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May 2023 by Andrea Vitale
I try to avoid this branch because every encounter with Jaklin has been terrible. She has absolutely no customer service skills whatsoever. She’s rude and disrespectful and the fact that she’s still working at this bank makes me not want to do business with them.
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May 2023 by tabbitha gardner
Love the staff there, always very friendly, they know everyone by first name, very clean bank too.
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May 2023 by tabbi gardner
Love the staff there, always very friendly, they know everyone by first name, very clean bank too.
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April 2023 by Frank “THE TANK” Furtter
Love the staff there, always very friendly, they know everyone by first name, very clean bank too.
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November 2022 by Bryan A. Ruff
Friendly full-service banking experience.
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September 2022 by Levi Magneson
Made an appointment for a check endorsement, oh wait they have to mail it out, so in stead of wasting my time why not just tell me that. This is why I quit using Wells Fargo years ago, I wouldn't use them now but they bought my loan from bobcat.
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February 2022 by Dana Sutton
Nice friendly bank
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November 2018 by Debbie Waterman
Awesome customer service. Helpful in every way.
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November 2017 by cole Ferris
This place is absolutely garbage, spent an hour and 20 minutes trying to open up a checking account because I just got out of the marine corps and need a bank in town. Well apparently they just updated their system and didn't train their employees how to use it. The lady had no clue how to set up a bank account for my wife and I and wasted our time. Still don't have debit cards for the account because the lady told us we needed to come back later so she could help someone else instead. Absolutely unacceptable.
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May 2016 by Joel Wylder
Wells Fargo is our mortgage holder. My wife went to the Paradise branch to cash a property loss check that was made out to her and Wells Fargo. It took two trips to get them to stamp/sign off on the check so she could take it to her bank to deposit. Her bank, after checking with their corporate office, said the stamp that was used was not the correct stamp and the signature of the banker was illegible and sent her back to Wells Fargo. She was then treated incredibly rudely by who I think was Wells Fargo bank manager. She informed my wife that that is the only stamp they use - period. To note, they had a drawer full of various stamps so it took a while to find the stamp that was eventually used. An associate then collected several stamps that were in the drawer and dumped them in the trash. My wife was then sent back to her bank which called Wells Fargo to try and straighten this out. Her bank manager's ultimate advice after being unable to resolve this matter with Wells Fargo was try to take the check to a branch in Chico, a nearby city, to see if they could use the appropriate stamp. A total of five trips between the two banks and still we cannot cash this check. How ridiculous to have to travel to a different city to try and get the proper endorsement. We were considering changing banks to Wells Fargo since they are our mortgage holder, however, than will NOT be happening. I think Wells Fargo definitely needs to work on their customer service. If they treat potential clients in this fashion I can't imagine they will be getting many more accounts.
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April 2016 by john smith
don't do it they are one of the worst financial institutions for charging you out the a***
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February 2015 by Tammy Jaynes
Botched appraisals, the run around, just a very unpleasant experience. We were trying to obtain a refinance on our business property. All was fine until the appraisal. We paid 1000$ to have it appraised. When the appraisal came in, it was extremely low. We also had a fair market evaluation done on the property several months prior. There was over a 200,000$ difference between the two. They agreed it seemed odd so they ordered a second appraisal that came back slightly higher but still way off. We asked the bank to let us see the appraisal and they refused and wanted to know what company they dealt with. We wanted to see which comparables they used. They refused to allow us to see any of the appraisals. Appraisals on OUR property that WE paid 1000$ to have done. Aside from that they tried to revise the loan terms, asking us to attach our house and take up the remaining balance (due to the low appraisal) as a second. When we said no they then asked us to do a unsecured loan,(thus tanking our excellent credit) for the difference. Do Not business with them unless you like shady deals and very unprofessional services. They deal with very bad appraisal companies and will not disclose any information about who they deal with or where they get their information.
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April 2014 by Joseph Hlebica
Teller Jesse was extremely sociable, complimentary, and very eager to please. I can honestly say I have never had a more enjoyable experience meeting and conversing with a bank teller! Wells Fargo has a very talented and ambitious employee in Jesse, and should be proud of her service. She is definitely going places! Sincerely, Joseph W. Hlebica, MS/L.Ac WellnessOne of Redding
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February 2014 by Yesenia U.
When it comes to banking I'm usually the type of person who usually uses the ATM, however I can say that this Wells Fargo has the best customer service out of any other banks I've ever visited. The tellers, bankers and the managers (especially Vickie) are great, you can tell that they honestly value their customers. Over all it's a great bank! Awesome customer service :) and it's open Mon-Sat until 6pm! ;D
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November 2013 by Ariel J.
I do not recommend Wells Fargo at all. Not just here in Paradise, but anywhere. They drove me crazy in Chico with their in-your-face-and-overly-polite-corporate attitude, it made me never want to walk in their branch! I have also heard horror stories from friends of mine who have had their bank accounts wiped clean from fraud and Wells Fargo did nothing about it. But my review today is based on experience I had in the Paradise branch. I only go here to help my client with her bank account. (I am a caregiver, a house manager for people with disabilities.) I have been coming in here for the past 12 months getting money from her account so we can buy her groceries and other personal needs. A banker named Brian (who is the only joy coming into this branch, he is wonderful) helped me set up an online account for my client so I can keep tabs on her funds from her computer rather than having to come in and check on it so often. I have come in with my client with her checkbook to take cash out of her account hundreds of times without a problem. However, more often than I would like, we have a issue. Wells Fargo has charged my client numerous times for having insufficient funds when it was a positive balance within 24 hours, and they have only wanted to reverse the charge once. I have also come in a handful of times and had the (not-so) pleasure of speaking with Vicky, a customer service manager at the branch. It seems as though every time she sees me she wants to prevent me from taking money out of my clients account, even though my client is with me, she is signing for herself, we have her account number and a copy of her ID card (and a copy of everything else for that matter, i.e. social security card, regional center card, insurance cards, you name it) but it's just not good enough for Vicky. She claims that we need her original ID card (which, like I stated before, we usually never have a problem with the copy or even just having her checkbook, because her original ID card is locked safely in the office of the supported living agency) and that "I could be just anybody". She's seen me in there dozens of times, playing d*** like she has never seen me! Isn't customer service supposed to be about building rapport with the people you see on a regular basis? Apparently not according to Vicky. All I really could do is have my client write me a personal check and I could go cash it as my own, (also having access to her online account, I could transfer funds into my own account...there are many ways I could get money from her account without having to go inside and deal with waiting in line and needing ID cards and whatnot) BUT, I would rather go into the branch and show I am taking money out with all the right documents. Apparently taking the time to do the right thing is just too much for Vicky, because she wants to stop me at all costs! Like I seriously fail to see what she is gaining from all of this. She asked me what supported living agency my client is with, I told her the name, she said she had never heard of it. I told her the agency was literally next door to the branch. "That doesn't matter to me," she says, "I'm not just gonna walk over there..." Well, no one asked you to. However, I do expect a company that claims to be involved in its community to act like it really IS involved. Vicky telling me she doesn't know the agency that is simply a hop, skip, and a jump away from her and refuses to even make an attempt to do so makes Wells Fargo look pretty bad in that department. I finally threw my hands in the air and said, "You know I have had more problems here I am about to switch (clients name)'s bank!" Rather than the usual expected rebuttals and pleads to not switch banks you would hear from a bank employee, she said, "Yeah, I think you should." She explained that I need to find a bank that is more familiar with the supported living agency my client is with. The nerve. I left completely
