice and helpful. Such lovely ladies. Especially the Jewish one in the green hoodie! Highly recommend their clothes and shopping here.
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March 2023 by June Bout
Lovely store, great location, too bad the salesperson couldn’t be bothered. Either she had a bad day or she’s just disinterested in basic customer service, rude, indifferent, disengaged. Too bad.
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February 2023 by MARELY MERCEDES GARCIA QUISPILAYA
I came twice because I needed an emergency white shirt and I like cotton material and this store has it. When I arrived first time the store was crowded. I asked one of the young white girls that work there (cause I just see white young girls tbh) if they had other jeans or sizes. They have "S" for sure, then when I proceeded to checkout one of them joke with the other asking if the shirt would fit "me" cause I am M but i fit on S shirts mostly cause my breasts are small and even though that was none of their business. They were rude. Today 02/14/2023 there was one white girl and she was looking at me the whole time when I was one of the two people in store. I put the clothes in one side and she told me to move them to the other side of the paying machine and I was like ok. The way she talked was rude, she asked me if I wanted a bag and I said No then she asked me again "yes or no?!" I said not. Paid and left. Honestly is the most unwelcoming store I have been at. I feel they treat you bad specially if you're not skinny and white ( I am latina, peruvian, dark skinned). I say go for the clothes cause the material is good but don't expect to be treated good by the staff. They are a bunch of young white girls that act like bullies ?
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January 2023 by Adam Tai
My daughter loves Brandy and I do too. Their attire is good quality at reasonable prices. Great store.
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November 2022 by Valeria Prado
I came here with a friend, we had read that they closed at 7pm, it was a Wednesday, as we were entering some lady’s were at the door and it seemed as if they were arguing with the workers, after walking through them, we looked around for 2m workers kept on staring at us, and a worker came up to us with an attitude and said “we close at 6pm” we said okay and we left. Workers were rude. Never coming back here.
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October 2022 by Scott
Seemed fine to me, my daughter spent 45 minutes in here and left happy.
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August 2022 by Anna J.
This store and brand have nothing special to offer. I have no idea why people spend money here.
