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April 2022 by Jr William
Yeah good place good phones and cheap Luis had a good experience
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January 2022 by Chelsey N.
I was first squinted with Alfonso over the phone after I called the corporate location in panorama because the employee working at the location thats 2 min from me was worthless. I called over to the corporate office and Alfonso answered the phone. He listened to my situation and had a solution for everything that was going wrong and told me to come in to his branch and he would take care of what I was told was the impossible. Himself and his manager were very kind and helpful, also extremely accommodating. He followed through with what he told me over the phone and made sure I left with what I came for. Thank you for taking customer service literally and taking that extra time to satisfy customers. If you are anywhere near Los Angeles and you need a metro store, it's worth your travels to make it over to the panorama city location corporate office.
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March 2020 by Kevin R.
I give you one star to you guys because you guys not honest with the customer you always try selling more expensive and it tried to sell something the customer don't need it this is not professional I'm try to buy it a new phone I just do a cancellation of 1 and the manager say I cannot selling a person doing cancellation I need to wait 24 hours that's not true I was calling customer service and they already May complain of this location you got got to be honest with a customer especially with the manager stop robery and people money you guys are ready get paid for customer service what I do it just I just go another location the one is on Parthenia Street that's really good location you guys want to buy a phone I recommend in this but this location need to do in something I was really nice to give you one star you guys need to fix this
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February 2020 by MiMi Hernandez
(Translated by Google) I like this store because the employee Alfonso González always looks after us very well, he has a lot of patience and I like it because although he speaks to my son in English but he speaks better in Spanish so that I can better understand he is a very polite and very kind boy I have visited many shops and nobody attends so well how he is busy he waited for me or came back after he recommended they ask what his services
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December 2019 by Georgie Porgie
Very happy with service upgrade I received from young lady, Maria. She was pleasant, efficient and knowledgeable."10 Stars "
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October 2019 by Donna B.
Would rate the Metro PCS powed by T-Mobile as Negative -5! Metro was awesome until T-Mobile pushed into the place & now same Crap service as T-Mobile Always has provided! Went to port our 1 year old (paid in full) phone to another Carrier & suddenly a perfectly working phone is LOCKED, over 2 months later @ Metro\T-Mobile scam company still can't/won't unlock it after multiple calls as well as trips to Corporate store! We went throught the entire unlocking steps more than 6 times just to make sure we followed their company Policy! We will be filing a complaint with the Attorney General as the phone value is $300 & is being held hostage & is well OVER the 300 day active service limit they have on unlocking YOUR phone. Stay away from Metro powered by T-Mobile is my experience. Oh, please don't bother with a reply, We're Sorry as it doesn't fix the issue & it seems lies are the policy now. The last straw was on multiple calls/visits we were told "it would be No Problem to unlock the phone is we brought it Back to Metro PCS powered by T-Moble which is nothing short of Being Forced by them to put your phone back on their plan for 300 days Again before it May but probably WON'T be UNLOCKED! More like MOB tactics & your Not going to get away with it this time!!! SHAMEFUL BUSINESS TACTICS! And when we called them on it, they switched to well.... Maybe there's an issue with your phone that was 100% problem free before you tried to move the service! Shame on you all!!!
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October 2019 by Arielle G.
If I could rate this place less than 1 Star I would. Do not bother coming here. My boyfriend went to upgrade his phone with an old iPhone I had from a different carrier, but was unlocked. All they should have charged him was an activation fee. & instead they ended up locking both phones, the iPhone and his Samsung he already had, and left him with no phone. I had to recall sprint to unlock it for him and this time we decided to cal Metro to activate and it took them 2 minutes for what these idiots in the store took 45 minutes to try and do. & yet they charged my boyfriend but not under activation they gave him an iPhone adapter he did not want and charged him that and said it was the activation fee!? Are you f****** kidding me?? We want our damn money back. Idiots both a white and dark skin guy working today in the afternoon. We will be disconnecting our services with Metro and going to sprint bc of these gentlemen. Thank you and goodbye, your service needs to be fixed!!!
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September 2019 by Vislor T.
I went to this store to buy a phone and while that experience was quick and pleasant, my subsequent return to the store was not pleasant. I returned to the store to talk about setting up a second line because of a promotion they were running that made a certain phone quite affordable. I was met with a worker who claimed they were fresh out of the phone in question but seemed to be lying. It appears he did this because Metro has a complicated set of rules about who can and cannot get a second phone and whether they can get the discounted price. So rather than explain these complicated and tedious rules and disappoint me, the guy just said they didn't have the phone. Later that day I learned from another Metro store that all corporate stores should have plenty of the phone in question. Really the blame lies with Metro itself, but stores should be 100% clear and honest about Metro's tedious rules.
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August 2019 by Perla S.
It is great place to get your errands and payments done. They have an atm outside where you can automatically pay. Sometimes it gets crowded and there is a long wait line. They have great customer service. I have not had any issues here
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July 2019 by sandra morales
Excellent customer service. The guy who works at this location is very knowledgeable about the services provided by metro . He is bilingual friendly and attentive.
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February 2019 by Ros F.
I got two new phones at this location, my first time getting Iphone. Alfonso explain to me the best options for my needs. I am very happy with the custmer service, I will definitely come back in the future. Alfonso is an amazing employee dedicated to customer satisfaction
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December 2018 by Tracy K.
ALFONSO GONZALEZ was amazing and awesome! THE BEST! Helpful kind courteous and knew what he was doing! Stood out far and above all the other technicians I've dealt with that MetroPCS!!! Thank you!!
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October 2018 by Brittany D.
Some workers are very rude, one guy pretty much argued with me about getting the 60 dollar plan with amazon prime on it instead of my choice of the 50 dollar plan, i told him no about 3 times then he proceeded to assume i dont know what it is or have amazon prime even though i have it on fire stick at home . Then he begins to hassle me and heavily pressure me into getting two lines for no reason . What do i need 2 phones and 2 lines for? Im a single college kid what do i need with 2 of the same exact phones for ? i get to the counter and the next guy was pretty nice he asked me did i want some car connector that tells you whats wrong with your car but he wasnt rude and pushy, but the same freaking guy from before starts pressuring me . Im like no... this guy is rude and untrained in professionalism he is not there to help you,he just wants you to buy whatever he can get commision off of.I do understand its their job to convince and sell but being rude and a bully is not going to get you there, you get more bees with honey.My mom is getting a metro phone this week but i have already told her not to go to this location.
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September 2018 by Anthony G.
I had a issue with the corporate store. I have brought serveral phones from this location. Metro does not like repeat business I have had this account for along time Ruben has cross the line of slandering a customer being upset wiggling his muscules of chest. Has threaten to put I was using profanity in the store it's all bout how much money they can get out of you until you know all there corporate couruption of policy made up to their guide lines
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September 2018 by Joon J.
I wish i can say good things about this place but I can't, this metropcs not good it ruined my life I bought a lg phone which i paid 108$ plus insurance and i ask the lady how the insurance works she told me "just bring back the broken phone and we give u another one" so 3 weeks later my phone broke i went back to the store they tell me "we cannot do nothing about it" i told them that is not fair hey people out there don't believe nothing they say they will eat your money scammers piece of s*** hole
