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March 2024 by Yusuke M.
The credit union has been my bank for the last 16 years, and we worked with them for a mortgage. They (Meenakshi Rastogi and Wanda Ruffin) are knowledgeable and very flexible. The rate was competitive too. I am so glad to choose to work with Stanford Federal Credit Union. Thank you all!
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March 2024 by Becky W.
A Flawless process! I filled out the request online and within one day had a communication from the team and a phone call to manage my response expectations. Ernie was terrific, sent me all the details and paperwork and the loan was processed and in my account within 5 working days.
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March 2024 by John S.
The level of service that we received from Delia in their Auto Lending department was outstanding. Delia was responsive, polite, and patient enough to walk me through all the right steps to ensure that my loan was funded on time. Highly recommend going with SFCU because of the level of support from their team, especially Delia!
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March 2024 by Armand R.
We had an outstanding loan experience with Stanford Federal Credit Union (SFCU) but this review is particularly for Katherine Selga. Katherine brings a refreshing clarity and ease that's hard to come by. Her expertise in breaking down the complex details into easy-to-understand information makes navigating the loan landscape feel straightforward and manageable. Communicating with Katherine is a pleasure; she combines her vast knowledge with a genuine kindness, making you feel both informed and at ease. Throughout our entire loan process with her, we felt confident and well-supported, a testament to her exceptional customer service skills. If you're approaching SFCU for your loan needs, we highly recommend reaching out to Katherine Selga. Her professionalism, coupled with her ability to demystify the lending process, truly sets her apart. Ask for Katherine and you'll be in good hands. She'll ensure your loan experience will be as smooth and successful as possible.
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January 2024 by Czarina S.
I had a very pleasant experience at SFCU! I made 2 loan transactions and everything was easy breezy! Hassle free, no stress. I applied thru the app and my applications were approved and funded the next day! Mo and Elsa are the most efficient and professional people to work with- kudos to both of them! Highly recommended!
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December 2023 by Pawan K.
SFCU Team Rocks !!! Special kudos to Sonia and Meenakshi !!! I hope this message finds you well. I am writing to extend my deepest gratitude for your exceptional support and guidance during the process of securing a mortgage for our new home. Your expertise, professionalism, and commitment to excellence have made a significant impact on our homebuying journey. From our initial discussions to the finalization of the loan, your attention to detail and clear communication were instrumental in ensuring a smooth and efficient process. Your ability to navigate the complexities of mortgage financing and provide us with comprehensive information at every step instilled confidence and reassurance. I want to express my appreciation for your dedication to finding the best financing solution for us. Your prompt responses to our inquiries, proactive approach to addressing potential challenges, and commitment to meeting deadlines were truly commendable. Your efforts went above and beyond our expectations, and we are grateful for the seamless experience you provided. Securing a mortgage is a significant milestone in the homebuying process, and your role in facilitating this transaction has been invaluable. Your professionalism and expertise have not only made this process efficient but have also left a lasting positive impression. Please accept our sincere thanks for your outstanding service. We feel fortunate to have had the opportunity to work with someone of your caliber. If we, or anyone we know, require mortgage services in the future, we will undoubtedly turn to you with the utmost confidence. Thank you once again for your exceptional support and for being an integral part of our journey to homeownership. Warm regards, Pawan
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December 2023 by Glenn R.
Delia was a pleasure to work with while processing our auto loan. She mentioned that SFCU can also fund loans to purchase private sales of vehicles.
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December 2023 by Katrin K.
I don't usually write reviews, but in this case I must speak up. I had a matter to resolve that involved a large sum of money that was deducted from my account even though I had put in a stop payment over the phone. Marjan at the downtown branch in Palo Alto took the matter to heart, and managed to reverse the payment. I did not expect her to take such dedicated interest in the matter, and did not have high hopes for success. But she made it happen. I'm so impressed! Thank you, Marjan, for the extra effort you took. It was not only a success, but talking to you was a joy from the first minute I met you.
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April 2023 by Ian Padilla Gay
I’m an employee at Stanford and recently moved to the Bay Area. They made the transition very simple. Great service from Debra.
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February 2023 by Li-Ta Hsu
Friendly stuff. All my problems are solved. Anthony is great!
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January 2023 by Phillip Lloyd
I’ve been banking with Stanford Federal Credit Union since 1992, and my parents even longer than that before me. I cannot say enough about the consistent exceptional experience we receive during every interaction with SFCU‘s team. Recently (and now for the 5th time), we applied for an auto loan and were not only given exceptional rates, but were also accommodated incredibly by Mr. Ryan Yaffe. As we all know, in this market it is even harder to find good vehicles, and the sellers market in which we all need to deal and negotiate - Ryan was able to be exceptional in his responsiveness and service, as we tried to capture the perfect deal on a used car. Because of Ryan’s professionalism, we did obtain the vehicle we desired, and were able to contend in this crazy market, with no issue at all. Whether working with a private seller, franchise dealership, or non-franchise dealership, SFCU and Ryan, will be seamless and supportive every time. We look forward to future mortgage, auto loan, savings, investment, etc. opportunities with SFCU. Thank you again!
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December 2022 by Carlos R.
I recently got my car loan through SFCU and I couldn't be happier with the process. Sudha was fantastic and always so responsive. I'd recommend them to anyone looking for a car loan.
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November 2022 by linn m.
Elsa Bustos was the best loan office I've encountered. She made everything so easy, and transparent. I am happy for her but sad for me now that she has moved on to better and bigger things. Thank you so much.
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November 2022 by Lawrence W G.
Ronnie Singh was an absolute pleasure to work with. We recently moved from CA to TX, but had a car on order in CA from before moving. This created dealer and DMV logistics that were difficult to navigate. Ronnie was instantly responsive, and had creative ways to get the deal done with minimal friction. One example is that I had a last-minute question for Ronnie about how SFCU should be noted on the Texas title. Ronnie picked up my call *from the DMV* and instantly resolved the issue for the clerk. This is the kind of value-add that (in addition to the great loan rate) absolutely makes the difference for me and is why this is the second auto loan we've done through SFCU.
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November 2022 by Ryan L.
Nick N. was extremely helpful and responsive. I have made several urgent requests to Nick and he consistently responds quickly in less than 24 hours.
