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March 2024 by Victoria Dizon
If there was an option not to give a star, I would give zero to this god-forsaken place. Last Wednesday, 02/28/24, I spoke to the manager Tony and asked if he can waive 3 months of my monthly membership since I haven't been to the gym during those months. My grandma had been horribly ill at Cedar Sinai and has been recently placed in a hospice facility and I was one of her primary caregivers. I am too stressed out and emotionally drained that I forgot to freeze my gym membership. He told me he can't waive the fees but can give me credit for the month of March as long as I settle my balance. I told him I can't afford it right now. When I was about to hang up the call, he asked me if I want to freeze my membership for the meantime, I told him I need to figure things out but will call back. Fast forward to today 03/04/24, I spoke to another manager Charlotte who said that in order for her to freeze my membership I have to pay my outstanding balance. I told her what Tony told me but she claimed that's not what Tony said. When I asked if she can reconsider since I have been a member since 2019, she said she's "sorry" but I should have known to freeze my membership if I can't afford to rack up unpaid fees. Yeah like I could have foreseen that my grandma is gonna be really sick and taken to hospice to spend the rest of her dying days. I've been through a revolving door of team members from this branch but I've never been treated this badly until now. Good riddance to this place and its unempathetic management!
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February 2024 by rick paganini
Besides being UNDERGROUND in earthquake country, it's a decent gym.
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February 2024 by Shadi Dimes
Outdated, no parking, no staff, filthy.
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February 2024 by Ellie Jay
Been going here for about 3 years. For the most part the general parts are clean. It’s an older gym and not really updated. But today…. I went to get in the hot tub and it’s gotten so bad. The cleanliness was awful. Look and the slush on the floor and build up in the hot tub. I also told the staff. I hope it gets a good deep clean soon. It has gone down hill and I hope it gets better
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February 2024 by DAL Iah
They should clean their machines more often!I like the personnel, very friendly and nice with the willingness to help in what's in their reach.I enjoy my cardio sessions here when I can't hike!?Overall, better than Monterrey Parks 24hr Gym; where 40% of machines are broken, filthy and pool room smells too much like chlorine...I think its unhealthy!
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February 2024 by Guadalupe Anguiano
Wow. So I have previously been to this gym not anymore. They make it difficult to talk to a manager to cancel my membership. I haven’t even used the gym in months. It’s appalling how long they take to process cancellations. I never want to come here I’m only coming back to officially cancel it so I can be free from the membership once and for all.
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February 2024 by Jesse Marciniak
Good staff, good equipment, but one draw back, the free weight room smells really really bad, like rotten eggs. Phew!!!
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January 2024 by Mehdi Langlois
There is all the equipment required to perform.Olympic lifting platforms, swimming pool. And the staff is very nice.
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January 2024 by Chris Garcia
For a gym called 24 hours fitness, the fact that they close early is beyond ridiculous. Understandable that this was due to Covid but you think they would have gone back to 24hrs by now.
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January 2024 by Kaya M Landingin
I began to go to this location in December 2022 in a different location. I decided to check it out of this location and it is peaceful each week until 2023. However, crazy thing came which was I got a 25 year old female latina stalker and she is also 24HR Fitness member too.she was tracking me online, stalking me online and stalk me whaever location that I go even I'm in different gym. I decide to stop coming to this location due to having a this situation and go back to other gym but it does not change. I have to wait until she stop harassing me. 24hr fitness Pasadena is good gym for me than other 24 hr fitness location. it's more cleaner. The treadmill is fine and I can charge my phone. In case that I have a low battery. friendly staff. 2024, it's time
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December 2023 by Icilda Murray
My experience at this particular location was very pleasant. I was greeted by the general manager at the front desk upon entering inside the gym. What I liked most about this location was in wasn’t overly crowded so I was able to get in a great workout. Parking is a little challenging , however it was worth it. Mr. Vargas showed me around and was very respectful. The customer service alone will get me to come back soon !!
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December 2023 by Lalana Enriquez
I love the way this location was designed. The locker room, the toilet stalls, and the showers. I just wish they would replace the showers heads. Most of them are so clogged with hard water calcium buildup that there's practically no water pressure
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October 2023 by Shahana khan
Love the steam and sauna . The pool is really good too . The machines are pretty old and the interior is not too good .
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August 2023 by Adonay Hernandez
It's just getting worse and worse. I've given it 3 years and with many other much better options I'm not renewing my yearly membership. The sauna is literally dripping black like tar, the showers are still dirty, equipment is falling apart. Just sad, Pasadena is a great city, vote with your wallet and put this location out of business. They don't seem to be taking our suggestions seriously. You can even get a cheaper monthly subscription at LA fitness on lake thru your health provider. The Burbank location is pretty nice but a 20 minute drive.
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July 2023 by Dhruva Mikkelsen
Loads of equipment. Plenty of space. Popped in for the day and had a great workout. I liked the large multi-floored workout spaces. There was easy access to sprays to clean the equipment. Would be great if a day pass was cheaper and compared to a $120 massage.. $20 is a W!Improvement point: better introductory info about the gym at the front desk - “this floor has______ equipment, that floor has ______, mens locker room is down over there.. if there’s anything else I can help you with just let me know”
