Wow Beauty Supply is a huge store with some of everything when it comes to beauty, including hair in every color, crochet braiding, and wigs. Customers report feeling like a kid in a candy store due to the extensive selection. The hair is available at a good price, with occasional discounts. The staff receives mixed feedback. Many employees are described as super friendly, patient, knowledgeable, professional, and helpful. They know the store and products well, offer great recommendations, and provide a great and easy shopping experience without getting upset, even when customers do not make a purchase. Their spirit is noted as good. However, the owner is sometimes perceived as a little rude and is often on the phone, though may acknowledge customers with a smile and a nod. A checkout experience was noted where a discount point system was not proactively offered, leading to some frustration. Customers advise taking pictures of prices to keep track. While one location is noted as being closer for some, the overall experience depends on interaction. The store has a wide inventory, though specific items may occasionally be out of stock. Customer service reactions may vary, with the suggestion that attitude can influence the response received. Despite some criticisms, many customers indicate they will visit again and recommend the store.
5 for customer service but 1 star for not showing pricing on hair. A sign by hair would be helpful. Customer should know the price they are paying for. When asked about it they said it was store policy. The employees were nice and helpful but pricing not displayed not acceptable. Consumer beware.
June 2026
Amazing selection of products. You have to go through the entire store at least once. Great price for the quality also.
April 2026
I was there on Saturday Denise helped me and she was AMAZING!!! She was very friendly, helpful and positive I will definitely be back!!!
