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January 2024 by Elaine Mat3lL
Terrible service, the girls who have no interest in selling, they walk by talking among themselves and do not explain anything just to warm up the stall, one of them even with the pimple mask on her face as if she were at home
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August 2023 by Kenneth Collier
Excellent store so helpful and easy to get service set up my phone for me outstanding service ?
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May 2023 by Fernando C.
chiris endi really a good help definitely coming back nothing short of spectacular thank you guys!!! keep up the good work!!
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May 2023 by PEREZ LILIAN
(Translated by Google) excellent(Original)Exelente
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April 2023 by Trailer Park T.
THE absolute STUPIDEST television commercials in the history of broadcasting! WTF?! How does a company as big as T Mobile have such an abhorrent marketing department that would approve such a d**** lazy, unbelievably, STUPID commercial?!I would never choose them as my cell carrier based on their terrible commercials alone. Just pathetic.
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January 2023 by Maneh G.
They charged me for phone and service and didn't send me a purchase confirmation number and tracking number as well . When I tried to contact with the agents , they hung up phone on me . So, they changed me and didn't send me a phone and sim card . I became sure that they are scammers! Be careful everyone before put your information in this site !!
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December 2022 by Ana Segovia
(Translated by Google) Bad experience with the service there were surprise charges(Original)Mala experiencia con el servicio hubo cobros sorpresa
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December 2022 by CARLOS FRAGOSO
(Translated by Google) Good attention(Original)Buena atención
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September 2022 by Carolina Pineda
(Translated by Google) Bad service(Original)Mal servicio
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April 2022 by George A.
I had a problem with my phone the cellular network was no longer available. I call METROPCS customer service that couldn't help me and asked me to go to the store. When I got to the store they called customer service that couldn't help me in the first place. Of course I got the run around and on one can solve my problem. There were fraudulent charges on my account and all they could tell me is pay the amount. NO IT"S FRAUD...Anyway I would not tell anyone that I like to use metroPCS their security system are so secure even you cannot get into your account...What a bunch of idot's... My suggestion is go else where because of them I might loose my business number of 30+ years...Also waited on the phone over an hour for one for their supervisor to come on the line. No solution in site. OH if you forget your PIN or question it's over. no one can help...REALLY. Hackers can access my account but MetroPCS customer service can't. What a joke.
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January 2022 by Chelsey N.
I was first squinted with Alfonso over the phone after I called the corporate location in panorama because the employee working at the location thats 2 min from me was worthless. I called over to the corporate office and Alfonso answered the phone. He listened to my situation and had a solution for everything that was going wrong and told me to come in to his branch and he would take care of what I was told was the impossible. Himself and his manager were very kind and helpful, also extremely accommodating. He followed through with what he told me over the phone and made sure I left with what I came for. Thank you for taking customer service literally and taking that extra time to satisfy customers. If you are anywhere near Los Angeles and you need a metro store, it's worth your travels to make it over to the panorama city location corporate office.
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November 2021 by Xoxo's Kitchen
(Translated by Google) Great customer service !!!Excellent customer service !!!(Original)Great customer service!!!Exelente servicio al cliente!!!
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October 2021 by Lizbeth Gomez
If I could I would give a negative 2
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October 2021 by Leslie F.
Went in today for an upgrade! There are a ton of reviews on here with one star which I do not seem to fully understand. I walked in atmosphere felt welcoming, and Adriana who helped me with my upgrade was super friendly, willing to help & answer all of my questions! Please go to Adriana if you do not want a one star experience.
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September 2021 by Andy E.
Probably the most useless branch t-mobile has. Staff are rude, very condescending, and they play the music loudly enough to not hear them properly. They never fixed any issue I had with my service and always had to go to other branches to sort stuff out. My last experience was with a staff member who couldn't leave his seat to ask his co-workers with help with my problem, forced me to buy a new sim (that didnt work) and ended up sending me away. The issue was solved in less than 5 mins when i called t-mobile. So it was basically the incompetence of that employee.
