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March 2024 by Phil M.
I'm not sure whether to pity the staff here or be angry with their incompetence. Jean answered my call and then barked that she was with a customer and would call me back in ten minutes and hung up. I called back and gave her my phone number so she could call me back. 50 minutes later, no call back. I call back and get another associate who says she's busy call back later. Then I get a one ring call back with no vm 10 minutes later. Was she covering her tracks on call backs? The rest of the day they didn't answer my calls. They simply don't know how to manage basic customer service and banking services. Would recommend finding a local bank or credit union instead of these clowns.
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October 2023 by John Y.
I work in the area. Never a good experience at this branch. I visit last week on Tuesday around 3-4PM. I was told they did not have $X00 in quarters. Understandable as it is the end of the day and may not have the amount. (quarters are for laundry) 1 week later, 11AM on a Tuesday the branch has 2 tellers and 1 floor lead. I ask for $X00 in quarters again, I was told they did not have that amount and ask that I come back at 2PM. I've been ushered to the ATM multiple times in my past visits as well even when it is not a small deposits. I spent 15min at the ATM putting bills in until the machine could count them all. While the teller was just telling me how convenient this service is. Ridiculous. It's as if the workers don't want to work.
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March 2023 by Jeff J.
Do NOT use this branch, and quite honestly, do NOT bank with this horrible bank. I opened a new checking account and after accepting my money and payroll deposit, they froze my account, without notice, due to some sort of fraud, that they will not explain to me. I was on the phone with them for hours and went into the branch. They said I have to wait to receive a letter in the mail, and I won't receive back MY OWN MONEY for 30-60 days, and still with NO explanation. This is a horrible horrible bank, and the "manager" at this branch was completely rude and treated me like a criminal, even though I am the victim here. Ridiculous and completely unprofessional.
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March 2023 by Kevin Ivan C.
they really dont care about you. the lady (jean or lean) can do a better job explaining things to me. wanted to open an account with them, ended up going 2x because she kept giving me wrong information (what documents to bring, etc).saw the same lady very impolite to an older couple before me. goodluck here
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November 2022 by Alka J.
I already have an account at Citibank since past 7 months and wanted to open a new account. I was told that it will take 45 minutes to open a new account as they have to verify my address and other information such as SS # etc. I informed the individual that nothing has changed from the data that they already have on their files. However she insisted that it still will take at least 25 minutes!!! What has happened to the efficient service? I decided to take my money to another bank! Extremely poor customer service.
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May 2022 by Sean S.
Bank is open (3 in the afternoon), but no tellers are working. Asked to wait 60 minutes while all tellers are out.
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January 2022 by Tim K.
I've used many different banks over the years. My experience with this one was pretty poor, and most of it has to do with a very high-strung woman there named Jean. She always seems like she's had fifty espressos, but it seems to take her half an hour to do any five minute task. It was kind of comic at first, but it gets annoying after a while. Even her co-workers seem to be aware of this. I finally gave up when the $700 bonus I was supposed to get never happened. She tried to explain why to me, repeatedly, but her accent is extremely thick, and I honestly couldn't tell what she was saying. I decided just to abandon my $700 bonus altogether and close the account, which I did moments ago. Definitely would never go back.
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June 2021 by Elsie G.
Is getting worst, only 1 person at the counter ! A few others only interested to approach me is to try and sell me credit card
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January 2021 by Toni P.
I filed a dispute with Citi Bank about a charge and I am totally disagree with their dispute center with their decision. I am 100 disagree with their decisions. Tp
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August 2020 by Emma P.
This branch is closed due to Covid. But I need to access my safe deposit box urgently. It's a lot of fruitless and frustrating effort. t First I contacted Citi's online chat, and got the phone number of Andrew, the branch manager. I left a message for him a few times. He never returned my call. I contacted the chat line again. This time I got a number of woman who can actually let me access the safe deposit box once a week. But... she is away. Her voice recording says that, while she is away, people can access safe deposit box through the phone number posted on the door. So I made a trip to the branch. On the door, it posted the phone number of Citibank in El Camino. I made a few calls. They never answered. I had no choice but to ask the Citi customer service. They said they would email the branch manager, Andrew, and have him to contact me. He never did. Sigh...
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April 2020 by Angel B.
Yelp showed open at 10 am so I walked downtown and it was closed So I called went round and round in circles never got thru
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June 2018 by Josephine G.
I agree with what most of the people said about the supervisors who greet you, size you up, and then abandon you for someone else if you are not there to open a new account. I waited in line 15 minutes after the guy who was talking to the supervisor was told after a long while to stand in line for the teller. So he takes over my space in line. They always try to get me to join, but I am only there to make a deposit in an account at another bank branch. Citi already closed down the Menlo Park branch, so I am forced to deal with Palo Alto. Citi: please reopen Menlo with its considerate, helpful and efficient employees!!! This branch needs an entire overhaul of personnel and needs to have enough tellers to help their clientele. I keep trying to get my citibank customer to switch to another bank!
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February 2018 by IndoCaliGirl P.
I don't normally write a bad review. But this place is a mess! Always short staff while supervisor is just sitting around/watching, and does nothing. Waited in line for almost 30 mins. Poor lady on the counter since she's the only one working while the other supervisor lady is just walking around not doing anything.
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January 2018 by Cynthia Y.
Here on a Saturday to make a cash deposit into my daughter's account. Only one (1) teller can take a large cash deposit. Two other employees here, one said "I can't I wish I knew!" One person ahead of me has been on the phone and figuring out this customer's account! The bank closes in 20 minutes and I have been in line for 15 if not 20. This is why I left Citibank 8 years ago! OMG
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October 2017 by mike p.
Terrible terrible experience here!! Senior banker names GEAN LU should find a new career instead of helping clients. She needs a job where she does not interact with people. Maybe a dishwasher so that way she cant be so rude and lie to people about situations. I waited for 15 mins in the lobby after she told me I needed to wait for the manager to get approval to help me with my account. She was so rude in telling me to sit down and wait till shes done. I was expecting a "I'm sorry for the delay, but we will be with you in a couple minutes", none of that. She had me wait there for 15 mins without even coming over and giving us an update. I got fed up and went to the teller asked for the manager. The teller then told me that that manager is off. WTF!!! So this GEAN LU had me wait there for nothing. Luckily I got up and asked myself instead of waiting or else who knows how long I would have waited and only to find out the manager is off when she told me to wait for the manager..Terrible customer service with this GEAN LU. Please if anyone else has bad experience with her report her...She needs to have a job where she cant be rude to people and make people have a bad day.......GEAN LU you suck!