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April 2024 by Chet M.
Hi Miguel, I wanted to shoot you a quick note to express my heartfelt thanks for making my first Rolex experience truly unforgettable. Your dedication and attention to detail made all the difference, and I couldn't be happier with how everything turned out. Here's to many more memorable moments ahead! Cheers.
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March 2024 by Lance A.
I came to Shreve Spring 2023 to purchase a stainless steel Rolex as a gift for my father. Their customer service is non-existent. They enthusiastically put your name down on a "wait-list", but never contact you by phone or email after the fact. Their low rating on Yelp is well deserved. I have had a dramatically better experience at Kern's in Burlingame -- they are completely honest and transparent with you and work with you to find the watch you want.
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March 2024 by Camilo A.
If you're a watch enthusiast, particularly one with a penchant for Rolexes, Shreve & Co. is a must-visit destination. And let me tell you, my recent visit was nothing short of exceptional, thanks to Brandon. From the moment I stepped into the store, Brandon's enthusiasm for watches, especially Rolexes, was palpable. He greeted me with a warm smile and an eagerness to talk about timepieces that immediately put me at ease. What stood out the most was not just his extensive knowledge about watches but also his genuine passion for them. Chatting with Brandon about Rolexes was an absolute delight. His insights into the craftsmanship, history, and unique features of each piece were truly impressive. It was evident that he wasn't just trying to make a sale; he genuinely cared about helping me find the perfect addition to my collection. What I appreciated the most was how easy it was to converse with Brandon. He listened attentively to my preferences and provided valuable recommendations tailored to my tastes. Moreover, Brandon's genuine enthusiasm extended beyond the world of watches. He took the time to understand my style and preferences, ensuring that the pieces he recommended resonated with my personal taste. While I understand that acquiring exactly what I want might take some time, I'm eagerly looking forward to building a lifelong relationship with Shreve & Co. as my go-to jeweler and watch store. With Brandon's exceptional service and the outstanding selection at Shreve & Co., I have no doubt that it will be a rewarding journey. Overall, my experience at Shreve & Co. has exceeded all expectations, largely due to Brandon's exceptional service.
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February 2024 by Thomas H.
It's simple: the team at Shreve & Co. are the best people in the industry selling the best products in the industry. From management to the sales floor, there seems to be a genuine care and respect towards each one of their customers. I've been into the store just to look around, been very open about not looking to purchase anything, and sat for an hour talking about watches with various members of the team there. Everyone I've met - Thor, Brandon, Geoff - just seems to live by the highest standards of customer service I've ever seen. My salesman, Craig, has taken care of me from the start, checking in when he thinks I'd like new pieces or inviting me to their store opening event. He's never pushy, but always available and always willing to go above and beyond to make sure whatever I'm looking for is as perfect as it can be. This is completely independent of their inventory - as for their products, they have the best selection I've ever seen. In addition to being a Rolex AD, they have an incredible IWC, Tudor, and Nomos selection, alongside Wellendorff jewelery and much, much more. If you're into watches or jewelry at all, whether you're a local or merely in the area, a visit to Shreve is a must. I'm grateful to every one of their team members, and look forward to visiting them for the foreseeable future.
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February 2024 by Charles L.
Working with Miguel at Shreve Palo Alto has been an exceptional experience for my wife and 2.5 year old son the couple of times we had stopped by the store. He has been kind, courteous, geniune, and very attentive. He's also quite good with small children and provides very good life advice! He helped me with a purchase on something I had been contemplating on purchasing for a long time that will be a family heirloom for sure. We hope to see you soon!
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January 2024 by Catalina G.
On a recent trip to the Bay, I stopped by Shreve & Co for my first visit. I can't express how grateful and happy I am for stopping by. Prior to entering, we were greeted by two polite gentlemen at the door informing us that there would be a wait, but was surprised how quick the wait was. Upon entering, we were greeted by Sue, who made us feel extremely welcomed with her kindness and amazing customer service. She let us look at all the different watch brands available at the store and also let us try several watches. Sue was extremely patient and very informative/transparent. We sat down with her and got to know each other, while we discussed what I was hoping to add to my wishlist. I left the store grateful for meeting Sue and impressed by the store and it's employees. Fast forward... the day before my Birthday, I received a message from Sue! I was able to purchase a watch I was seeking as a gift to myself (they even wrapped it)!! I can't express how much this purchase meant to me. Thank you so much to all the amazing people at Shreve & Co that could make this possible. I look forward to working with Sue in the future. Highly recommended!! Amazing customer service!!
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January 2024 by Michelle W.
This review is for Brandon and Thor who have provided amazing customer service to my partner and I on every visit we've made to Shreve. Brandon and Thor are both extremely knowledgeable about Rolex, but beyond that, they are so fun to talk to! Brandon contacted us regarding a watch my partner has been eyeing for awhile. This watch is a very rare piece, and sought after by many people. It's also one that I didn't think we'd get as soon as we did. Of course, the rest was history :). Both Brandon and Thor make us feel welcome, and valued. We will continue to come to Shreve for all of our Rolex needs!
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December 2023 by Icy D.
When my husband and I walked in to the store, Roman was so helpful and knowledgeable .He was being so patient to help me to tried out those watches I interested and explained all details of how to take care of the watch. What a amazing experience to shop at Shreve&Co.
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November 2023 by Yihao Z.
Updated Review. After established my relationship with my salesman, Brandon. I've received a surprise call from him on a Sunday afternoon says he might have something that fits my wishlist! I quickly scheduled an appointment with him at 4:00pm. Upon arrival, Shreve & Co manager Mr. Thor welcomes me into store with Brandon. I cannot believe my eye that they've able to arrange me a 40mm Daydate Black dial AKA "The Bagguette"! I was not expecting this at all because it was the one that i've wanted for so long.. Absolutely stunning when i see it in real person! Thank you so much Brandon and Thor. My birthday wishlist has finally been fulfilled. They are expending another Location in Stanford Shopping Center across from Tiffany & Co. The previous location is now under modification for boutique i guess. My overall experience with Brandon has been smooth and easy. I wish many more relation with him for following days. And trust me. Brandon is the guy who listens to customer and able to turn their wish to come true! Thanks again!
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November 2023 by Hoa H.
This is our second time visiting the store and each time, we had a pleasant experience working with Brandon. We came in searching for a Rolex and of course there was none in stock. Despite that, Brandon was very professional and helpful in helping us try on a few pieces and showing us around. Definitely visiting again and hopefully we'll be in luck the next time!
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October 2023 by Martin Sung
We visited Shreve for the first time to try on a couple of models, and were delightfully surprised to see an Oyster Perpetual available (first Rolex for my wife)! Nu was incredibly kind, thoughtful, and caring. Even though this was our first visit, she made us feel like we've been customers for years. She took the time to make sure all of our questions were answered and needs were met. We simply cannot wait to come back for more purchases in the future. Thank you so much for your help Nu!
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October 2023 by J Y
I had a wonderful experience at Shreve & co. thanks to Brandon, who was really helpful and friendly when I was looking for a gift for my wife. He patiently showed me the watch collection and explained the features and benefits of each one. He also gave me some tips on how to take care of the watch and how to adjust the strap. He was very attentive and professional throughout the whole process.My wife was thrilled with the watch that I got for her. She says it is beautiful, comfortable, and practical. She wears it every day and enjoys its features and functions. The watch is also very sturdy and resistant to water, which is great for her busy lifestyle.I would highly recommend Brandon and Shreve & co. to anyone. They have a great selection of brands and models, and they provide excellent customer service. Brandon is a gem of a salesperson who goes above and beyond to make sure you are satisfied with your purchase. Terima Kasih Brandon for helping me pick a special gift!
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October 2023 by Shilin Zhu
I came to look at watches for my personal celebration and I had a wonderful experience at Shreve. I was warmly welcomed by Miguel and Brandon, and we had great conversations on not only the watches that I'm interested in, but also my life and career. I was a bit nervous in the beginning before I walked into the store, but I quickly felt relaxed because people were very polite and nice to me, and I think I was treated as a valuable customer. And the best part is, I left the store with a beautiful Rolex watch! The customer service here is high standard, and I will definitely start building a long-term relationship with this Rolex dealer from now on. Highly recommended to everyone.
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October 2023 by Joyce
I had an exceptional experience at Shreve last weekend, thanks to Brandon. His friendliness and expertise truly made a difference during my visit. I was looking for a new Rolex, and Brandon patiently guided me through trying on different models, taking the time to explain each one's unique features and characteristics. His warm and welcoming attitude created a comfortable and enjoyable shopping experience. With his help, I'm confident that I'll find the perfect watch to suit my style and needs. I look forward to returning to make my purchase.
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August 2023 by Stephen Wong
I purchased my first luxury timepiece from Shreve & Co. Lisa was incredibly helpful in finding a versatile watch that is also timeless (no pun intended). Her customer service was outstanding as well as her professional demeanor. Lisa gave me her undivided attention throughout the entire process and patiently answered all of my questions. I felt like a valued customer and that they appreciated my business. I will gladly purchase another watch or jewelry from Shreve & Co.