October 2021 by Ryan C.
Possibly 1 star. Anderson Tech came to our office to fix a laser printer that was creating black streaks along the side of our statements due to the drum. The tech worked for about 30 minutes and said that he fixed it. This service call fee was $165.00; a reasonable fee. The black streaks continued and got progressively worse over the next month. We called Anderson again and the same tech came out and did the same thing. It is still not properly fixed and they charged another $165.00. The first charge I understand; however, when the repair does not work, I don't think we should be charged in full again. Anderson refused to modify the charge.
