-
January 2024 by Dara
Stop Using Banks. They are holding all of our money for free. they deserve a rug pull. Let's cash out people. They closed my account for nor apparent reason. I've been a client for the past 10 years with tons of inflow and stopped using the account for 2 months and came back to see it closed without any prior notification.I'd like to see massive bank failures this year 2024
-
January 2024 by Alina B
This review is not about the branches. Is about the ABYSMAL systems in place at Wells Fargo. Most people I have asked have left WF. I should have left this bank years ago!!!
-
September 2023 by Karen Yao
Paul Sun is my banker, who moved to the Palo Alto office after the Mountain View location closed down. I have worked with Paul the past 3 years and I have always found him terrific! Paul is consistently very professional and resourceful and he always considers what's in my best interest and the best interest of my family. He is why I will continue to consider Wells Fargo my primary bank, and why I am loyal to Wells Fargo, even though I have accounts at other banks. Thank you, Paul, for all that you do!
-
August 2023 by PENELOPE S.
What a pity that the iconic Wells Fargo stage Coach brand & frame of reference has been completely eliminated on the Wells Fargo office, in Palo Alto on California Avenue... When you walk in it is bland, sterile white with no character - it looks like a doctors office and in fact my first impression was that it was actually going out of business... Whoever thought this was a great design really needs to rethink it - such a pity for a classic to be ruined
-
March 2023 by Ricky Yn6
A lot scammer come here to drawl cash from other peoples accounts I don’t know why they don’t ask for identification or more information
-
February 2023 by John B.
The guy wanted to say thank you so much! you are doing your job great! you deserve a bonus and a raise. I am glad that I opened a card of your bank! Thank you !!!
-
January 2023 by Gautam B.
Went in today to get help on a transaction. I had an appointment for 10:30am. Because of some challenge, the appointment with the banker got double booked. Cece went out of the way to check on me while I was waiting in the lobby and get me timely support. She made sure all my concerns were addressed. Made my Friday a lot easier. Thank you Cece!
-
August 2022 by Brandon W
Jenny was fantastic to work with. Super knowledgeable and extremely friendly
-
May 2022 by sterling halbert
Can't make change for quarters... normally would never go to a wells fargo.
-
March 2022 by Laura G.
I am a USAA member, not a Wells Fargo account holder. I needed to withdraw cash above the limit allowed at the ATM and Eddie was a huge help. He was patient while I called USAA and was friendly and professional. Thanks Eddie!
-
January 2020 by Greg Johnston
Was greeted by two people as I walked in, had a smooth experience depositing a check
-
December 2019 by Han Wen Kam
Hotel staff called to confirm they do currency exchange. I called again personally to confirm that I do not need to be an account holder. The lady said Yes. I confirmed I'm speaking with a person in this specific Wells Fargo branch. Again, the answer was Yes. I regret not asking for her name as reference.
-
October 2019 by Gauri V.
Note: Someone tried to get this review removed. I was notified. Pretty disgusting that you would try that. I'm here at closing time at the bank. I work nearby and was hoping I could stop by before they close. I rushed to the bank and fortunately got in before the locked the door. I just watched an old man walk towards the bank as fast as he could and get turned away. He got here on time, it just took him more time to walk from the car to the door and they turned him away. Is this what a Wells Fargo means by great customer service? I just watched a Hispanic man around his 20s turn him away right by the door. Would it really have made that big of a difference to take him? I'm disgusted by the lack of humanity I saw here.
-
October 2019 by Aiza G.
I had a weird experience here. While the tellers are busy tending to the people in line, everyone else that works here were just lazying around like waiting for apples to fall down the tree. They can definitely be more useful by tending to customers who are waiting in line and at least ask if theres anything they need help with. Lastly, I dont really appreciate that towards the end you want to snoop on me on what other banks I use other than them. Thats none of your business!
-
February 2019 by Ardan Michael Blum
The branch manager who is called Vicky is AMAZING! So helpful. So friendly and outstanding.
