-
November 2023 by Marcus Hagman
Excellent service and good prices. Would rent from here again!
-
September 2023 by Sravan Kumar
Worse service. Charged 250 bucks for just vacuum cleaning? when I got the car with the stains itself. I booked car for first week of July and got charged for cleaning after 2 months? Tell me how is this justified. Not provided any statements/emails until I reached out to customer service. Never had an experience like this and expect this from budget in my last 3 year’s experience with them. But I think this branch is much smarter in scamming people for extra money. Will never visit here again. Be vary folks.
-
July 2023 by Isabella Cosi
we had a very easy and civilized experience. we didn’t catch the guy’s name, but we came on a sunday after a bad experience at hertz and he was so helpful and great. the first car he gave us was too big for my short legs so we drove back right away and got something easier. best car rental experience we’ve had. give that guy a raise!
-
June 2023 by David Johnson
I was so impressed with the level of service I received from the Palo Alto location. I was in the area for 5 months for work and rented a car several times. It was nothing short of spectacular service. Kind, helpful, knowledgable. If/when I come back out here there is no doubt where I will be renting my car.
-
December 2022 by Alan H.
Graham was phenomenal help for me at Budget Rental. He was fast and very attentive. Helped me set up car play in my rental.
-
October 2022 by Hitesh Sharma
Graham at the desk is a nice guy. We had some issue with our credit card and he waited patiently while we sorted it out with the bank.He also gave us an upgrade and the whole process of pickup and drop was seamless and fast. The car was also in great condition. Would love to rent again.
-
August 2022 by Oksanna Kasoyan
I had a great experience. They even upgraded from a sedan to SUV at no cost which was so nice. Thank you.
-
April 2022 by Manesh Mahatme
Very disappointing. Accepts bookings for 3pm, which is closing time. You land only to find the place closed. Customer service isn't available 24 hours. Beware.
-
March 2022 by Vikas Raje
Sleek seamless service. Easy pickup and drop off process. Helpful staff
-
February 2022 by X. Y.
I rented a car for 2 days from this location and I was assisted by Ben. The process was fast and efficient. It took less than 10 minutes. Ben was kind and professional. I drove a practically brand new Nissan Altima with 6700 miles. It all went smoothly, the car was comfortable and it consumed about 30mpg. I tried to contact the location at the (650) 424-0684 number but to no avail. It does not connect to Ben but it goes through the regular annoying automated system. The inability to connect to the front desk is the reason why this review has 4 instead of 5 stars.
-
December 2021 by Todd Graybeal
I got charged an extra 50 bucks and I don't know why
-
October 2021 by YJ L.
Horrible. Had a pick up at 4 PM (why do they allow us to pick up at the time of closing if they're not gonna be there?????), called to say I would be 3 minutes late for pickup, and the representative said it was ok and took my confirmation number, hung up on me, and when I got to the center at 4:03 pm, no one was there. Don't tell me it's okay to come at 4:03 pm and then not be there.
-
September 2021 by A G
My family and I delt with Ben on several occasions and found him to be very professional, kind and welcoming. We had got hit in our rental and Ben was very easy to deal with and made the whole ordeal much less stressful than anticipated due to being international. Thanks Ben!
-
July 2021 by Nandakumar VijayaKumar
Ben was friendly and made check in and out process quick.
-
June 2021 by Christine H.
I'm reporting false advertising. Budget has a deal with Amazon where they want you to sign in through Amazon and sign up a long term profile with Budget, while giving Budget access to your Amazon profile. For this, they promise repeatedly up to 30% off of base rates and %10 back in an Amazon gift card. It did say "up to" but the advertisement suggested I would receive a decent amount of savings. Well my van rental was went from $1356 to $1316 which is only $40 off the base rate of $1051 which is only 3.8% off the base rate- TOTAL. It get so peeved when advertisers basically lie to their customers. You don't see them advertising -"Hey sign up with us and you can save 4%"
