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March 2024 by Samantha Tonkin
Reconsider your options to come here.Your life , in my opinion, is safer elsewhere.Following a series of mishaps , errors , lost results, lack of proper screening, the pain and suffering we endured from this cancer centre was immense. My twin sister, whom I write this post in service of, eventually died a tragic death at age 37.
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July 2023 by Thomas Desfosses
Giving a great hospital a great review is kind of pointless. This is specifically about the quality of treatment I received with my one-week stay in the H wing of the 300 building. Cancer treatment seldom brings smiles to many faces. I do expect to receive the best possible care from the primary care team, that's why I chose them to deal with my cancer. The general quality of care I received from the nursing/RT and housekeeping staff are so far above expectations it's unreal. I never experienced or saw anything but positive, uplifting interactions PERIOD. Even the guys that empty the trash were cordial. With as good as the general care I received was, 5 people went so far over the top, I have to consider them friends I would go out of my way for. Patty, Alex, Pearl, Socrates, and especially Cathy made what should have been a very scary time, as pleasurable as possible, and I will be forever grateful for the treatment I received from them. As a SBO I know what a challenge it is to find good, never mind great help. I hope the administrators at Stanford realize how lucky and fortunate they are to have such great staff members hey can rely on.
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July 2023 by Thomas D.
Giving a great hospital a great review is kind of pointless. This is specifically about the quality of treatment I received with my one-week stay in the H wing of the 300 building. Cancer treatment seldom brings smiles to many faces. I do expect to receive the best possible care from the primary care team, that's why I chose them to deal with my cancer. The general quality of care I received from the nursing/RT and housekeeping staff are so far above expectations it's unreal. I never experienced or saw anything but positive, uplifting interactions PERIOD. Even the guys that empty the trash were cordial. With as good as the general care I received was, 5 people went so far over the top, I have to consider them friends I would go out of my way for. Patty, Alex, Pearl, Socrates, and especially Cathy made what should have been a very scary time, as pleasurable as possible, and I will be forever grateful for their treatment of me.
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July 2023 by Richard R
Your infusion center front desk associates could be more productive and attentive of people. After coming in to check in for chemo and labs. Lab work was completed and my wife and I sat and waited for her 2 pm appointment. Labs were done at 12:40pm. We continued to wait and wait until we noticed 7-10 patients after we first checked in go back before us. At 2:10pm we were then told by the same guy that checked us in initially that you have to check in twice. Here we sit at 2:30pm finally getting started as we have now wasted almost 2 hours of waiting. Seriously what a joke. Your redwood center is way more organized and have had zero issues with them for 3 treatments. Now we switch to this center and first time we have an issue.
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June 2023 by Paola L.
We feel nothing but gratitude to the Stanford Cancer Center Located in Palo Alto. This team of knowledgable and caring human beings and professionals gave my mother a second chance on life! They became our family, our support on daily basis, both clinically and spiritually. Amazing treatment from Dr. Myall , Dr. Chin, Dr. Chan, Jason K and Judy P and their whole team. I call them our Angels on Earth. My review is not based on just one visit, but on 33 daily visits to radiation plus multiple chemotherapy and immunotherapy visits along with doctors appointments. The patient check in at the at the front is always so hassle free, even joyful since they already knew us by name. Thank you so much for your excellent care!
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June 2023 by anna aquino
They will rush your loved one to die. they will keep pushing you to do DNR/DNI every single day even you keep saying no! even the family said no to DNR/DNI they will say that the terminally ill confused patient agreed to it.Every doctor that will enter to your room will ask your family to do DNR/DNI every single day sometimes more than 3x a day!!! Then when you see the palliative doctor be ready because they will start giving meds to kill your loved one!
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January 2023 by Melissa Hayes
Stanford was a breath of fresh air after my very difficult cancer experience at Sutter. Sutter Health specialists misdiagnosed my cancer and then tried to give me the wrong radiation treatment.At Stanford, I was treated like a human being with cancer and not as a cancer attached to a human being. Stanford doctors were nothing but professional, kind, patient, and empathetic. They proposed a conservative treatment plan tailored to my needs, my health goals, and my beliefs. I was 100% in the driver's seat of my care at Stanford as opposed to sitting in silence the backseat at Sutter with no say on the direction of my cancer treatment or decisions.
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November 2022 by Fidel Saavedra Solis
Excellent medical care.
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October 2022 by Kathy M.
Stanford website promotes a second opinion platform and it was nothing short of time -consuming , frustrating (website glitches that their third party partner was aware of ) And all around ineffective . I spent two days and several hours on the phone to Learn the website has glitches they are aware of , etc. and also, I received different information from Stanford each time I called the specific phone numbers given in the website . We are not going to go forward with a second opinion which was going to have to be all online anyhow... seems to be the way of the world these days.... The representatives for both Stanford and their partner , Included Health, were kind and professional but the entire system is inadequate... don't waste your time nor money... until they get their act together .
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October 2022 by Steve Nelson
Treated for kidney cancer by some amazing docs. Also can’t say enough about the nursing staff and the support staff. Absolutely top notch.
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September 2022 by J.P. S.
A very unfortunate experience that Stanford labs produced multiple false-positive tests for cancer. The staff (Sandhya Srinivas) and her gang of residents were eager to discuss options for trial tests (oh, but these were not available). Virtual visits were rushed, and bedside manner appeared to be non-existent (Stanford: we are really, very interested in non-FDA-approved trials; Patient: why won't you seem concerned that I have cancer?). In contrast, when additional tests at another lab showed "negative" results, UCSF was quick to to run lab chemistry tests to confirm their results and rule-out the likelihood of false-negative results. Stanford's lab and management seemed to work overtime to ignore the request to test for the possibility of false-positive results (results were reluctantly confirmed as invalid, after I contacted the CEO of the lab's equipment manufacturer). There are too many other excellent, caring, urologists, oncologists, and hospitals, to bother investing money, time, and worry with the Stanford folks. Stanford did offer referrals to an advisor at the local clinic (a few conversations later, they mentioned theirs was not the right department.). Following this, multiple emails and calls with the Customer Care team that amounted to no help (actually, that is not quite true, they finally referred me to the legal team), since further action would require legal consideration since I asked for reimbursement for the cost of the false-positive lab tests. No results there. Disbelief that the doctors at Stanford would not have thought to confirm the false-positive results. I found plenty of research to confirm this was not uncommon. Sad.
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September 2022 by Cc C.
This review is for pharmacy, there is only 1 person in front of me but it takes more than 45 minutes to get medicine. This is worst pharmacy ever experienced.
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August 2022 by daryl mangrum sr.
FIRST JUST TRANSFERED From dysfunctional incompetent KAISER foundation facilities. You will lose your life and lives has been lost behind their dysfunction. There was unable to help me but yet they did not want to refer me out to a better facility like Stanford. They waited till my insurance actually ran out and drop me when I need it treatments and pharmaceuticals. I’m here at Stanford hoping to only deal with PROFESSIONALS which MAJORITY of the DOCTORS ARE TRAINED HERE !!!!!!!
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July 2022 by Lynn Huidekoper
I had 2 tests: a CT Scan of my brain followed by an MRI w/contrast, also, of my brain. Staff, including receprionist, were pleasant and professional. Gave clear directions. I am so thankful that I have Medicare because Stanford charges are very high. But you are getting top notch professionals. I enjoyed coffee and a scone between the tests at the Zum Cafe.
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February 2022 by Phil T.
Though it took a LONG time to get in to see Dr. Berube, it was an excellent visit. She (and her intern) provided me with quality information, compassionate communication, and attentive care. I was particularly impressed with the labs ability to run coagulation bloodwork while neutralizing anti-coagulation therapy. Stanford pioneered this technology. It's a privilege to have access to the best medical care in the nation.
