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April 2024 by Leon Jackson
Pharmacy is very helpful especially Brian, and Cris. Both very informative and caring.
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October 2023 by Dave T.
2 star overall rating speaks for itself. I attempted to buy $300 dollars in gift cards only to be told by the manager that they might have been tampered with. I spent 1/2 hour selecting them and then told they are defective. Why are they still on display? Obviously they should be taken off the floor. The manager had no answer and acted like I was in error. I have shopped in Midtown for 50 years. CVS lost a long time customer today. The manager has no idea how to provide customer service and after my encounter it's no surprise the ratings are so low. No apology was ever given for my inconvenience.
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August 2023 by Sharon O.
The worst service ever. I called on a prescription for pain meds after having a knee replacement surgery. The order was placed. Then on a Saturday I called because I hadn't gotten notification that it was ready and was told they didn't have the medication and that they had called me to let me know. They didn't call. I just placed a refill order yesterday and same thing. The order was supposed to be ready last night but after calling this morning they say they haven't gotten the request and have to get approval before filing the prescription. If they had filled the prescription fully the first time I wouldn't be out but they only gave me a third of the pills prescribed. Don't use CVS!!!! A better option is Safe way on middlefield.
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April 2023 by Al Brousil
I highly recommend Angela in CVS pharmacy in Palo Alto for your pharmacy needs - she is knowledgeable, friendly and doing a great job to help you with your prescriptions and to make sure you'll leave pharmacy completely satisfied.
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April 2023 by Google user
I highly recommend Angela in CVS pharmacy in Palo Alto for your pharmacy needs - she is knowledgeable, friendly and doing a great job to help you with your prescriptions and to make sure you'll leave pharmacy completely satisfied.
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March 2023 by Vixennia V.
I have severe asthma and this pharmacy works with my doctor to get me the inhalers I need, when I need them - which seems normal, but I have worked with other pharmacies for years and the amount of hoop jumping required to get what I need is sometimes overwhelming. The pharmacists at this location help me get the best price for an inhaler I need that isn't covered by insurance. They've also gone the extra mile to work with my doctor to get my insurance to cover things. They always get it to me quickly as well, as I am unable to shop in the store. I appreciate the staff here, tremendously.
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July 2022 by Jeff W.
Is there some way for CVS to stop spamming my phone with calls? I have been to a CVS in years and they keep calling me, and I keep telling them to remove my number. I will never go to a CVS again.
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December 2021 by Matt K.
Showed up at 9:40pm last night to find all doors locked. The posted closing time was 10pm. 6 patrons patiently waited while we knocked on the door for the workers we could see to come let us in, but they just milled around behind the counter instead and ignored us.
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December 2021 by Mary W.
Over the last month I noticed a new employee at our midtown CVS. Every time I would walk into the store I was greeted with a friendly hello and when I was looking around he'd asked if I needed assistance. This weekend I picked up a holiday nutcracker which I had noticed a few days ago. I asked Josh to hold the nutcracker for me while I continued to pick up a couple of items. Josh( is the new manager) and I had a nice exchange. He was courteous, helpful, and so nice. I just wanted to give a shout out to say how much I appreciated his assistance and the exchange. So often today customer service is a thing of the pass, So it really stands out when you receive great service. Thanks josh for the excellent service!
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May 2021 by Tim Howard
Covid epicenter
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January 2020 by Carol M.
BATHROOM LACKS ALL SUPPLIES. Seriously my pet pee've (ha!) all a store needs to do is to check the bathroom once an hour. FAILUR
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June 2019 by Fred T.
Wow talk about a sucky experience. Its times like this that I miss Long's Drugs. Had a prescription called in this morning that I NEED cause I am leaving early in the morning. Did not get a call so I went over to see what was going on. Turns out they had some sort of register issue and can not fill it. Wow thanks for the notice. They offered to move it to another pharmacy. Okay, no wait its a new one so they cannot transfer it to another one. They will have to call my doctor but its now after hours. Okay will they be fixed in the morning? No, it will be Monday at the earliest. They may be able to call in the morning but if my MD is not there then no AND AGAIN I WILL BE GONE. I get that sometimes there is a tech fail but you have NO BACKUP PLAN? Maybe call the docs and get them transferred ahead of time? OR HOW ABOUT LETTING ME AND EVERYBODY ELSE KNOW SO WE CAN MAKE ALTERNATIVE ARRANGEMENTS. Seriously a special thanks to CVS for kind of screwing me and my weekend. Really this kind of extra shitty customer service deserves some sort of special award.
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May 2019 by Ryan Tamares
Just used Apple Pay here—awesome!
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December 2018 by andrew a.
Having waited 40 minutes in store two days ago, I called in advance this time. After waiting 18 minutes, I was able to talk to someone for 30 seconds before being put on hold for another 13 minutes or so. Finally I was told I would get another partial refill and come back again in two days. The whole call was 32 minutes 49 seconds. I sympathize with the challenges CVS staff face in their work. At the same time, I gave myself a good hug for being so patient.
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December 2018 by deb w.
I had to have a prescription transferred here because my regular pharmacy was out of my prescription and I am to travel the next day. This pharmacy is a nightmare. They are uneducated, clueless and rude. An elderly woman in front of me needed help. She was told to buy acetaminophen but didn't recognize the name. The girl at the pharmacy register had to go ask the pharmacist what it was the woman needed. I explained to the woman that it was generic for Tylenol. The girl came back and told the woman it was Tylenol. It is just plain scary that someone can work at a pharmacy and not know that basic fact. I waited for 1.5 hours to have a basic prescription of a nasal spray filled before I was finally able to receive my prescription. I then had been given the wrong medication. I spoke to the manager Robert Shuyakit who had my order returned. When i asked to repurchase my correct prescription he told me they couldn't sell me the correct medicine any longer because it was a controlled substance and I wasn't eligible to buy it again until the next day. Which by the was also erroneous an fact as it's a 30 day wait. More importantly, the only problem was I was flying the next morning. I was infuriated. I asked to take the similar incorrect medicine i had originally paid for but he refused as he said I had already returned it. He thought the problem was my issue and not his poor judgement nor his staffs stupidity. Just don't bother with this place they are incompetent. Avoid this pharmacy at all costs.