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February 2024 by Susan Curry Sykes
I hope it’s just a fluke, but there were only two cashiers open on a busy Saturday afternoon so it took over 25 mins to get to the front of the line.
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December 2023 by Stinger GT2 tv
? Visited Victoria's Secret and had an amazing experience! The staff were incredibly friendly and helpful, making my shopping trip enjoyable. The Bombshell perfume is an absolute gem - the scent is captivating and long-lasting. The clothing collection is stylish and comfortable. Overall, a fantastic store with top-notch products and a welcoming atmosphere! ?️?
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November 2023 by Gonzalo Diethelm
Best place to get a "special" gift for the wife... and myself.
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September 2023 by Sam Wong
Staff was very helpful.Good place to get ur sweetheart a LITTLE something
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August 2023 by Emily L.
The store is clean and organized enough. I just wanna know why there's only 2 employees and they kept telling me to checkout at PINK. Also why was it so hot in there it's 100 outside and felt the same inside?!
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June 2023 by Rosa H.
I had really bad service today first I asked one of the employees to see if the item I was looking at were the same style and she looked kind of irritated that I asked her and she told me just feel them if it feels the same they're the same kind of bras so I just walked away. After I was done with my shopping, I walked up to the counter and stood there about 10 minutes waiting for someone to come up and ring me up, but no one went up there until one lady came from the fitting rooms and told me that checkout was on the other side of the store which is fine but someone could've told us since it was 4 of us waiting or they could put a sign. the whole time I was standing there there was two employees just talking and didn't say anything when they clearly saw us waiting.
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June 2023 by Ter L.
Awesome sale going on currently. Selected bras are 50% off and other items are up to 60% off thanks to VS's semi-annual sale. While it was a bit chaotic inside due to everyone rummaging through bins and bins of bras, the employees I encountered here were nice. Sure, you get the typical "Hello, welcome in" but the vibe seemed genuine. Employees weren't overbearing but were quick to assist when help was needed. I walked away with a handful of undergarments and could have gotten a whole lot more if it wasn't for some self control. Pace yourselves, ladies, and take your time while going through the containers, the sales going on for the bras are legit. Side note for those who are taking full advantage of the low prices, please FaceTime and make calls off to the side. Shouting through the phone and hogging up all the room/ product is not the business. Thanks! 4 stars overall. The store is clean and pretty spaciously set up. I'm a fan!
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March 2023 by Genyana A.
This company carries my size but the store never has the size in store. I usually have to order online. My most recent trip to the store was to make a return. When I entered the store I was directed to make my return on the pink side but there was no place to do that. I walked back to the normal check out spot but no one was there. Finally another store employee spoke to me and directed me back to the Pink side. I got in line. I waited. I was then directed back to the other side of the store. I waited in another line. They finally began my return. The employee was distracted. She was rummaging through drawers looking for something. She finally finished my return and I left the store feeling frustrated and unappreciated as a customer.
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February 2023 by Billie Benson
Friendly and helpful staff, and very organized store especially during large sale I was at.
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January 2023 by Evgeniia Okomina
Today I made a purchase at a store in Stanford. I made a purchase in the amount of $180 (also I used my $10 and $40 coupons). I bought a several things, but than decided that the one suit is so expensive and asked for a refund it. The refund was made and I asked to use my coupons for the remaining items. They refused and said it was not possible. The store did not resolve the issue using my coupons in any way and said that they took my coupons into account in the return item. Next, I called the Victoria's secret office and asked to solve this problem because my coupons just burned out, but I even didn’t leave this store and wanted to remove one items from my receipt. I asked to be explained to me why I could not reissue my coupons for the remaining purchase. I asked to solve this problem, since I didn’t change my mind at home (in this case, it would be clear why the coupon burned out), but I changed my decision to buy right at the checkout. As a result, the Victoria's secret office (customer service department) did not resolve this issue. I no longer have a desire to visit these stores, there is no loyal attitude towards the client. My $50 coupons just got cancelled. Unfortunately, after such an attitude towards customers, I no longer want to spend my money in this company.
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January 2023 by Rafael Heredia Moreno
Staff was helpful and very kind. Except for the cashier, that treat me bad, with a total lack of kindness or education.
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November 2022 by Deana Zornow
The employee who greeted me tried to help me and talked over me the entire time when I was trying to share with her what my challenges have been. I will never go back and it just confirmed that Victoria's secret doesn't care about quality support now in addition to quality products.
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November 2022 by L “Nickname” G
Hoping for a better selection than the one near me in Monterey I ventured in and still couldn’t find my bra sizes in designs I liked. The staff was very friendly but I wasn’t impressed with the product. For instance a big ugly square sleep shirt for $39, and all the cute bathrobes without pockets. The velour bottoms fit badly I didn’t like the elastic at the ankle. One pretty velour strapped mini gown was a pretty pink/ raspberry color but fit way too large. I usually get a medium so that’s what I tried. But the medium in a pretty lavender lace open back color fit too tight so I’d have to lose a few to look good. So inconsistent sizing. Overall the standards are being overlooked probably due to factory staffing and maybe no pockets to save $$. ?
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November 2022 by Latonis Thomas
Too high for Lingerie. Nice set up
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October 2022 by Ji Sun Kim
clean and very organized. staff was super helpful! I really had a good experience here. Thank you!