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December 2023 by Mary Kay J.
What an amazing company! I took in my 97 year old client last week to have a zipper on a jacket repaired. The turn around time for a repair was 12 weeks OR they offered him a new jacket! They didn't have the exact style of his very old light weight fleece and instead he picked out a much more expensive reversible fleece/ jacket AND it was all at no cost to him!!! My client was so excited and is now planning all the places we can go in his new jacket.The prices at Patagonia may seem a bit high to some, but I'd argue that the quality and customer service make it 100% worth it! Also- I almost forgot to mention that my clients old jacket will get donated somewhere by Patagonia and will not end up in a dump or the ocean. Love this!
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November 2023 by Max M.
I am flabbergasted by the utmost class, customer service, product value, and quality of Patagonia in Palo Alto. My wife and I had an issue in our house where most of our stuff got completely ruined and was determined unsafe to wear. I called Patagonia's customer service and the customer support person recommended I clean what I can with a specific protocol and then that it would be easier for me to go in-store with all my gear rather than shipping it in. I walked into the Palo Alto location and asked for the manager of the store, explained the situation, and without hesitation-they took care of my wife and me ensuring everything was replaced. I mainly worked with Nate and Antonio and with their acts of kindness, I got to my car and burst into tears. Needless to say, if you already didn't tell by our jacket selection- you solidified our loyalty to Patagonia for life! Thank you for one of the few acts of kindness we have been given during these hard times.
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November 2023 by Mat Thias
Medium-sized store with food Selection. Expect to pay sticker prices, discounted offers are rather rare.
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November 2023 by Torey Papathanasiou
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November 2023 by philip de klerk
Awesome products. Bought more than I intended to buy..
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November 2023 by Tiffany Wu
My husband and I shopped at this store yesterday and had the good fortune of being helped by Laurent who is extremely knowledgeable about backpacks and how to determine proper size and fit. It was a delightful education and experience. I am very happy with the backpack I bought. Laurent also helped my husband buy a jacket last week.
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October 2023 by Robert W.
My wife and I shopped at this store yesterday and had the good fortune of being helped by Laurent who is extremely knowledgeable about backpacks and how to determine proper size and fit. It was a delightful education and experience. My wife was very happy with her backpack. Laurent also helped me buy a jacket last week. We appreciate the good experience.
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September 2023 by Kilo K.
Nice clean and organized. Parking is readily available but you have to pay for parking. I like the feel and selection of the SF store better, but would much rather come here instead of going out to SF.
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August 2023 by Alan Moss
We were just served by the most amazing employee! Thanks a ton for all the help Sam!
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August 2023 by Dan Plankenhorn
I'm never disappointed by the quality and visual aesthetics of the clothes and gear. The customer service is always excellent at my store in Palo Alto. Some very nice people work there and they do whatever it takes to address a customer's needs. And take my word for it, I'm sometimes a challenging and, some might say, a difficult customer. I demand the highest level of performance from these goods because I actually use them in the wild. I am constantly product testing, and if stuff doesn't live up to the hype, I'll take it back.Here's an example, I wore a Marino wool blended base layer that was supposed to be oder resistant. I initially wore it for a week straight, and by golly my wife didn't divorce me! No but seriously, ... I did wear on it a multi-week kayak trip. In the end it did kinda fail. The the material at the elbows started to come apart, then I ripped it putting in on. It had gotten fragile. Patagonia replaced it no problem (after 9 months in the field).
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July 2023 by Anonymous Incognito
This is my favorite store and my favorite brand in California! The store has different varieties or selections to choose from, they have everything what you need for winter or summer clothing! Their quality products are sustainable and eco-friendly! And of course, the staff are way friendly and hardworking, they’ll assist you in finding what your specific needs! I come here often if I get a chance and highly recommended for shopping for everyone!
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June 2023 by Patrick Ip
Love that shop! I found something I always wanted and I bought it. Extremely friendly staff and a lovely atmosphere.
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June 2023 by Vijay Prasad
The service here was truly outstanding, I came in to do a warrantee exchange on 5/25 and everyone at the store was just so tremendously helpful . Thanks to everyone there, you guys are great!
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June 2023 by Holly Y.
This is my third time visiting this location and every time I did I felt like they judged me. I don't know what it is. They don't greet me and my family ever when they greet other customers. When I ask for help they don't seem like they want to help. I didnt want to say this but as an Asian American it really did feel like they judged me for my color. I can't shake off the feeling that they do because when I do ask for help, they won't talk to me directly but rather talk to each other on walkie talkie. When I asked about price matching policy, the person who did help me was trying his best to help but I had two other workers talk to him directly but not me? I'm the customer who's asking for help. Why are they talking to each other as if I'm not in front of them? As if I don't understand English? It was more disappointing to see that fellow female Asian worker did this to me. Will never be coming back to this location.
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May 2023 by Matthew Lutzker
Fantastic customer service at this store. After explaining what I needed the person helping me made suggestions that resulted in finding everything thing I was looking for. I have been extremely happy with everything I bought here in the last few years.