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March 2024 by Diego Salas
Our go-to poke place. We like the quality of the fish and the general variety in sauces and complements.My recommendation is to go and order in person instead of ordering through a delivery app. You want to make sure you are getting the correct amount of ingredients in your bowl.Only bummer is they keep increasing prices where today a bowl is over 20 dollars. A bit steep.
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February 2024 by Lara Levy
There seems to be a priority for online orders vs in person which causes quite a wait.
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February 2024 by 차마고도
Similar to raw
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January 2024 by Google User
Used to be my favorite poke place because of all the different ingredients (esp the purple seaweed). But lately every time I order the order has been messed up in some major way (no sauce, or missing a protein entirely). The staff has just deteriorated in quality significantly.
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December 2023 by Arun Lanvin
Good food. Everything was fresh. The service was a bit slow, but overall a good experience for 3
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December 2023 by helen Momo
They have decent choices. Corn, mango and pineapple etc.
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December 2023 by Lauren George
Delicious poke with quick and friendly service. As someone with a soy sensitivity, I was so glad to find that they have ahi that isn’t marinaded in soy sauce. I would definitely visit again :)
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December 2023 by Swetha Prabhakar
My favorite poke spot in the South Bay. I usually get the charred salmon bowl with half brown rice and greens. They are generous with their toppings and the bowl keeps me full all day.
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November 2023 by Robin K.
Poke is one of my favorite items and I was craving some this weekend! This spot will do the job if you're craving poke, but I was hoping for fresher and better tasting poke ultimately... especially given this metropolitan. This is a chain restaurant, and numerous locations elsewhere along the peninsula. My 3 stars reflects a "good" overall. A safe choice, but on the quest to find better options here
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November 2023 by Kelly C.
I used to be a big fan of Poke House in Palo Alto, but my recent experiences have been far from satisfactory. Firstly, the portion size has become wildly inconsistent; when ordering a large poke bowl, it often arrives only three-quarters full, with a meager amount of ingredients (like 4 to 5 pieces of cucumber, a tiny bit of seaweed). Secondly, the customer service is quite uncomfortable. There have been multiple instances where I found myself virtually the only customer. The employees would straight up ignore me and continue chatting with each other (they were not busy with online orders). I had to wait about 10-20 minutes before one of them would slowly walk over, putting up a long face to help me with my order. Furthermore, due to dietary restrictions related to some chronic conditions, I always requested a bit of sauce on my poke bowl. However, I've encountered multiple situations where the employees drenched my meal in sauce, rendering it inedible. I had to throw the bowl in the trash directly walking out of the store, because I already felt too embarrassed to ask them redo it again. To avoid this, I began requesting sauce on the side, only to find out that this location has started charging extra for it. This leaves me with a plain, unappetizing poke bowl, which is far from enjoyable. How can you expect any customer to enjoy their poke bowl without any sauce?!?!I would strongly advise avoiding the Palo Alto location if possible. The inconsistency in portion sizes, subpar customer service, and unexpected charges for sauce on the side have made it an unpleasurable experience, far removed from the enjoyable dining it used to be.
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November 2023 by Andre De Ocampo
Ordered 3 smalls and a 1 medium all were the same size. Fish was sub par compared to other locations.
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October 2023 by Matthew Callahan
Great food and excellent service. The noise from the refrigerators and other appliances make it hard to think.
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October 2023 by julie lafontaine
Came here for lunch on a Sunday. It wasn’t too busy and the service was quick. The bowls are a little more expensive, but we all got mediums and took leftovers home. It was plenty of food for the medium. All the choices tasted so fresh! Great poke place will come back again ?
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October 2023 by Kailynn Marie
Do the servings come out of the worker’s paychecks? For $20 a bowl, I’d expect more than just 3-4 pieces of protein per scoop.It’s delicious and the employees are super nice.
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October 2023 by Andy Wang
Great ingredients, but really bad staff.They stuff it with so much rice. They then mixed up our orders.It’s too bad because their ingredients are great, but the food we get at the end is a big stuffed bowl of everything overloaded - no one wants to eat that
