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December 2023 by Alexandra F.
This Sephora location definitely upgraded themselves. I used to dread going in, given the at times unhelpful and seemingly annoyed stance on the employees; but recently it's been different. It's actually nice to go in. The employees currently are quite pleasant. Today, I was met by Monica, and she was so very helpful. A real joy. She was so knowledgeable, and suggested something I never would have chosen for myself... but absolutely love. I can't wait for her other suggestions to arrive in the mail, as they were out of stock.Thank you Monica, and Sephora!
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December 2023 by Yad L.
Jasmine the sales/makeup professional there helped me out a lot. Got me my right shade. Helped guide me through different brands. It was super kind and friendly of her to talk me through different options. Thanks, Jasmine!
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November 2023 by Angela K.
Both the manager and sales associate who ultimately helped me out were very kind, but gosh was the sales associate I initially dealt with rude! She spent less than 5 minutes with me talking about products before getting frustrated that I couldn't quickly make up my mind and very abruptly walked away from me. I was shocked by this and left feeling like I'd done something wrong because I wasn't instantly committed to taking her suggestion? I had to try to find someone else to answer my questions so I could decide on my purchase. I at least appreciate rude girl's honesty in letting me know the mascara samples aren't sanitary due to people often just trying them on without a test wand. Sadly the kindness from the other people who helped me couldn't wipe out the alarmingly poor treatment I received from their team member. It seems based on the reviews below that I'm not the only one who's had poor customer service at this location. Now that I think of it, it isn't just this location where I've had been treated rudely! Okay Sephora, I'm done. I'll be sticking with Nordstrom next time where the sales associates are nice to you!
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September 2023 by Susie S.
I love and adore all about Sephora except the rude person Nick that greets at the door. He has a nasty scowl on his unattractive unwelcoming face. He looks you up and down with disgust. So unprofessional and cuts you off mid sentence. I tried to explain how I had something on hold and apologized for being 3 minutes late. He kept repeating how "We are Closed" We are closed"! When I asked for his name, he said why. He than scowled at me and ignored me twice and walked away. Beyond unprofessional for costumer service . Maria and all other staff and mangers were beyond happy kind and had very pleasant smiles. Nick should find a new career . I will never go back to the Hamilton because of him. Sad to say. I will contact corporate also as this was not the first time I have experienced his attitude.
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August 2023 by Tiffany O.
I had a really good experience here. I have extremely dry skin and the sales associate who helped me out was kind, and very informative. She recommended Peter Thomas Roth- I took her word for it and am so glad I did! It works so well for my dry skin. Thank you again for all your help and I will be back. P.s I don't remember her name unfortunately :/
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July 2023 by Raina S.
I love any Sephora store. All of their products are amazing. For example, the Sephora products are great, glow recipe slays, and their so many other brands that I love that are only at Sephora. I like this Sephora location the most because there is never anyone in the store. There are no lines.
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July 2023 by Ambrea P.
The 1 star is for the cashier who checked us out. My coworker and I came here after work (in our uniforms, with the logos on them, trust me this is important). We came in initially to return a product that wasn't working for my coworker. She returned it while I sought out an associate to help me with a few questions about finding a good BB or CC cream. I was matched (perfectly, mind you) to a couple of good products and received samples of these products to test out before buying (because I'd rather not waste a full bottle if I don't like it, common sense right?) My coworker was matched as well and also asked for samples. The associate was extremely helpful and seemed interested in helping us. She answered our many questions. I wasn't initially there to spend money at all, but she suggested a setting spray and I bought it solely on her word because her makeup looked impeccable. I also asked for a full size sample of a cream that the associate recommended for dry skin. Everything was fantastic until we got to the associate at the register. He seemed disinterested and like he didn't want to be there. Fair! I don't always want to be at work either. But you can talk to us like human beings, that's okay. My coworker and I asked him a few questions, he would put his eyes down and begrudgingly answer. I had more questions but was put off by his demeanor. I checked out and we were on our way. We made a pit stop to check out a few skincare products that my coworker uses regularly. She was telling me about how she uses them and we were interrupted by the kind associate that helped us before with, "can I help you two find anything?" Now this is all fine and good, but it seemed forced this time. So we got the impression that the cashier may have told her that we were going to steal? Now, do you think that I, a 30 year old woman, a supervisor at my company, wearing my work uniform, with the company logo on it, would shoplift in your store and jeopardize my job over a skincare product, that I can afford? No. The associate proceeded to talk about how great that line of skincare was. We had a couple more questions but ended up leaving because we were uncomfortable. I really wanted to browse that skincare more but we were put off. Unfortunately we won't be back to this location. Usually we go to the Stanford shopping center Sephora and it's much more packed. I can see why this particular location was so empty.
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May 2023 by Lyna T.
All workers were very friendly and attentive. Special shout out to Leia and Alyssa today!
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April 2023 by Suzy Z.
Thank you, Dania, for assisting me! She was extremely kind and patient with me. I have an idea of the color I should get but just wanted a professional opinion to assure my decision, haha.
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April 2023 by Joan Miessi
We know Sephora is the place for beauty products junkies. If you luck up and get a sales person who is knowledgeable then you struck gold.
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February 2023 by Norah B.
Came in to update my makeup. They didn't have inventory for what I was looking for. The customer service associate lingering around was disinterested in helping. Felt like pulling teeth trying to get him engaged when I asked for help. He was apathetic, bordering on rude, found my presence a bother. This person shouldn't have a job.
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January 2023 by Diana S.
The way they treat people of color is unprofessional and rude. I will never come to this Sephora. The girl with the purple ponytail said to another employee that " I wasn't going to purchase anything" and on top of that one of your makeup artist was rude about me seating in one of that chairs to feed my daughter. If I could, I wouldn't even give them one store.
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January 2023 by Billy H.
I just had a brow wax and perk facial with Fani, and I was extremely impressed with both her customer service and her technique. She stopped every step of the way to let me know what she was doing next and to make sure my sensitive skin was feeling okay. Afterwards she helped me pick out a bunch of different products and had very insightful recommendations. I'll definitely be back thanks to her!
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December 2022 by Zeynep from Rosamarilla
They do not allow you to use makeup bar section, you end up using the tiniest little mirrors here and there. No wonder why the store is so empty, staff hanging out in front of makeup bar section chatting all day long ,using makeup bar for just checking out their own hair and makeup, never ask anybody if they need any help etc. The most disgusting Sephora I've ever been to.
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December 2022 by Zeynep Sarıgul
They do not allow you to use makeup bar section, you end up using the tiniest little mirrors here and there. No wonder why the store is so empty, staff hanging out in front of makeup bar section chatting all day long ,using makeup bar for just checking out their own hair and makeup, never ask anybody if they need any help etc. The most disgusting Sephora I've ever been to.