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November 2023 by ; 4
Some of the employees are really rude, and there is even one employee (I can’t remember the name, but he joined in 2023) who harasses the customers; seemingly forces them to have an awkward conversation with him, and then if you try to leave, it feels really awkward. I was definitely shaken up after that and felt very uncomfortable around this man. While I was in the store, this exact same employee was seemingly harassing another customer about their presence at the store, as well.
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September 2023 by Pili Masaniai
Being that I'm from out of state, I didn't realize they didn't sell cigarettes. Which is perfectly fine. Policy is policy which I respect.However, this is how my experience went.Me: "Sir, do you sell cigarettes?"Employee: "NO! and I'm glad we don't!" We do have a lot of Covid shots! "Me: "Oh, OK, do you know where I could buy some? BTW, I already got my Covid Booster, thanks."Employee: "No! I know it might be a simple inconvenience to you but, cigarettes are a huge inconvenience to the rest of us!"Me: "Ohhhhhhhh, OK, well you have a good night sir."As I'm walking outEmployee: "That's the problem, all you cigarettes smokers have no consideration for the elderly! "I'm not a scientist, and I don't know how cigarette smokers affect the Covid rates but this person was completely unprofessional and should not work a job that deals with communicating with other people. ??????????
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May 2023 by Marisa B.
This is for the pharmacy staff! They are friendly and they really do their job well, especially under what I can imagine to be a very demanding number of people who they serve, as well as probably very demanding customers in Palo Alto area. They are fast, efficient but they take the time to listen to me when I have any kind of insurance issue etc. Thank you pharmacy staff!!!
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April 2023 by Amitava Sarkar
Worst experience ever in this location! We live 2 min walk from this branch, but it's so awful that we avoid this location and go to another location bit far from our house. They are rude and they lie! They didn't fill our prescriptions properly and we stopped going to their pharmacy. Went for my daughter's passport photo and realized it was a mistake again! I had to visit them three times the guy kept saying they don't stamp back of the photo (which is required). I checked with other branch (where they do stamp) and challenged the guy then only he put the stamp! Total wastage of time!
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March 2023 by S R.
The pharmacy at this store is terrible. They're often late to fill prescriptions and sometime don't even have the medicine. Often, nobody picks up the phone after many minutes of boring music. I've found that I have to make the trip to 1905 El Camino Walgreens which always seems to have the prescribed medicines.
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February 2023 by Caffeine L.
After years of using the Maybell Walgreens pharmacy, we will be switching. The surprising rudeness by both the cashier and pharmacist was too much. My Dr. placed 2 prescriptions at this Walgreens which the cashier initially confirmed and said one was ready and one was still in process. While I waited, Walgreens sent me a text confirming 2 prescriptions. After standing in line again to pick-up the 2 Rxs, the same cashier told me that the Dr. did not order a 2nd Rx. I called the Dr.'s office (now closed) and learned that 2 Rxs had, in fact, been sent to this Walgreens. I asked the Pharmacist to speak to the Dr. The Pharmacist ignored my request for assistance, refusing to even acknowledge that I was standing 3 feet in front of her. Finally, the Pharmacist's curtly replied, "We don't take calls on personal phones." I stood in line a 3rd time within the hour where now the same cashier admitted, "We are working on the 2nd prescription." I asked how long the wait would be and she ignored me until I asked multiple times. I don't know if this is typical of weekend Walgreens service, but patients picking up essential meds are customers too.
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February 2023 by Christopher N.
This Walgreens is expensive if it wasn't in walking distance, I would go to any other location. The pharmacy is always busy and it takes 25 min everytime. I've attempted to pick up from the drive thru and it's even worse. There's no service and you can't even hear them when there is.
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December 2022 by Daniyar Abishev
The oldman on check out is so slow, I understand he is on duty and time works for him but people are busy to waste time in line ??♂️
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December 2022 by Adam N
Walked several blocks in the rain today to return a package after FedEx informed me this is their nearest site and instructed me not to print anything (instead to use their QR code). Upon arrival, Walgreens employee mentioned "those [FedEx codes] don't work here" and refused to print a regular label or help me...steer clear of this Walgreens location, at least for anything shipping related!
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September 2022 by Bharat Kundaje
Any time of the day you call them, you are made to wait on the call for over 30 min. Then they come on the call and hv no straight answers to the prescription. Very frustrating experience. I will never ever buy anything from this pharmacy location.
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September 2022 by Anthony Cesnik
Let me tell you a story... On one beautiful Saturday night, I came upon this Walgreens, and I thought like all Walgreens, it could simply only be satisfactory or not. But to my surprise, I was greeted at the door by the warmest staff lead, and then walked around the store to the lovely voice of Carole King. "Winter spring summer and fall ... I'll be there, yes I will, because you've got a friend." Inexplicably, this Walgreens has great vibes.
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September 2022 by Anthony C.
On one beautiful Saturday night, I came upon this Walgreens, and I thought like all Walgreens, it could simply be satisfactory or not. But to my surprise, I was greeted at the door by the warmest staff lead, and then walked around the store to the lovely voice of Carole King. "Winter spring summer and fall ... I'll be there, yes I will, because you've got a friend." Inexplicably, this Walgreens has great vibes.
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August 2022 by April Alonso
The older pharmacist lady I believe her name is Haejin is so unnecessarily rude . I think she goes out of her way to embarrass people . Especially if you are having a feminine issue . She was not the woman even helping me but she walked over and said extremely loud while a man was next to me THIS IS THE VAGINAL CREAM and then just walked away???? So embarrassing. This wasn't even at the counter where they explain your medication use to you, This was at the counter you pay at . Isn't there a privacy law ? I witness her being extremely rude to elderly people as well. She is not helpful . I witnessed her doing a drive thru transaction raising her voice to the customer telling them the card declined when really it was a chip card and she kept swiping. Ask the other ladies for help they are super kind and helpful !
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July 2022 by Jason Hu
Walgreen’s policy posted online is that they will price match Walgreens.com. Cashier refused to honor this and said I had to order online to get the lower price.
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May 2022 by Kenzie P
The store has a great selection of beauty products and snacks, the employees are all very helpful and have been nice to me every time I've gone. Thank you guys for working during these tough times ?