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September 2025 by Samhita Irrinki
My best hertz experience! The manager, Akil was super sweet, and there was absolutely no wait time.
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August 2025 by Eliza Bui
Akil was incredibly helpful and supportive. Service was quick. Everything went smoothly. Great team!
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August 2025 by Yi Xu
The manager and staff are pretty nice(sorry for not knowing their names). The CarPlay wasn’t working and tire pressure was low when I picked up the car. After I checked with them, I got a new car. Really appreciate it! They are responsible! We wouldn’t know what the cars we get but the staff here is nice and responsible. Would visit it again
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August 2025 by Ananya Sehgal
I reserved a car for a month and there was a shortage of inventory for the car I reserved. One of the employees, Akil, was super helpful and was able to set me up with a Malibu. Highly recommend the location, staff is super friendly!
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June 2025 by Mitch
Hertz is sometimes hit or miss depends who's working
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March 2025 by Alona Drori
I had a confirmed reservation and they just called less than 24 hours from my due pickup time to inform me that they didn't get any of their cars back so they will have no car for me... So NO Hertz... Lucky for me there was an Enterprise Car rental just a few miles away to save the day.
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March 2025 by Explore Z
I don’t even know where to start—I just had an amazing experience! I’m never going to Enterprise again. The guy who helped me rent the car, I think his name is Axel, the French guy—he listened to everything I needed and had such a great attitude. Super professional! I wish more people worked like him. The service I got was beyond 10 stars. I’m definitely coming back, and I really hope he gets the recognition he deserves for all his hard work!
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February 2025 by Alex Ilin
Abysmal service
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August 2024 by fahazia aziz
Who cancels 2 hours before a reso is supposed to be picked up? On a weekend where not many cars are available. Imagine that. And the lady didn’t even really give me any solutions, just canceled and told me to check other locations. If you don’t have the car, why tf is it online? All the other locations managed to do that, why not yours? Super unprofessional that’s why I only do enterprise lol thanks for the reminder!
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July 2024 by Aimee R-P
Worse experience ever! This was the worst experience I've had with renting a vehicle. These people have absolutely NO consideration of time. It has taken over 1 hour and multiple visits to be able to get through the line so that I could pick up the car I rented. I'm not sure if this is typical, but I have never waited so long in the shortest line...for anything!
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July 2024 by A R
Good cars, esp electric, however sales ppl do not understand the electric options, charge level and how to view
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June 2024 by Navi Chawla
Rude staff, does not admit mistakes on their end, and expects the customer to be aware of reservation updates without contacting the customer in any shape or form.
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June 2024 by Omer Kuzucu
Closed on Saturday and Sunday
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May 2024 by Cesar Juarez
I dropped off my vehicle Friday morning and they lied that I dropped it off on Monday. I had to call to get that adjusted. Pretty heartless people. I don’t understand how they can sleep at night. Don’t trust them and make sure you get a final bill or they will add unnecessary fees.
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April 2024 by Alejandro Quintero
Really poor customer service and overall experience. Judging from other reviews, it seems to be hit or miss. We booked a car online, but when we arrived, the only available vehicle was an EV. We have nothing against EVs, but it wasn't what we planned for. When we agreed to take the EV, we discovered it wasn't fully charged. At this point, I believe we had been flexible enough as customers. We decided to cancel the service. We requested that the contract be voided and a confirmation sent to us immediately. However, the legal agreement and the charge on our credit card were not closed for days.
We walked to Enterprise, which was very close by, and received excellent service.
On our way to Enterprise we discovered a bakery "The Midwife and The baker", we had great coffee and delicious bread goodies to forget the encounter at Hertz!
