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March 2024 by Adrienne D.
This review is for agent Mark Young and Insurance Business Manager, Conley Jones. Agent Mark Young called me in January 2024 to let me know my renters policy was cancelled in December 2023 because my husband was not listed on the policy, like our auto insurance. - To my knowledge, Mark was aware my husband was NOT on the policy or ineligible, which is the reason for the cancellation. - I was forthright with Mark and told him my husband is ineligible for an AAA renters policy because he opened a claim in the last 5 years with another insurer. - Mark suggested signing me up for a new policy and declaring my status as "single," which he stated "shouldn't be a problem." I immediately email his manager, Conley Jones, because it seemed suspicious, like Mark deliberately signed me into a new policy for commission knowing my account could get flagged. Mark originally called me to inform me of my previously cancelled policy and why, so it wasn't as if he didn't know what could happen next. Conley emails me back to say Mark was talked to and that they'd look into it. Notice of cancellation was received less than a month after signing a new policy because of "insufficient information." I called customer service and they found that it was cancelled because Mark changed my status to single, while my husband was "married," on our auto policy. Mark's manager Conley did not respond with additional information via email. I have called their work phone numbers everyday since receiving the notice but no answer each time, so I finally left a voicemail today. I believe I have had my renters policy removed and and new one written 3 times in total, twice for auto, due to the egregious cold-calling nature of agents desperate to sign me into a new policy without knowing their company's own criteria for eligibility and underwriting. I switched to AAA around September/October 2023, so not even 6 months and all this has happened. The benefits don't outweigh the inability to protect one's coverage.
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December 2023 by Linda L.
Unfortunately, there is no zero star but that would have been a more accurate rating. I signed up for roadside assistance on Nov. 7 for the first time. It is now Dec. 1 and still no membership card. I have no idea where it's coming from but living 4 miles from the Pasadena office it could have crawled to me by now. Worse yet, I've called 3 times and was told it takes 7 to 10 business days. It's now been 18! Honestly, these people are asleep on the job. All I get is lip service. Two days ago I received several useless forms and no card was included. I placed my 4th call and wasn't given a timeline as to when my needs would be met. No one can commit, no one takes responsibility. Does anyone pay attention to what they are doing? Or do they perform their tasks (which are part of their job and WHY they are paid a salary) while watching movies on their phone? The worst customer service I've ever encountered and all this from a national organization.
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November 2023 by E
Danielle ☆☆☆☆
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October 2023 by Sarah B.
I will ALWAYS go to AAA when I'm selling a car moving forward. No fuss, and best of all, I have zero worries of the transfer of ownership being completed. Plus they reminded me to do the "Release of ownership" online. Truly, a great experience!
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August 2023 by Martha Banuelos
They are very nice employees
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August 2023 by Vicki C.
AAA can help with a car sale if you ever sell on your own. If you are the buyer all you need is the title of the car and a smog check notice within 90 days of purchase. You'll also pay a transfer fee and sales tax if applicable. They'll handle all the paperwork which is nice because doing it online can have a bunch of snags and it was hard to even tell if we had made any progress.
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May 2023 by Heather Key
I love the Pasadena office it's easy to get to always has parking and if you can go on a week day it is easier to get there.
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March 2023 by Jennifer Liou
I haven't been to a AAA office in quite some time, but went today for an international driving permit. They were extremely busy, perhaps because the Alhambra office had technical issues and redirected me and other customers to other locations. All the staff were so friendly, knowledgeable and efficient. I was really impressed!
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March 2023 by Chelsea Ward
I was in and out with exactly what I needed in hand in under an hour! I needed an International Driver's Permit and the photos to go along with it. Maraya was so kind, knowledgeable and helpful and get everything sorted out very quickly. Thank you!
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March 2023 by Martha W.
If you don't have AAA insurance, you're playing Russian roulette it's not just about having your car towed. It's about all the services they provide travel notary maps. Everything you could possibly imagine for the traveler that and they're very very helpful. You can even pay for your auto registration.
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November 2022 by L HR
I have been with AAA for 30 years. Service, reliability & prices are best in business, for auto insurance, club membership, as well as home owners insurance.
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November 2022 by Louis Johnston
The AAA in Pasadena has always been pleasant and helpful
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November 2022 by Joshua Scott
Outstanding service and low wait times. Mark went above and beyond to help me register my boat.
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October 2022 by Lori O.
Wonderful experience! Excellent, efficient, friendly and professional customer service! Thank you AAA for making it easy
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June 2022 by Micah Dorsey
Mark was an excellent associate, he was polite, fast and very knowledgeable.
