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January 2024 by Katie M
Great service. Thank you Chris for your help!
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January 2024 by Kimberly Maxile
Excellent Customer Service! If you are currently looking for a mattress then Sales Associate Chris at the Palo Alto location is your guy. Chris exhibited professionalism, excellent customer service, patience and he is very knowledgeable. He is well-versed in all types and brands of mattresses and had options suited to our preferences during our initial visit. Also, he made ordering our new mattress easy and painless. It was SEAMLESS! We received our mattress the very next day. This is the type of customer service that builds life long customers.
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January 2024 by Christine Walravens
Great service, just the right combination of providing information and letting us have time to make decisions on our own.
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January 2024 by Jay Casuba
Chris was a great help. Very good in the amount of attention he paid us and allowed us time to browse without hovering over us. Best kind of salesperson we like. Thanks Chris for making it easy and enjoyable. Highly recommend him.
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January 2024 by Annie Butler
Chris was very insightful and helpful with my purchase, which I did over the phone. He worked with my price range and got me the best option.
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December 2023 by Stephen Derby
Very professional. Listened to our needs then gave us excellent advice and options.
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December 2023 by Chris Straube
Kevin was very knowledgeable on all details of the bed and asked questions to determine what position I slept in and what the best solution would be
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December 2023 by T Solo
Great customer service, fast and quick
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December 2023 by Jan Gronski
Friendly and knowledgeable salesperson
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November 2023 by Sandra Vickers
We loved working with Loren to buy a new bed! He gave us plenty of time, explained the differences between the mattresses. Set up quick delivery. We’ll be returning for a second bed!
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November 2023 by Stephen Huber
I was assisted by Loren in my purchase of a new mattress. He was very responsive and made the process of evaluating my options and selecting a new mattress simple and effortless. He was very knowledgeable and friendly. I will go back and ask for Loren for my next mattress.
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July 2023 by Jason Rivera
Chris Everson was incredibly kind, knowledgeable, professional and efficient with his time. We came in on one of the busiest days of the year, and yet he still managed the entire floor's worth of clients and was respectful and provided top tier service to not only us, but everyone else we watched him interact with. He asked great questions to help us narrow down our search with ease, and we were super impressed with how accurate his assessments were. He made us feel welcomed and valued throughout the entire time we were in the store and followed up with us to make sure everything arrived as scheduled. Mancini's Sleepworld and Chris in particular made the daunting task of finding a new bed a breeze, and we have been enjoying our new mattress ever since. Thank you Chris!
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May 2023 by Corey Lamb
I can't review the delivery or product yet, however, I can attest that Chris is top-rate sales professional. He was able to get me a better product and better deal than the manufacturer. I left feeling great about my purchase instead feeling worked. Great job.
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April 2023 by Robert McDiarmid
Our salesman was Loren Dell'Osso. He was very patient and low pressure. He was very knowledgeable about all of his products. He showed us pillow tops, traditional mattresses, and foam. He didn't flinch when we showed a price on Amazon lower than the price in the store. He honored the price match guarantee without hesitation.We purchased the Clover in king size. Delivery was a piece of cake and the mattress is one of the best purchases we've made in a long time. Thank to Loren and his staff for making it such an easy purchase. I'd recommend Mancini's sleepworld Palo Alto anytime
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February 2023 by Judy C.
After spending considerable online research about mattresses, I figured out what I needed, what I was willing to pay, and that I wanted to stay local so I could try out various mattress configurations.Unlike the local competition, from the moment I walked in the door, Kevin took me under his wing and explained the pros and cons of the various mattresses I was considering. He was very honest about pricing and did not try to up-sell me to something I didn't need. Additionally, the delivery of my mattress and removal of the old mattress went flawlessly, within minutes of the time window given to me. The next time I need another mattress I'll return to Palo Alto Mancini's and will recommend to friends in need of a new mattress. Thank you Kevin for making a potentially unpleasant process just a piece of cake!
