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January 2024 by Suzy H.
I was hired as part time in November. Scheduled for 1 day. I keep calling to get scheduled for more work. They said they would schedule me. They never did.Then, in January, they sent me an exit survey stating I had quit. LOLDon't work for this place!!! Waste of time.
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December 2023 by Eilyn Stanton
They had large plastic bags but would only give me small plastic…. They said they could not give me a large plastic bag until they ran out of small bags so I left with the cart full of items, and no bags.
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December 2023 by Aichienichienel
Not a nice place to go. Long lines 2 cashier the manager will make you wait for a long time. Manager stationed 12/20/23 We complained that someone took our cart without even asking or looking. Per manager they are not responsible for stolen items left at the cart. Cart was parked at kids station where the camera is but they did not see who took the cart when they looked at the camera. We even gave the approx. Time. If your bag or purse is in the cart they will be useless on retrieving your item. Imagine that. We know its not her fault but the way it was handled is what we are not happy about. The 10% doesnt even compensate for the time and item you lose. It will be a frustrating place if you lost an item.
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December 2023 by Joseph Irving
Upon walking in, you are made to walk through an area that is made to funnel you in where a security guard stops you before entering with a big sign that says prosecuting people who steal. Very intimidating right off the top I wanted to turn around and walk out. When I left, I was stopped in the same manner. Although there are two doors, they only allow you to come and go from one. I'm pretty positive this is a fire hazard in itself. When I left, I told the security guard this is not only intimidating, but it makes the store look ghetto. His response to me was well you're in a ghetto area. If not because you care management, then do it because of the fire hazard stop making your store feel and look undesirable to shop at.
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December 2023 by Melissa A.
This place is a joke. 35-40 people in line and only 2 cashiers. I have been in line for 45 mins. If you're in a hurry to check out. Don't come here. 2 people in front of me and at least 30 more people behind me. I marked 1 star. But they don't even deserve that.
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November 2023 by Andrew Escobedo
The prices are great but the managers staffing is rude ... When ask why she got only two registers open .. manager will tell you if you don't like it go somewhere else.. 1 hour lines to 2 hours....bad management.
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November 2023 by Gabriella V.
This is probably one of the messiest stores I've ever been to. You can't even walk thru half the aisles. They do have a great selection of things but the mess is overwhelming. On top of that the line to check out is always ridiculously long. I just left and it wrapped around the store and they only had 2 registers open. I feel bad for their employees during the holiday season. Manager needs to do better for the employees and customers.
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November 2023 by Baby GT Calderon
12 registers to serve and only 2 open to serve a line of 60 customers. When today Sunday they should have more employees during the holiday season
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November 2023 by Vanessa Borja
Often I bought in this store because it’s near my work. I don’t do returns but today I went to made a 2 returns (clothes) with the brand tags in perfect conditions but the lady Rosa said that she can’t made the return if I don’t have the price tag. I have the invoice. I have my phone with Burlington and you can see my invoices, it’s my right made returns. You don’t have any paper that said if we don’t have the price tag we can’t return. (11/21/23 at 10:30am)
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October 2023 by Hanie P.
we have to wait a few minmutes before entering in. I just want to buy one pants and I had to wait for 30minutes in the line to pay even though the line wasn't long. Basically they took forever you check out for each person and we have to pay 10cent for a bag like what the fuck the bag should be given for free going with the item you purchase. They just got me mad. Like what the FUCK!!!! do better.
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October 2023 by Darius L.
The Burlington Coat Factory off Van Nuys in Panorama City is a bit of an oddity. Even before you enter the store, they've got this setup where you stand there, presumably for the cameras to capture your face. The security guard on duty is friendly, never rude, but the whole process strikes me as rather peculiar.What's even more unusual is that none of the sliding doors seem to work. You have to go through one sliding door, then make your way over to another one. It's a one-way-in, one-way-out deal. I'm guessing it's all in an effort to deter theft, but it gives off more of a vibe of being short-staffed rather than having too many staff members on hand.To make matters a bit more frustrating, despite having about seven rows of cash registers, I've rarely seen more than three registers open at a time, no matter how many customers are in the store. The checkout line can be incredibly long, perhaps even longer than what you'd see at Walmart.I really do appreciate Burlington Coat Factory for the deals they offer, but visiting this particular location is nothing short of exhausting. And to add to the quirkiness, the last time I went, I wanted to try on a couple of shirts, but there was some storage situation happening in the fitting room, so trying on clothes was a no-go.On the bright side, the employees are friendly and pleasant, but the way the business operates leaves much to be desired.
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September 2023 by JC Cardoza
Fire Hazard. Shoe section has been closed off with no clear exit signs. Management responded to review, and still nothing has been updated.
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September 2023 by Lucero Hernandez
This is the worst store you can go to once you go in they have you waiting in a line for a while and the lady holding you in that line if you ask her why they do this she ignores you and says nothing. And once you are in the store everything is in the the floor you can’t find anything in the right place cause everything is mixed in together. And not to mention the shelves and hooks are empty because everything is on the bottom shelves thrown in a pile. I asked the manager where were the tops and she said well they are all mixed in you have to find it cause I’m not sure. And getting in to the home department you can’t find anything because they have racks of stuff I front of the shelves and if you try to move it they get mad that you aren’t allowed to move it so how do you find what you need never coming back
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September 2023 by Sheila T.
No dressing room. Bought a dress lost the tags but I have the receipt . Waited for 1 hour to return and won't accept my return because I don't have the tags anymore. Manager can simply match it with the same dress that they are selling but still refuse to accept my unused return.
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August 2023 by Brittany
This place is a MESS! Was not expecting this messy and unorganized of a store. Piles of merchandise everywhere.