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January 2024 by Emre E.
I just left the Home Depot. I was there to exchange my beloved Husky tools that broke on me. At the customer service desk, I got a little bit of hard time about the receipt for a lifetime warrantied tool however this worker Dave showed up and save the day with the even exchange. I was told to go to isle 21 to grab my tool and go back to the customer service desk. After several walk between the isles I decided to ask for help from the workers around but I was told it was out of stock without even them even looking. When I gave up and walking to exit, I seen this dude Dave and told him what happened. He decided to check the isles and found the item that I was eagerly want to exchange. BE LIKE DAVE.
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January 2024 by John R.
One star all around. I came here on Friday for a tool cabinet and waited 20 min for someone to come help me. Once they did they said they might have one on a pallet but if so the builder isn't there and not sure when they could have it, if they do have one. Recommended I go to another Home Depot and then went on to another customer. Terrible service and won't shop here again.
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December 2023 by Vee R.
The worst service EVER!!! Went to get a xmas tree this evening and spent 40 min searching for the perfect tree. NO ONE WAS even THERE CUSTOMERS OR EMPLOYEES. waited for someone to help so I can pay, finally found two guys probably smoking weed. They gave me the ticket and asked for name then we went inside to pay. Went back to claim the tree and they "Lost" it. I was pist.. the lot was empty.. how can they lose the tree???? They were saying it was our fault and cussing at us.. WTF? Really HD?? U let ur POS employees talk to customers like that. All the manager did was return my $.. What about the time and frustration??? I'll be taking my business elsewhere!!!!!
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December 2023 by Deric C.
Violates CA law. Has items priced lower than what they actually charge. Blames corporate that they cannot fix their mistake to honor price.
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October 2023 by Fred S.
Purchased a Husky rolling tool cabinet today. These are hard to find right now as the Christmas trees and decorations are taking up their usual space in store. I located the cabinet in Paramount, drove over and talked to Cecilia in Customer Service. She promptly found the cabinet in the garden area and got a driver to get it off the rack. I thought this whole process would take several hours. I was in and out in less than 20 minutes. CECILIA is AMAZING....Thank you sooooo much!!
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October 2023 by Josue C.
Today I visit the home depot to buy new work gloves. The customer service was horrible. They miss price the gloves on their stands. When I ask for price check the self check out person made me walk back to get the price with a pic. Agyer I walked back and forth she stated the price was wrong ( which was their mistake) she did not match the price and after she ask ME to go back and get the price. Horrible customer service.
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October 2023 by Mike D.
I'm not sure what's going on but i could not find a shopping cart, no carts in the cart slots in front of the store so walk in hoping to find a cart but no luck so I exited the store and almost walked the whole entire parking lot until I found one 9:45am 10/17/23
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October 2023 by Erika M.
Rude customer service. They were too busy to open the electrical wire crate at 8:45pm and they were rude about it.
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September 2023 by Jose Gallardo
Good service
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September 2023 by Alan M.
Went in today to grab some mesh wire, I found LALO in the lumber department and I asked him for help he came over and took the time to look for the item I needed but didn't have the length I needed so he got 2 rolls to combine the length I needed and price matched it for me. Went above and beyond and answered all my questions about the project I wanted to do. Thank you LALO. Best customer service ever!!!
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August 2023 by Nelly R.
Curbside pickup here is the worse!!!!. Won't be placing curbside here ever again. We waiting for 10 minutes . decided to call after waiting 10 minutes. Bill said they'd will be coming soon with our order . But they never came out. I'm very disappointed. Waited another 10 minutes outside. And no order.
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July 2023 by Ashley P.
Definitely don't come here if you need any assistance. No employees to assist or help and they take forever to call someone over if you DO need help.
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May 2023 by Freddie A.
A supervisor (named Cynthia) tricked us into applying for a credit card by making false promises about being able to hold items for purchase until the next day. Once she left, another supervisor named Jacqueline (with a capital B*tch) was extremely rude in telling us we couldn't hold items until the next day. The customer service with her was non-existent. I'd rather go somewhere else than to ever come back to this store because of "Supervisor" Jacqueline. Home Depot needs to pick it up with some of these employees
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May 2023 by Cristal R.
I had went with my father, and he needed help and asked a lady if he could help and she was very rude saying I don't speak any Spanish and didn't even try to help him why have somebody working there if they don't know anything
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April 2023 by Hugo R.
The service in this store is excellent, place my order at work before living home, 10 min after received an email saying my order was ready for pick up, when I get to curbside I enter my spot number and few minutes later the product was in my hands, 45 min full process very good service on this store, specialty on curbside department