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October 2023 by George Barnes
The manager was very patient while helping me. I went to this hardware store with a unique plumbing challenge. Needed hardware and water supply tubing for a commercial ice maker. The existing fittings were male compression. Super patient, excellent customer service, and went way beyond reasonable expectations helping me find what I needed.
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October 2023 by C H.
Amazing customer service!! I have rarely reviewed an ace hardware, but I had such a pleasant experience with so many knowledgeable and friendly employees and manager and I felt they had to be recognized. The store is even undergoing a remodel and amongst all the inventory chaos, they were all still chill. So I came on Yelp, and am shocked to see a hardware store with such positive reviews, but I guess I shouldn't be surprised haha. Well deserved!
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September 2023 by ni-chin Tsai
Really nice staff! We found everything what we want.
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September 2023 by Matt A.
Hassett Ace Hardware proved to be a reliable and well-stocked hardware store. Whether I needed tools, gardening supplies, or household items, they had it all. The staff was helpful, and their expertise came in handy when I had questions about specific products. The store's organization made it easy to find what I needed quickly. The only drawback was that the prices were slightly higher compared to larger hardware chains, but the convenience and friendly service at Hassett Ace Hardware made it worth the visit.
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July 2023 by Cj M.
This is the place to come if you want helpful customer service. As soon as you walk in the door, someone asks if they can help you, and if you look at all puzzled, someone will be there right away to ask the same question. Some of the employees are young, but eager, and there are more experienced people as well who can give you good advice. Strongly recommended. The only downside is that there is only a small parking lot, and street parking can be a problem. Also, one-way streets can make it difficult to navigate to the store.
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July 2023 by Susan C.
Gotta appreciate the service here! I went into the Palo Alto location looking for a single machine screw for a new product we had bought online that didn't come with all the right parts, and two employees spent a total of 20 minutes patiently helping me (long story). They couldn't have been nicer about it. Service like that is not something you find much any more.
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June 2023 by Albert
It has a very good selection and the staff is very nice and helpful.
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May 2023 by Kalwant Sandhu
Always loved this place. Miss Larry the owner, nevertheless, great folks there.
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May 2023 by John Alsterda
Always helpful! Great prices.
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April 2023 by Josh
Handled some STIHL warranty business here and Alexander was amazing. Went the extra mile. This will be my go-to hardware store going forward.
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April 2023 by David C.
I was looking for some power tools including an impact wrench, hatchet and hackzall. This store has a huge variety of Milwaukee tools to choose from. Worker Diego helped me chose which tool was right for my needs and was very helpful and polite while answering all my questions. Would definitely recommend this store over Home Depot or Lowe's
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April 2023 by Joseph S.
I have never been here before, but drove up today from to look at an item they had in stock. The staff was so incredibly helpful and even took a part an item for me so it would fit in my car. This proved to not be an easy task and I was so grateful for their time and attention.
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January 2023 by Christian yansa
The variety is little more constrained because this Ace hardware shop is a little smaller than most of its competitors, even if it has most of the products a homeowner could require. The fact that it typically has what I need makes it a business I frequent despite this The staff is highly approachable, polite, and helpful. Bike racks are just in front of the business, and parking has never been an issue.
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December 2022 by Michael Coffin
Good selection... Great service.
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November 2022 by lyle hurst
Locally owned business in a posh community but remarkably reasonable prices and incredibly helpful staff. Not much reason to drive out to Home Depot.
