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February 2024 by Michael R.
I've been a member of SFCU for about 20 years. The Customer Support has always been above par. My most recent encounter was no different. My son and I were helped by 'Jenny' at the Palo Alto branch. She took the time to help us with our accounts, answer question, and explain to my son, in great detail, everything he needed to know about credit cards and his options for saving money. We never felt rushed, and she had clear answers for all of our questions. You can't ask for more than that in a banking experience. Note: I only give four stars because I have to drive an hour to visit the nearest branch. But I realize that's not their fault.
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January 2024 by Charles Richmond D.
SFCU is First rate. Staff is very knowledgeable, great follow though. Excellent interest, low fees. A pleasure to bank with.
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January 2024 by Elle G.
This review is for my experience with Marjan Khoraminejad not for my overall experience with this bank I will do a separate review with details about that! I went into the Palo Alto University Ave branch and was helped by Marjan Khoraminejad who was so pleasant to do business with I highly recommend making an appointment with her for any of your needs as she made my experience at this bank so positive. Loved how patient she was when answering all of my questions. She was knowledgeable about the details and was able to connect me to more resources according to the investments in which I was inquiring about.
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December 2023 by Janet F.
SFCU is a very well run, efficient and customer focused organization. My bank accounts were breached and through customer service and risk department I was guided thoroughly on what to do. Jenny Au and Adam Brown at the University Avenue branch are incredible! Their customer service is excellent. They walked me through, took necessary steps and did it all with professionalism and kindness. Thank you Jenny and Adam. I highly recommend SFCU!
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December 2023 by Cheryl Esposito
Stanford Federal Credit Union on University Ave in Palo Alto is the best banking experience! Marjan, the Assistant Branch Manager, is so knowledgeable and efficient. The staff is all about service and solving problems and supporting the members with personal service. i highly recommend them!
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December 2023 by James W.
I've been with them since 1984. Always excellent service for loans, CDs, and checking. My only complaint is dealing with their Credit Card, which I cancelled after yet again not receiving their bill and being charged a late fee. After not being able to set up autopay, I intentionally overpaid the amount owed, which they then returned to me.
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December 2023 by Maria Eloisa B.
We had a very pleasant experience at the Stanford Federal Credit Union on University Ave. today. We were helped by Anthony who listened to us very patiently and took the time to explain the features of the SFCU app and even showed us how to work it on my phone. When we left, my husband and I agreed that Anthony's actions exemplified what good customer service is. Anthony has our vote for " Employee of the year" award! Willie and Maria Bulanadi
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November 2023 by Francis D.
Great service every time I visit the branch. No wait and team members are always very helpful!
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November 2023 by Nadro C.
Marjan, Assistant Branch Manager of this location, is phenomenal. We showed up on a Saturday afternoon with no appointment and four highly complex issues. She handled all of our requests with immense skill and speed, even while keeping up a steady reassuring narration of what she was doing and what follow-up steps were required on our end. Largely because of this experience, my extended family is going to move most of their assets to SFCU from other (lesser) credit unions. THANK YOU!
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October 2023 by Loris P.
We brought our teenager in to set up a teen checking account on a Saturday. It was really busy and all of the staff were helping customers. Marjan, the assistant branch manager, made it a point to ask what we had come in for and acknowledged that it could be a long wait but that they would help us as soon as possible. We decided to wait it out and Marjan ended up helping us herself. She was very knowledgeable, friendly, patient and efficient.
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October 2023 by Caryn H.
Very pleasant and helpful staff. Ardeshir helped me with a rather involved issue and was patient and well informed. I'm so glad I switched to Stanford Credit Union several years ago! I feel it's an honest institution.
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October 2023 by Lisa V.
If I could select 10 stars for Stanford Federal Credit Union on University Avenue in Palo Alto - I would. The branch manager, Sam Soria, is outstanding, as is his whole team. Sam went above and beyond to help us with some time sensitive matters, was communicative, responsive and very gracious. He was proactive in suggesting new options that made sense for us and went the extra mile to provide excellent service. He adapted to our schedule late in the day and on a Saturday. We love Stanford Federal Credit Union. They are 200% on our team.
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October 2023 by ADRIAN ESPINOZA
Horrible customer service both in the branch and on the phone. Definitely would not recommend this credit union.
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September 2023 by Shelley Griffin
Highly recommend this branch. Maggie M helped me with getting my banking records. She answered all my questions and was just delightful to work with. I love coming to this branch!
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September 2023 by Michelle Y.
STANFORD Federal Credit Union - SUCKS I have never had a problem with this Credit Union Until TODAY! First of all the ATM Machine Is NOT WORKING! Then, I HAD TO WAIT IN A LONG LINE & After all of that the Teller Would Not Do My Transaction! All I wanted to do is take some money out Period! This is Very Ridicous! What Kind Of Credit Union Is This Place! Unfortunately, I have to give a 1 star just to write anything, BUT, I would give it a ZERO STAR IF I COULD!
