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November 2023 by Katie Blawie
Beautiful leather goods! Natalie & Jason were both so helpful with my purchase of 8 bags - all monogrammed very quickly. Appreciated their kindness, knowledge, and efficiency.
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November 2023 by Qin Zhu
Huge Cuyana fan, esp their handbags. They’re very high quality, just as good as my ultra luxury band handbags and even better bc they’re more functional. Been carrying Cuyana the past few years, have relaxed my luxury handbags
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September 2023 by Miwako Tan
Small, but beautiful store. Everyone was very nice and helpful. Their bags are very well made, functional, and luxurious.
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April 2023 by Lynda J.
For the purpose integrity, authenticity and non bias opinion, I want to say that as both a consumer and an employee I love the simplicity of this line, their leather goods are of the best quality. I enjoyed being serviced by the rest of the team. The materials used to build this line are impeccable and amazingly the best quality. The store behind this line is why I work, the quality and of products and the way they stand behind it, is why I shop there. I will continue to shop here and tell other people about the quality and service from Cuyana Stanford.
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March 2023 by Myla S.
Always a treat to visit the Cuyana store at Stanford Mall.Female led company that offers limited curated collection of beautifully made leather handbags is what you'll find here. Total eye candy as you enter the store which displayed beautiful bags and clothing.Because some of Cuyana's bags are limited editions you have to grab what you love when you see them.Today, I was looking for a travel tote I have been eyeing that always seemed out of stock every time I check online.Jane went out of her way to track it down for me and disclosed the one I wanted was actually being retired and there were only 2 left. She put the order in for me and graciously waived the shipping to have it delivered to my house.Jane was friendly, approachable and very patient. She definitely took the time to listen and even showed me more bags which I added to my wishlist. She was enthusiastic about their products and shared details of their craftsmanship allowing you to appreciate what the company stands for and the quality of the bags.Because of my experience at this store, I am a forever fan! When you find yourself at the Stanford Mall, stop by and ask for Jane, she'll take good care of you!
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March 2023 by Danelle T.
I am a new cuyana loyalist thanks to Jane and Linda! I had the best shopping experience and they monogrammed my wallet in less than 20min. I've been eyeing this brand online and I'm so glad I made it in store because Linda and Jane really listened to my wants + needs and recommended the best product. Can't wait to be back again!
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March 2023 by Gerlee U.
I discovered the brand name when I saw a post about Eva Mendez a few weeks ago or a month. I loved the look of bag, simple but elegant, and most important looks very soft and light! I bought one for my friend's birthday since the one I choose seems like a good to carry on when you travel. Then I found it was local company and had a few stores in the Bay Area, so I decided to stop by their store in San Francisco at 2116 Fillmore. I couldn't make it for a few weeks but decided to stop by yesterday. My friend's birthday was already past without my intended gift and she already finished one travel, and into to her second one, so I know it was time to get that bag to her before her travel. The store experience didn't disappoint at all. It is a small boutique stores and their staff was very friendly and Melissa was kind enough to help to pick and choose what I needed for my friend and myself as well. I ended change the one I got and bought a zipper tote, with matching flap bag ( their mission is fewer is better) and small easy tote for self! As I expected, the bag is simple, soft, light, elegant, and well designed. And, I loved those travel jewelry box so much and bought one for me and my friend. As for me, I thought it was a lovely gift to myself and my friend and she loved it too. I probably will get the insert as suggested by Melissa next time.
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February 2023 by Ang P.
Customer Service is excellent. It is a low stress store with a minimalist style across its offerings in handbags accessories, lounge wear and clothing. Top grade materials are high end. I love the simplicity of their product. I am a huge Cuyana Fan. Cuyana has a cult following of customers seeking a simplicity in life. If you appreciate low stress, high quality "everything is easy , classy, soft, figure forgiving but not formless, and stuff you would constantly pull out of your wardrobe over and over again but wish you would't ... then a Cuyana wardrobe is it.Woman of color owned..
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February 2023 by Marci M.
The Palo Alto Cuyana store is exquisite. The product from clothing to jewelry to handbags are incredible and the store is merchandised in a beautiful way. A must visit if you're looking for an elevated look. Also, makes for a lovely gift.The store manager Jane is wonderful. She goes out of her way to ensure the customer is completely satisfied.I will be recommending this store and staff to my family and friends. It's nice to know in this day and age that customer service is still around. Thank you, Cuyana team, and for the leadership of Jane.
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February 2023 by Lisa P.
I purchased a leather tote from this location a little less than a year ago, and was dismayed when the stitching on one of the handles started to unravel with normal use! Tbh- it took me forever to come in to the store to ask about it because I assumed they'd tell me to go find a leather repair shop. Wow I was so wrong! I walked in and explained the situation to two women (both named Linda) and they totally hooked me up! They explained that bags have a 2 year warranty- took one look at my bag and apologized- then gave me a completely new bag no questions asked! I was SHOOK. Amazing service and they were so nice. The bag I received was a "V2" and the straps were reinforced so definitely worth the time stopping by. I love all the Cuyana pieces I have and this was seriously such a moment. Thanks ladies!
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February 2023 by Piper H.
Lynda J was hands down the most knowledgeable SA I've ever worked with!! i shop all over the world but the Customer Service at the Palo Alto location was top notch! i will definitely be back!
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January 2023 by Jason N.
Fantastic bags and even better customer service. I had bought a system tote bag for my wife which became her favorite work bag. A year later the strap broke. I walked into the Stanford store and within minutes Lynda had brought out a brand new replacement bag and strap, no questions asked. Wife was thrilled to have a replacement immediately.
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August 2022 by Nick Engel & Co.
This place is the best and the employees make it amazing. My wife loves this brand and I wanted to get her gifts for the holidays but I had no idea what to get. I had that pleasure of working with Laura and Amanda. They looked up my wife’s profile and helped me pick out items she didn’t have and she loved everything I picked (we) picked out for her. Thanks and I’ll be back!
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May 2022 by Jenny Jiang
Came here to pick up an online order. Customer service is fantastic and super friendly and efficient. They always carry very classic pieces from leather goods to apparel. I've only bought their leather items but I may be compelled to make some apparel purchases once they go on sale.
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February 2022 by Hunger E.
Why do the workers here make everything so awkward? I first went into the store to try a purse on. They stared at me making me feel uncomfortable and unwelcome, offering zero help. When my husband purchased a bag there for me he said the whole experience was unpleasant. His order wasn't ready when he went to pick up and when he went to return the bag several weeks later, the ladies couldn't process his return because their computer was down and wrote him a silly note on his receipt saying he returned the item. For a classy company to have a poorly managed store is quite sad.
