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November 2023 by Taha Belkhouja
Understanding staff!
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October 2023 by sharon b.
The pharmacy is terrible. Long lines everytime I've been there. They called me 2 weeks later to tell me a prescription was on back order and to visit another pharmacy. They are incompetent.
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July 2023 by PENELOPE S.
Do not go here if you are in a hurry or need help finding stuff If you Hwang a band aid u need to go to the back of the store. This is a common item & should be nearer the front Check out is a nightmare & the clerks should call for help if they need back up
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April 2022 by Jonathan L.
I usually will find myself walking to this location to pick up meds from the pharmacy. The times I drop by vary but usually it may be weekday mornings or weekends. And there is usually no line or there is maybe one person in front. After your turn, The process of picking up meds is relatively fast and easy like "bang bang .. 6-4-3 .. two ... double play"
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April 2022 by Vincent Frias
counterfeit money I seen reminds me of home
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April 2022 by teresa e.
This pharmacy doesn't even answer their phones so I couldn't even start on square one. When I called, I had to go through several prompts. Then my call went to a phone service that routed to pharmacy techs off-site. The tech told me that they can handle the bulk of the calls. For me it was just more wait time for me because I needed to know if a certain vaccine was in stock. Then after wasting my time, the tech routed me to the pharmacy. The phone rang about 40 times and then it disconnected me. There was no attempt to pick up the phone. There was no attempt to ask me to hold. I will not be getting any prescriptions at any Walgreens. My time is valuable. If I could give zero stars, I would.
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July 2021 by B M.
We wanted to try Walgreens in Midtown as an alternative to CVS Town & Country to compare pharmacy prescription services. First day: (1) the person behind the counter could not find a medication we had confirmed was done in advance. In fact, he couldn't answer a darn question. Totally clueless. (2) The pharmacist is a rude, obnoxious woman who says "no" to everything you request. Unlike CVS, by the way, they do not deliver to home unless your insurance pays for it - and she is not willing to check with insurance directly. That's on us. Who the heck gets their medication from this place? They should go out of business. CVS Town & Country is a busy place, difficult to park, long queues, slightly farther distance from our home. But they are so much more professional and competent. Running back to CVS!
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April 2021 by G W.
The worst. Go to CVS. 1) a needed antibiotic prescription was not available six hours after being phoned in because they "forgot to check (physician )voicemail " really? Who else got forgotten? ; (2) came back in two days to pick up the antibiotic prescription plus a painkiller, fresh out of oral surgery with a mouthful of stitches-- after waiting in a slow line they told me they wouldn't be ready for 20 minutes but it turned into over 40 minutes of spitting blood into napkins and hurting like hell and waiting; (3) meanwhile they let two women (apparently people they knew ) go ahead of me, who they helped at great length and expedited their prescriptions; (4) they got my name wrong, but unfortunately I pointed it out and I had to wait another 10 minutes while they re did the prescription. I asked to talk to the manager (i was willing to pay extra for non generic and wanted to request), but not surprisingly the manager (Ellen ) was not there. I waited a half hour for her to call me, because that was what I was told, and when she didn't phone me I wrote this review to b**** about the confusion at this particular location and warn others.
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March 2021 by S. T. W.
Tuesday, February 2, 2021, between 4:00 pm - 4:30 pm shopped at the #6869 Walgreens, 2605 Middlefield Road, Palo Alto, CA 94306 where I received negative customer service. There were seven customers waiting in line to check out with only one cashier on the register. I saw three employees putting merchandise on the store shelf. I waited in line about twenty minutes before checking out my items. When I got to the register, two employees opened two more registers with six new customers waiting in line. I remained at the register for fifteen minutes because the cashier was having problems with processing my card. Then another employee had me wait another five minutes to resolve the issue. "The issue was not resolved". I used the same credit card previously before shopping at Walgreens, no problems! After leaving Walgreens, I went to another store and used the same credit card successfully. My complaint is on several occasions when shopping at this Walgreens some of the employees lack professionalism and customer service skills. The employees I encountered today demonstrated these same negative behaviors. I shop at this Walgreens because the one on University Avenue in Palo Alto, CA is closed.
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December 2020 by M M.
This Walgreens has admitted to be unwilling to follow COVID-19 compliance standards. A complaint has already been filed with the county health department, which pertains to their refusal to uphold and enforce the state mask mandate among other violations. One of their regular employees (a bald man) informed me during checkout today (12/2/2020) that he feels stores like Safeway that feature employees at the entry way enforcing mask compliance are being excessive in their practices, and that this Walgreens location does not enforce the mask mandate. He then discussed regulars who do not wear masks in the store, despite the state mandate and numerous other options the store offers for people who cannot wear masks within the store, like curbside pickup. He continued to also inform me that this business does not maintain disinfection of high contact areas, including the shopping baskets and carts. Instead, they offer a DIY station with wipes that are more often than not completely dry and therefore no longer able to disinfect. As a pharmacy that may very well have patrons with higher risk factors, including immunocompromised people, this is unacceptable and in violation of the current state and county requirements. When I reminded the employee of these facts, he repeatedly told me to, "Just listen". As someone who is higher risk and who has worked in teaching infection control and safety measures in the past, I don't need to "just listen" to someone make excuses for putting the community at risk while also violating these regulations. There are many other places to patronize that offer the same products and services, and unless this business complies with the safety regulations businesses in this county are required to practice, I would strongly encourage people to find somewhere else to spend their money.
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September 2020 by Adrian A.
Go somewhere else. Made an appointment for a flu shot in the evening and when I arrived on time, they said they hadn't prepared and I had to stand around for a half hour to get it. So making the appointment was a waste of time. Go to Safeway instead.
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December 2019 by Lucas S.
Rude managers and employees thoroughly unprepared to deal with simple services. For example, I was charged 90$ for the worst most rushed passport photos of my life after ~45min. Unbelievably bad service through and through!
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October 2019 by Taylor Hall
I had an appointment for a flu shot and when I got to my appointment they said they ran out. I was counting on them being available since I had an appointment.
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July 2019 by M. L.
Horrible pharmacy service. PAMF changed its pharmacy to Walgreens in 2017 for cheap bid. I am sent to this walgreens in midtown because the medicine is out of stock at PAMF. The assistant finished bagging of medicine and threw the bag onto the consultation desk where I was waiting. Her coworker and her boss, the pharmacist, all saw this but said nothing so that it must be normal to them. Does anyone behind the counter know your customers are patients?! Where is the professional manner? Then a young man with first name only on name tag to ask me what I need consulting. I asked "are you certified to do consultation?" He says no, he is an assistant only. I requested to talk to the pharmacist at the end. Be aware: an assistant in pharmacy could have only high school diploma with one year or less training to match name of medicine to prescription and count pills. They are not qualified to do consultation because only pharmacists understand drug interactions. To the young man offered help (Kevin): understand your job role, not to misleading any patients to harm anyone 's health. To the pharmacist: get your two assistants better training before disaster happens. Zero star, go to cvs next door.
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May 2019 by Ryan Tamares
Apple Pay can be used at this Walgreens