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March 2024 by Yuto Watanabe
I've had a good experience for our regular exams for our two cats. Easy to schedule appointments over the phone and every visit has been smooth. One of our cats is very difficult to work with since she gets very scared and violent, but they handled her with grace.
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March 2024 by Jung Hansen
The Doctors and everyone of the staff has been extremely knowledgeable, thoughtful and helpful throughout the times that I have been needing assistance for care for my kitty Meow and I will continue to have the needs for the care of my 10 year old kitty for all of his needs there. I’m very grateful for all the help they have been for me.
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December 2023 by German Vega
My advice to potential new patients is to stay away from this clinic due to the rude, irresponsible, and uncooperative office staff that caused me incur in thousands of dollars of additional expenses due to their negligence (details below). Based on either reviews, they will probably block me / deny the situation but please don't take your pet here if you love them.I took my dog to Midtown Veterinary in late November to obtain a USDA health certificate for international travel (trip to visit family for ~10 weeks) - this process is very time sensitive as the USDA requires the certificate to be issued as early as two weeks before travel and at least three business days before travel to allow them to review and approve. My appointment with Midtown Veterinary was booked with ample time to meet this requirement, and all of my pets health records were provided at the moment of booking. Unfortunately, the initial scheduling was the only thing that went well.During our first (and only appointment), the Veterinarian informed me that my dog needed to have her ears cleaned as she might have an ear infection, and told me I needed a follow up appointment to check on her ear infection and that they would issue the certificate then - I reminded the office staff that this was a very time sensitive process and that I couldn't change my travel accommodations, so the office agreed to meet me one week before my travel.The day of my pet's follow up appointment (6 business days before travel), the office staff called to say that they needed to reschedule my appointment because the veterinarian had "called in sick". I once again reminded them about the deadlines and asked up front if they would be able to meet the deadlines if I should look into a different clinic - despite this the staff scheduled me for later in the week and promised to get the paperwork ready by then.On the day of the now rescheduled follow up, (3 business days before travel), the office staff once again called asking me to reschedule the appointment because "something came up". At this point, I warned them that the deadline to submit the documentation was today, and that we couldn't reschedule - to this, they suggested that I drop off my pet at their facility at the time of the appointment and to pick up my pet up once they finished off. I drove to the facility and upon arrival noticed that the doors were locked, with a sign stating that the office was "short-staffed" and to call their number to have them open up. I called multiple times and waited for over 30 minutes, but nobody picked up or opened the door - at that point I decided to leave a voicemail and leave.I didn't hear back from the clinic until late in the afternoon of the following day, and instead of assuming responsibility for what happened, they decided to excuse themselves and justify their behavior (and blamed COVID-19 even though we're almost in 2024 and we're long past the point were business operations are easily disrupted by the pandemic). After a short exchange when I expressed my frustration over what happened, they hung up on me without an apology.As a result of Midtown Veterinary Hospital's negligence, unprofessional behavior, and outright dishonesty, I needed to change my travel plans (>$1K in ticket-change fees / higher travel cost) and find accommodations for my pet (>$2K for ~10 weeks). If you love your pet, please don't take them here.
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December 2023 by Brandon Racca
UPDATE: The vet decided to remove our pet as a patient due to this review.The actual veterinarian does the medical tasks well. The rest of the staff is atrocious, and that’s truly what matters most of the time. If the staff surrounding the vet changed, my views would be different.Most of the front of house is disorganized. Poor scheduling, palpable annoyance from the other end of the phone, and no follow-up on requests for receipts or records.Depending on who answers the phone (if you can ever get in touch with them), you could get wildly different answers for your questions, even for something as simple as appointment availability.Vet techs do not check medical records ahead to cross-reference if the appointment scheduled makes sense for the pet. For example, I schedule a rabies appointment with no exam. What I get is the following:(1) I show up and the vet gives an exam. Apparently you can’t have the vaccine without exam, which is fine, but the front staff didn’t communicate that.(2) the vet tech is trying to give my cat a DIFFERENT vaccine that she is already up to date on. I dissent and show her records.(3) That tech leaves and another tech comes in trying to do the same thing, wrong vaccine!(4) Billing has surprises. Additional charges for things never requested, like flea and tick medication, some kind of screening meant for homes with multiple cats (we only have one cat).You leave ultimately feeling like you had to manage their office yourself and questioning what actually happened to your pet.
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December 2023 by Jeff Reese
brought our dog in recently for lip smacking and bad breath. The vet missed an obvious stick jammed in her upper palate, but happy to run up a large bill for unnecessary tests. Won't be going back and wouldn't recommend this establishment
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December 2023 by Luchifa Charry
The annual check-up for my cat was outstanding. The veterinarian was not only knowledgeable but also incredibly caring and patient with my feline friend. They took the time to explain every aspect of the examination and made me feel at ease throughout the process. The value for the services rendered was excellent. I left the clinic feeling confident about my cat's health and knowing that I received comprehensive care without breaking the bank.
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July 2023 by Weifeng Pan
Doctors are good and doing their job. But the front office only cares about money, which shouldn't come as a surprise because the veterinary hospitals in Bay area are all owned by greedy businessmen.
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May 2023 by Kev hags
I moved to the Bay Area two years ago and every visit since has been a progressively worse experience. They are under staffed, have very inconvenient hours and don’t return voicemails left to make appointments. Even though the risk of Covid is diminished (post vaccines) every visit I’ve been told I can not come in with my dog.To make this appointment I had to call four times to get a hold of someone and when I showed up for it nobody answered the phone. I waited twenty minutes and nobody came outside either so I left. They called back after an hour to reschedule and explain that they are understaffed, cutting hours and that one of the Veterinarians had left the practice. I was told I could knock next time if no one answers. *Important for later. I decided to give them a second chance.Today I pulled up for my dogs rescheduled vaccine appointment. I saw a customer leave the interior and drive away with their dog. I’m not sure the reason why the person who came to take our dog inside was acting in this manner. We had a few questions and clarifications to make before our dog got their vaccines. They kept interrupting to say the opposite of what we wanted to happen medically. They were clearly in a rush and it inspired zero confidence in us.They took my card inside for payment at the start of the visit which was also strange and out of the norm.When they brought my dog back outside I was told about how things went and to give them a call if my dog starts to throw up or have diarrhea. I asked if I should leave a voice mail if they don’t answer and was told no. I should call an animal hospital. I almost laughed out loud due to their calls answered ratio.Miffed that I have always been told I can’t come inside with my pet, I called after the appointment. No body answered the phone. I went up to the door and knocked till the receptionist (sitting at the desk - not answering the phone) waved me inside. I asked if we can come inside for appointments now and they said they just started this past month, acting like it was a weird question when everything including multiple signs and phone conversations have indicated that I have to stay in the car. The signs are still outside which is manipulative. You would also think that this would have been communicated when I had to reschedule because no body came outside to get my dog.Very frustrating and confusing experience overall and I don’t think I’ll be going back after these poor experiences. The quality of customer care that anxious dog owners receive is so off putting that it’s impossible to ignore.
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April 2023 by Icky Gertz
Kind. Caring. Prescribed the correct medication and itchy pup recovered within days. Did not try to over prescribe. Fair pricing.
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February 2023 by Monica Dominguez
From the very first call to our final follow-up check, the staff at Midtown Veterinary have been impeccably comforting, courteous, and helpful! We’re traveling from out of state and had a small emergency and are so grateful to have been able to be treated by Dr. Hila and team. They know what they’re doing and show compassion. I trust their recommendations and am happy to report that our girl’s eye is all better now
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February 2023 by Scottie Zimmerman
Everyone was friendly and patient with my questions. I especially appreciated Dr. Martonovich's recommendation that I switch from liquid Clavamox (from SAGE Redwood City) to chewable tablets which I could give him in his food. Much easier & more reliable. The veterinarian and staff have kept in close touch because Prince is having some problems with the healing process. They are committed to his welfare (and mine), and I want to make it clear that they are taking excellent care of an older dog with some serious dental problems. I am 100% satisfied.
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February 2023 by Lou P.
Excellent service. Called at 2:00P.M, got an appointment at 3:00P.M on the same day. ( Receptionist was very efficient and answered all my questions). I got my cat vaccinated for Feline rabies and FVRCP. They also did a physical exam which is reasonable. Dr. Hila was very knowledgeable, caring and compassionate. She gave me some pointers that will be very helpful in my daily care for my cat. Price is reasonable. The assistant vet was friendly and welcoming. The person who vaccinated my cat did it quick and painless.
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January 2023 by sherri hoffmann
The best vet clinic in the bay area. The staff is friendly, professional and helpful. Dr. Hila is the best vet we have ever had. She is caring, professional and very knowledgeable. She went out of her way to help my cat to fully recover from 25 teeth extractions.
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January 2023 by Just J.
Ok, I have nothing but positive things to say about the care here. Our dog came in with a pretty big dog bite around 5pm. Pup was seen pretty quickly and Dr Hila was a-maz-ing. She treated our pup v thoroughly even contacting us regularly for follow up care. At some point, the facility couldn't handle our dog so she forwarded records to Sage (24 hr full service vet.) Honestly I am amazed at the care and concern Dr Hila provided.
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December 2022 by Tamara Bain
Brought my cat here for their initial checkup, and neutering. What I dislike is that it's Impossible to actually talk to a vet, even for very simple things like medication for travel. You always end up talking to a receptionist or technician and playing a game of telephone with the vet (over several days). This leads to mistake and misunderstandings and wastes a ton of time.
