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April 2024 by Dr. Charlotte Meierdirk
Amelia was of great assistance! Very cheerful and knowledgeable.
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March 2024 by Ann Lissner
Amber at J.Crew is an absolute gem! I recently visited the store in search of a tuxedo for an upcoming wedding, and I couldn't have asked for a better experience. Amber's dedication to her craft was evident from the moment I walked in. She expertly guided me through the process, suggesting the Ludlow Slim Fit suit for me to try on and ensuring I found the perfect fit. Despite not having the exact tuxedo I had in mind in-store, Amber's insightful recommendation and unwavering attentiveness left me confident in my decision to order it. Her commitment to providing exceptional service and genuine care for her customers truly sets her apart. Thank you, Amber, for making my shopping experience seamless and enjoyable!
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February 2024 by Ruihan Wu
Rude staff!! Good luck if you try to return something. An old lady with an judgmental attitude when you try to check out or talk to her
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January 2024 by Angela O
Amber was extremely helpful in getting my fiancée an outfit for our engagement party! Loved working with her.
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January 2024 by Andrew Shen
Ivy was very helpful!
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October 2023 by Miguel Angel R.
Dear J.Crew Customer Service,I hope this message finds you well. I wanted to express my deep disappointment with the recent experience I had at the J.Crew store in Palo Alto. I have been a loyal J.Crew customer for a long time and have always appreciated the quality of your clothing and the overall shopping experience. However, my recent encounter has left me with a negative impression that I felt compelled to share.I made a recent purchase from your online store, which included several items. Unfortunately, one of the shirts I received was too large for me, so I decided to visit the Palo Alto store to process a return. What should have been a routine transaction turned into a very unpleasant experience due to the behavior of one of your store employees (Showleh E).The lady who attended to me was exceedingly rude and dismissive. I was taken aback by her attitude, as I had been nothing but polite and courteous throughout our interaction. I am unsure of the reason for her disrespectful behavior, but it left me feeling deeply upset and disheartened. In premium stores like J.Crew, I believe customers should expect a high level of service and respect, regardless of the circumstances and going through all these comments I can see a pattern here.I genuinely value the J.Crew brand and have always appreciated the quality of your products. However, this recent encounter has left me questioning whether I want to continue supporting a brand that allows such treatment of its customers.I hope that you will take my complaint seriously and address this matter appropriately. It is my hope that this experience is not reflective of the overall customer service culture at J.Crew. I trust that you will investigate this incident and take steps to ensure that no other customers have to endure such unpleasant encounters in the future.Thank you for your attention to this matter. I look forward to a resolution that will restore my faith in the J.Crew brand.
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September 2023 by Minerva Alicia T.
Ivy is as always pleasant and helpful stylist.Every time I just browse for stuff, she's there giving assistance & trying to find available size. Thanks for your great service Ivy!!!
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August 2023 by Clay Franklin
Wonderful store. Clean and well dressed. Easy to find something to your liking. Friendly employees to engage with or to ring you up or return something that doesn’t fit just right. Plenty of new car parking. Highly recommended.
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August 2023 by Grace H.
Great store selection in a fabulous location and the staff are friendly and helpful staff.
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June 2023 by Mary Shen O'Carroll
Classic, timeless style pieces. Who doesn't love jcrew?
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April 2023 by Michael L.
As one of the last J. Crew's around here, I have to reluctantly come in from time to time out of convenience. David, the manager here, is the reason why this brand is failing and continues to go down a downward spiral. He has no interest in lifting the brand or accommodating his clients. The store regularly has new employees, probably because David is unable to retain anybody with his managerial style.Ugh, very sad. This store has gone so downhill! Time for a new store director.
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April 2023 by Marc Pappalardo
They won’t print a receipt for you and demand you give them your email
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November 2022 by Kelly L.
Went in to return an online order due to not being able to get a price adjustment on the item that hadn't even been delivered to me yet. Who wouldn't want a price adjustment on something that goes on additional sale literally 2 days after you placed the order but still hadn't arrived?? I placed a new order for the same item instead and went in to my nearest store to return the initial order once it arrived. Unfortunately, the rudest retail worker I have encountered, Showleh, processed my return. Asked my reason for return and I explained I reordered the item after not being offered a price adjustment. Lady made assumptions and goes on to explain why they now enforce stricter policies and that J.Crew is losing money when people find loopholes with returns. Like, what are you trying to imply? Was this a loophole? How discriminating, unprofessional and uncalled for were the unnecessary comments that came from her just because she was in a bad mood and upset to a point she vented to every customer present about being short staffed and having a ton of other returns piling up behind her that hadn't been cleared. Whatever her issues were, were definitely not any customer's issue and no one needed to hear her scream across the store about being short staffed as an excuse to be rude to everyone she was helping. I'm not sorry the company you work for decided to make it more a hassle for their customers, which in turn creates more work for people like you. What pissed me off most was the fact that she did not offer a printed receipt and asked me to step aside until I could connect to WiFi to check my email for a receipt so she could help other people (reception is poor in the building). It's only common sense to obtain proof or ensure the return was actually processed before leaving the store. She tells me if I wanted, she could ask the manager to print it and it would be on a 8x10 paper. Like wtf, why couldn't you pull it from the system yourself (the other guy that ended up helping me was able to and it wasn't on a 8x10 paper) and how is printing format relevant? All I wanted was a printed receipt, period. Actually, my entire encounter with her pissed me off from the start, from her thinking I cut in line when I was literally the only one standing there for 10 minutes as she helped the person in front of me with no one else behind me until it got closer to my turn. To her making extra comments I didn't need to hear or when I didn't ask, wasting more of my time attempting to locate a receipt myself and thinking I'm trying to scam the company of money by finding some "loophole" with my return. What a lack of awareness including of oneself, and how disappointing to see someone like this represent the store. That negative attitude is definitely the stem of her issues. Or maybe it was because I'm Asian.. that's probably it. Excuse me but I will not step into this store again nor would I consider buying from J.Crew again. Bye.
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October 2022 by Ravindra Sewak
Didn't get dark blue denim shorts for ladies.
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October 2022 by Gillian S.
I am so surprised to see all the complaints; I have honestly had nothing but good service here, Adrianna, Ivy... plus others whose names I don't know. Not sure what the expectations are from other reviewers, but service for me has been consistently great--with staff always going to extra lengths to help out. I appreciate these folks, especially because it seems that half of their time is spent taking returns on online orders.
