-
March 2024 by Ismael Granados Jr
I don’t get what the complaints are about. Parking is free lol over 40 spots on the first floor alone. All banks have lines during rush hour. I’ve never had any issues.
-
January 2024 by Levon Arushanyan
Love this branch and the people that work there.
-
November 2023 by Serge T
I hate that us bank bought out Unionabank. This bank is trash. Nothing here works. Staff don't know what they're doing. They can't deposit a check without scanning it through a machine. No manual entry possible apparently. Everything here takes 10x longer than Union Bank ever did. If u need a bank. Don't pick this one
-
November 2023 by Van Ayasit
Nice staff but its always crowded and 99 percent of the time its because there's only one teller.
-
August 2023 by Ty Mitchell
They were rude and lazy and did not help my friend with what she needed at all I would not recommend this Branch or this chain at all
-
July 2023 by LJ Foster
Fransica denied me service and was very rude, I have been a member for 4yrs now with no issues.. and the way this person treated me is truly unacceptable and I am now looking for a new bank thank you fransica for acting the way you did
-
June 2023 by A Bedrossian
I was with Union Bank down the street and US Bank bought them and decided to close my branch and keep this terrible location . I am an ATM only customer and this ATM is very unsafe. You have to park in a structure which is around the corner from this machine. Will never return, especially at night. There are usually homeless around this area and others which make you feel self conscious especially withdrawing large sums. I will be closing my account because of this. The old Union Bank had a drive up ATM , a regular ATM and plenty of parking directly next to the bank entrance. Whoever decided to close my branch and keep this one made a big mistake and is clueless n uncaring of the local customers and what we have to deal with in our individual neighborhoods.
-
June 2023 by home bedrossian
I was with Union Bank down the street and US Bank bought them and decided to close my branch and keep this terrible location . I am an ATM only customer and this ATM is very unsafe. You have to park in a structure which is around the corner from this machine. Will never return, especially at night. There are usually homeless around this area and others which make you feel self conscious especially withdrawing large sums. I will be closing my account because of this. The old Union Bank had a drive up ATM , a regular ATM and plenty of parking directly next to the bank entrance. Whoever decided to close my branch and keep this one made a big mistake and is clueless n uncaring of the local customers and what we have to deal with in our individual neighborhoods.
-
June 2023 by Wayne G.
I oversee my mother's financial investments and current standings. Her previous bank was recently bought out by US Bank and now my 88 year old mother feels that she needs to relearn everything. From new accounts all the way down to the new physical location. Although the distance between her old bank and the new is merely a quarter of a block away, just being at a new location can become tricky for her. We came to visit for the very first time. Was greeted by Mari. Mari was very nice and asked about our visit. After mentioning that we were part of the merger she quickly helped out with all of our questions. Mari was awesome in assisting my mother and I. My mother was also gifted a small US Bank swag bag that she enjoyed. There are still more things that need to be done on our end with the migration but for now, I think we are all well taken care of. Parking: private paid lot with ticket validationVERDICT: Rinse and repeat
-
June 2023 by Karine A.
Mari Poghosyan was wonderful in assisting us. She was extremely helpful and provided great guidance.
-
March 2023 by Ane V.
Located on the 1st floor of Valley Gateway Building. I came to inquire regarding line of credit and personal loan. Upon entering, you are greeted by a representative. Asks what you are here for and let you sit while waiting. While waiting, I looked around and noticed that the cubicles are not enclosed. If it is busy, the customer beside you will hear your business. I was helped my Mr. Ivor. Good customer service and pleasant. I was not approved for a line of credit. So I decided to open an account to build a relationship with this bank. Appointment is recommended. Parking is available in a nearby structure. Street parking along Van Nuys Blvd. If you don't mind the walk, park @Panorama Mall.
-
October 2022 by Armen Zenopyan
Worst bank i have ever used in my entire life! Customer service sucks, atms never work normal. And most of all, the manager at this location is very unprofessional! Will never do business with them again.
-
April 2022 by Geoohh B.
Wow where do I start so this bank is so fast to take your koney but when i ask to cash a check they told me they will put a order and today is Saturday 23rd of April. Told me it will be ready by Friday
-
April 2022 by Mario Mejorado
Loved the customer service the moment I entered. Mari and Gigi were very polite and knowledgeable. My experience was met as a customer and I would bank in this branch in particular for their accommodation and excellent customer service.
-
March 2022 by Claire L
LIFE SAVER! I needed to get change and make a wire transfer. I went to Bank of America and the branch was closed even though the website states that they are open so I decide to go to Chase and surprise, you can’t change if you aren’t a customer; questionable since I’ve been able to get change multiple times before. So I go to this bank though honestly I didn’t think anything good was going to come of the trip but I literally made a decision to open an account with then after my transaction. No ridiculously long lines like at the BoA branch, I got my change and although I didn’t make a transfer since I had no account with them I asked if the tellers can make wire transfers and again unlike the BoA branch they can. Honestly, best service ever
