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January 2023 by Arhana C.
Seroun and the rest of the staff at WB were amazing. Usually salespeople at higher end boutiques can be standoffish, but these girls were kind and warm. They gave great suggestions without being pushy at all. The designer inventory here is much better (and better organized) than next door Neiman's, plus they have amazing sales. We will definitely be coming back!
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December 2022 by YPL Lifestyle
Great customer service
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October 2022 by Thor Productions
I was panicking so I pooed in one of the high-end bags. Turns out it was a lady’s dog purse and she put her dog in it. I’m now facing 2 years no probation.
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April 2022 by Mason M.
A bit questionable service at times. I've shopped at the store in SF and I can't recommend Ms. Louise Chen there highly enough (honestly just go to the SF store for incomparable larger selection and better service- skip this outpost). I had a pair of pants I purchased from the store in SF and needed to get altered. I live in Palo Alto so I took it to this store instead of the SF one. Man who helped me seemed so put out to have to help a client where there wasn't a clear opportunity for a sale to be made. Honestly rude and standoffish and acted like he was doing me a favor for hemming pants that were purchased at full price; not really sure what his problem was. Furthermore, he said it was going to take nearly two weeks to get them hemmed. I was shocked that it would take two weeks to get something most places could do same day or next day... really?? Then the cherry on top is this man never called me to let them know they were ready, I had to call the store myself a couple times and do everything myself, so much for the service they use to pride themselves on. Skip this store, just go to SF or New York.
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August 2021 by Hey
Customer service is 10/10. The lead shoe expert woman was amazing and I really appreciated her help.Thank you!!!!!
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July 2021 by Karen L.
Nonexistent service. My husband and I came in very casually dressed looking to buy a bowtie and some accessories for our wedding. Even though there were associates not assisting anyone, no one bothered to help us or ask how we were doing as we wandered around. We had to find what we were looking for ourselves. I noticed all the Caucasian clients had no trouble getting service or their questions answered (we are Asian). I suspect they are racist and the very least extremely judgmental on appearances. Please don't give them your business unless you have no other option.
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January 2021 by David Holly II
Love Wilkes Bashford
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January 2020 by Jonathan Heiliger
Excellent service and follow-up!
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July 2019 by Cory's House
You need to fire the arrogant British man. He judges people before they walk in when they want to ask for a job
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March 2019 by P Danny
expensive
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June 2018 by Billy B.
Identity Politics right when you walk into the store. If your a well off millionaire come on in and come buy some ugly clothes from China be my guest. I bet every employee could not afford to buy anything at this place. When your stared down in a pair of wranglers and a t shirt you know your not welcome. Another Commiefornia treat!!!!
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April 2018 by Noah A LeFevre
I'm a client of WB and buy clothes, including shirts, made to measure suits and all the other accessories at Wilkes Bashford. Robert Simmons is in-charge of my all my needs and I'm very happy to have him.
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March 2018 by Anna L.
Care 10/10 Attention 10/10 Innovation 10/10 Quality 10/10 Don't come here until you come to realize you have been lost wandering the endless mazes of junk piled shopping malls filled with addiction causing discounts and bad advice. Even if you've had the rare bad luck to get here when nobody opens the door, push or pull that heavy bar until anybody notices you. A few grunts and a little sweat on your brow will get you free champers service lickety split. Take it easy. Sit back. Relax. Let the professionals do their job. I had developed not only a great affection and appreciation for this team of lovely individuals, but also for its discrete clientele. Try not to get too drunk while you study the range of impressive people you might like to be some day ... no matter how far away the timeline ... Don't feel obligated to walk out without at least the smallest purchase. You're free to disappear and get lost again searching to get to China for something similar
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March 2018 by Avery K.
I LOVE the merchandise at WB and always have, particularly after the Mitchell's acquisition. They have a highly curated selection, and I can count on finding stylish pieces that aren't sold anywhere else (helps avoid showing up at an event and finding others in the same outfit!). That said, I had one of the worst shopping experiences I've had earlier this week. Specifically, one of the saleswomen was so close on my heel that I worried she'd catch the back of my shoe, quite literally. Anytime I touched or even looked at a product, she'd push herself in front of me and go into a hyper aggressive sales mode, when all I wanted to do was systematically (and quickly!) go through the merchandise. I had a meeting in a half hour and just didn't need the constant selling. Another salesperson saw me check the price on the sweater and said something nice about it's color and the woman who was on my heels moved even closer, openly glaring at her co-worker. I left the store as fast as I could, not buying anything despite wanting to try on several pieces. The commission hunger was far too palpable. This was the Palo Alto store.
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October 2017 by A C S.
I love these guys. There isn't anything they won't do. Great merchandise, fabulous labels, seamless online and store experience, free tailoring and always an offer of coffee or water. They greet you on arrival and build relationships. Much more personalized service than Neiman. I love both stores for different reasons but wouldn't hesitate to shop here or recommend it. Its a go-to for sure.
