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February 2024 by Kim W.
I have a savings account and 3 mortgages with StarOne and they never fail to delight me. I just visited a branch to get some crisp bills for CNY and when I mentioned to the teller what it was for, he offered me red envelopes that they had onsite! This type of personal experience is delightful and I doubt you'd find at Wells Fargo or Bank of America.
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February 2023 by Eilboron B.
Terrible customer service I would never recommend this place for getting a loan or even doing any business with them I can't even call anyone back
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September 2022 by Dan B.
I've been with Star One credit union for many many years and have nothing to say but positive. They are friendly knowledgeable and always there when you need them.
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August 2022 by Katharine Bartlett
Love this credit union
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November 2021 by Eric McCrystal
This branch is now closed as of Oct 15, 2021. It has moved to San Antonio Road, but no one has bothered to update Google Maps. Star One, you might want to get on that. Easy to update.
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February 2020 by John Q. P.
While I'm a huge fan of Star One Credit Union, I have one big complaint: Banking on the website is time-consuming and more difficult than it needs to be. I had to print out copies of checks written during 2019 to get tax deductions. It was like pulling teeth. The web site only lists check numbers. That's it. I had to find and open up every single check to determine to whom it was written. Even Wells Fargo, a bank I despise, makes it easier. PLEASE FIX THIS.
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July 2019 by Natalie D.
I came in today and was quickly helped by Mike H. He made the process fairly painless, and was very friendly and helpful throughout.
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October 2018 by Truett C.
Thanks to Clayton, manager of the Star One Credit Union on El Camino in Palo Alto, for excellent service in small matters related to my accounts. When my girlfriend had serious problems managing her father's financial affairs I was happy to send her to him. I knew he would offer her the best advice and respect her in the process. She was completely overwhelmed by the attendant family dynamic and needed someone sensitive and knowledgeable to help her. I was grateful to have just the right institution and man to refer her to.
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October 2018 by Leslie B.
I'd like to thank Candi for a great experience refinancing my auto loan. She was very professional, helpful, and provided excellent customer service. The process went smooth and she answered all my questions. I highly recommend her!
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October 2018 by Joy M.
We have been long time members of Star One Credit Union. We first joined Star One in 1990 and have always been satisfied with their customer service. One person in particular has always gone above and beyond to meet our needs. Her name is Candi. She works in Palo Alto, at the El Camino Branch. She is thorough, clear, easy to understand, and prompt with her correspondence. She has helped us with our banking, loans, and most recently, our credit needs. Candi has assisted us for many, many years and has been absolutely amazing in all aspect of her job!
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September 2018 by Kevin Burns
I have been a member Star One Credit Union since I first joined Lockheed in 1979 when is was called the Lockheed Martin Credit Union. The reason for using a particular bank is for convenience. I find Star One to be extremely convenient. I feel that the Star One Credit Union is very financially conservative.
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August 2018 by Lynn C.
Unbelievable!! I was actually thinking of opening an account there until yesterday. They charge $5 for a non-member to cash a check drawn from their facility. I asked if a child came in with a check for 6 or 7 dollars would they have to pay five to cash it? Yes was the preposterous answer. Why would any financial group be so greedy and stingy? I will tell this story forever... Oh yes, almost forgot, the cashier/teller, a guy with an arrogant and superior attitude, was difficult to understand and made me want to vomit with his snotty demeanor. Can you tell? I hate this place!!! Someone else wrote that they don't nickel and dime you to death ... hah they $5 you to death!! Even BofA only charges non-members a buck to cash a check!!
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July 2018 by Maribel Mullins
Made an appointment online to have my husband talk to a mortgage lender - I had a referral at work who said they were very competitive and had great mortgage deals (my coworker uses them for his mortgage). My husband arrived at this Star One Credit Union in Palo Alto and was directed by a guy who sat inside an office to another guy in a cubicle. My husband showed him our commitment letter to see if Star One Credit Union could beat the price. The guy plugged in some numbers on their website and told him that was the rate. When asked if we could get a better rate he said "No, that's the rate." The whole interaction took about 10 minutes. It was a waste of time because everything the guy did could have been done on their website and there was nothing competitive about using Start One Credit Union. We will not be choosing them as our lender.
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December 2017 by Jessica Trott
Best help with car loans, cashier checks, and everything else!
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November 2017 by Geanina T.
I guess they only have online services, since nobody answers the phones, doesn't matter which day it is.
