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January 2024 by Lee Redden
Fantastic store with very friendly and helpful staff
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October 2023 by Desirae Walker
After having gone to this store to get copies of keys made I checked that they keys worked, one of them didn’t. I noticed it looked like the machine didn’t cut all the way down on a small spot. When I went back to the store the following day to ask for the key to be fixed the owner proceeded to accuse me of switching my keys and continued to talk over me when I was politely asking to show him what was different from the other key. He began to yell at me saying “this isn’t the key you bright me I know because I made the key” I calmly asked him why he was yelling and he continued to talk at me. I’m very disappointed as I prefer to support local businesses over big corporations. I would not go to this store ever!!!
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October 2023 by Desirae Miller
After having gone to this store to get copies of keys made I checked that they keys worked, one of them didn’t. I noticed it looked like the machine didn’t cut all the way down on a small spot. When I went back to the store the following day to ask for the key to be fixed the owner proceeded to accuse me of switching my keys and continued to talk over me when I was politely asking to show him what was different from the other key. He began to yell at me saying “this isn’t the key you bright me I know because I made the key” I calmly asked him why he was yelling and he continued to talk at me. I’m very disappointed as I prefer to support local businesses over big corporations. I would not go to this store ever!!!
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October 2023 by Sara Zare
Very friendly staff, an entire bone depot in a small place!Really impressive collection. You'll need the help of the friendly lady to find anything you need.
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June 2023 by steve o
A much needed addition to California Ave.Mike knows his stuff too
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June 2023 by Avi Shai
It was my first visit. I was impressed by the richness of inventory, but more importantly, the knowledge and expertise of the owner and his welcoming approach, help with advice and recommendations. Great prices.
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June 2023 by Andrew “Fae” LD
Exceptionally helpful staff and great prices.
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June 2023 by Cheryl B.
Michael and crew are excellent. They do a lot of work in Palo Alto store (cut new planks for platform frame) and other work in SF store (trimmed acrylic diffuser) . Today no charge because took a day to take piece to SF & return to Palo Alto. Who does that? Hope local peeps will keep them in business! #shoplocal
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June 2023 by Sandra Sullivan
Besides very good prices, I find here the help I sometimes need.
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April 2023 by Lee S.
Came in looking for a door panel remover tool right before closing time on 4/19. The person working behind the register said he never heard of that and asked me kind of rudely what that was (like I was a moron), I explained what it was and he took to where home hardware was located. I explained it was for a car and he started shouting that he didn't know what the f*** I was asking for and then kept dropping f bombs. What kind of place is this? Went to O'Reilly and they knew exactly what I was looking for.
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April 2023 by Casper Wang
The store is very well organized and the owner is very helpful! The store has beautiful music and it is like a concert hall.
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March 2023 by J W
Excellent customer service, Mike went above and beyond. Will be coming back for my next hardware needs. Way better than ordering from Amazon and waiting 2-5 days.
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March 2023 by Florencia Pupi
They have everything you need and with lower prices than what you can get in Amazon. Moreover, the place is very well organized and the staff very helpful. My to-go places every time I need to fix or buy something for the house.
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March 2023 by sandy d.
Such a nice informative owner! Always helpful and kind. As a wine bar owner on California Ave I depend on this great little hardware store quit a bit.
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February 2023 by Patricia Becker, Yoga · Breath · Nutrition Coa
The hardware is clean, fully stocked and the owner and staff are very kind and helpful. So happy to support a local business.
