-
January 2024 by Hannah N.
this place is absolutely amazing. they did such an amazing job protecting my boyfriend's loafers, I am stunned. I will definitely be coming back! The woman was so kind and attentive, she is very efficient and extremely talented. I honestly do not understand the poor reviews, this place is absolutely incredible!!! If you are considering going to Village Cobbler, take this as your sign- they do perfect work in a very reasonable amount of time for a great price. 10/10 I will not be going anywhere else.
-
November 2023 by Marc-Aurele Stark
Extremely kind, efficient, friendly! Awesome service, highly recommend!
-
November 2023 by Elaine S.
This shop is supposed to be open until 5 PM today. I have a boot that needs repaired and have called repeatedly, the phone rings and rings and then a busy signal comes on. The phone is not set up to accept messages which is unheard of with businesses. This is not a new problem. Up to 8 years ago I would call intermittently when the shop is supposed to be open and the phone would ring endlessly with no place to leave a message. I would even go there thinking they may be too busy to answer the phone but the shop was closed/empty with no signs re: why they are closed during their regular business hours. From the reviews, it appears that occasionally someone is successful bringing in their shoes for repair and even being able to pick them up. Others are able to drop their shoes off, then write in a review that they cannot pick them up because the store is always closed and no one answers the phone. This has been a long standing problem for years. If the owner wants to run this business, they need to give their hours, however limited, where people can depend on being able to drop off or pick up their shoes. And set up your phone to receive voice mail. If not, they should consider selling the business because the downtown area is in need of a shoe repair shop. I'm wondering how the lucky few who have been able to drop off and pick up their shoes successfully made it happen. I'd like to know their secret. I ask that the owner either open up the shop reliably, even if the hours are limited, or sell the business so that people in this area have a place to get their shoes repaired. If you have another phone number where you can be reached, please add it to your website where it can be viewed by others. I hope the owner will respond to this. If they are responsible and care about their business and their customers, I would think they would respond to all these negative messages. This is so unfair to customers/potential customers. Please respond! Elaine
-
September 2023 by Gina B.
I've been using Village Cobbler for protecting and repairing designer shoes and bags for the past 20 years. Vanessa Avila took over the business from her father and is running a phenomenal service under challenging conditions--with her dad in the hospital. Not only has she moved to complimentary pick up and delivery as she's needed a more flexible schedule to care for her father and family, as of October, she's back to more regular hours--and a continuing tradition of excellent, extremely detailed service that's been a pillar of our community.
-
July 2023 by Micah W.
Worst hours for a business known to man ...I have been back three times after dropping my shoes off for repair ... they are closed every time I come by ... there is always a sign on the door with some excuse ... if you're busy ,, then hire someone else to be there ... I'm sick of having to stop by a million times to get my shoes ...
-
July 2023 by Tassie C.
Great job on my Louboutins! Great price, super friendly. Came back with my son's Louboutins and they did not disappoint. Definitely my go to from now on!
-
June 2023 by Sophie A.
I cannot say enough good things about this place!! They have fixed my horseback riding boots (that have been quite abused) time and time again without fail. Zippers, patches and even resizing the calf- each time they have exceeded my expectations and even offered to drop the boots off at my house!! Vanessa is so kind and hardworking.
-
April 2023 by Anne M.
This is such a good shop. They are very creative about fixing things you may not think can be fixed. And I especially appreciate being able to fix and keep things out of the landfill. Repairing is a contribution to a better environment and these folks are so nice.
-
March 2023 by linda k.
Where is my purse? I left it there days ago. And you were supposed to fix the handle It was supposed to be ready a week ago. I've been trying to call you and no one answers the phone. There is no answering machine. How am I supposed to reach you?
-
November 2022 by Joyce Anderson
They aren't open and I can't get a hold of anyone because they do answer the phone. I can't get my boots.
-
November 2022 by Andrea M.
Very happy with their service and quality of work. They absolutely know their craft and perform consistently. Highly recommended!
-
October 2022 by Tracy Ferrell
The show repair is quick and top quality. The gifts that are there are good quality. I'm going to do all my Christmas shopping there this year.
-
September 2022 by Andrea Ruedas
I’ve brought designer shoes here around 4 times. Every time I had been happy with their work and I like supporting small businesses which is why I was willing to drive 1+ hour from the north bay, but unfortunately, this previous time was my last visit. Not only were my shoes not ready after 2 weeks but the hardware on two pairs of designer heels were left speckled full of black polish. I had to spend an hour carefully chipping it away since it was dry and did not come off easily. The prices have also almost doubled and I can’t justify spending that much for their 2 week wait time, plus the messy job that I had to fix.
-
June 2022 by LD Z
Always go there for shoe repair, shoe cleaning, leather purse cleaning, super friendly service
-
May 2022 by Anthony N.
Great place for shoe and luggage restoration and repair. Have brought in many high end brands such as Berluti and they have all come back like I just purchased them. Vanessa is great and friendly and does incredible work.