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October 2022 by Iris F.
I had so many unpleasant experiences with this branch since this is the closest to our house. I tried to open minor accounts for my kids. The first time they ask for ID or a passport and we didn't have it, so can not open the account. Then I went to Chase immediately at 4:30, we can open account with just the student ID. A couple of years later, we went to this citi bank branch again at 4:00 and they hesitate if they can do it because we don't have an appointment and they are closing soon(still one hour to go!). Anyway this time we well prepared with two form of ID... They also asked for SSN and they said their system can not verify the SSN and they need the physical SSN card, So we can not open it again :(. This branch's banker is very dumb. I asked them to pay my credit card directly with checks and this lady deposit the check to my checking and from my checking transferred money to the credit card. If I want to do it this way I can just do it with my phone, why I need to come all the way to the bank? All these makes me give up on citi !
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September 2019 by Jenny L.
This is a TRUE experience, and I don't know where to complain my mortgage loan agent, Belinda Li. I know she works here at this branch and I hope her manager is able to see this and get it back to me ASAP. I hope Yelp would evaluate fairly of this review since I know she has pretty good reviews somewhere else. I started my Refi with Belinda at the beginning of August, where she promised the Refi will close in 30 - 40 days, and with a relatively low rate. However she and her assistant never reply in time to my case and kept asking the same documents again and again. Finally the loan was not closed on time (it's already 2 months) and she told me that the case cannot continue because she missed the 30 - 40 days window and I switched to a new job. At this time, Belinda called me with a very rude altitude: She says she only do purchase doesn't do Refi, are you f****** kidding me? Also she says I have to be responsible to the appraisal fee that I paid before hand, (which she would have to reimburse if the loan closes), because of my bad luck. Anyway, if you don't want someone who does a shitty job and provides rude service, please stay her away
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August 2019 by Adrienne B.
This review is based on the excellent service I received today from Elva Lee at the Palo Alto Citibank Branch. Recently, I visited the San Carlos location to have my checking account changed (I won't get into the specifics) but was told by the Branch Manager Sonny Kastilani that it could not be done without closing my account. It wasn't necessarily what he said but the condescending tone and smirk he had the whole time he was talking to me. He was extremely disrespectful and rude. I don't know how Citibank tolerates this behavior from any of their employees, let alone a person in charge who should be setting an example of how to treat customers. Elva took the time to look into my account - an account I've had with the bank dating back the 80s when it was opened with a now non-existent bank that was purchased by Citibank. She even called someone to find out exactly what could be done. The bottom line is she took the time to help me, got what I needed done, and is an extremely pleasant person. I was prepared to change banks after the service I received in San Carlos, but Elva changed my mind. She is a real asset to Citibank!
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February 2019 by Tina D.
Worse service ever. If u want to waste some time and then b told to make an appt after waiting 30 minutes please go this location. They don't even deserve one star
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December 2018 by Kim R.
Best feature is their coffee is drinkable. They are VERY slow at everything they do, from teller lines to officers. You can make an appointment, but they don't honor it. Compared to other banks on the peninsula, they have by far the worst service. My first trip took two hours to get nowhere. They gave up. My second trip took an hour to close a small checking account -- and yes, I had everything ready for them.
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May 2018 by Kevin G.
I went into this branch to have a series of cashiers checks written to distribute funds to family members from my parent's Estate. Mike Hill, the branch manager, could not have been more helpful. He introduced me to the team of tellers who cut the checks. Everyone at the branch was extremely friendly and professional.
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April 2017 by Umnouy Ponsukcharoen
Staffs are friendly and attentive.