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July 2023 by Judy Berry
I love Ann Taylor on Lake Ave. The store is beautiful and the people working there are always so friendly and helpful. It is a place that brings me joy, and I feel at home there.
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June 2023 by Kathy Haug
The staff was personable and welcoming, with lots of knowledge regarding their clothing line.
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May 2023 by Norma P.
The worse customer service I have ever experienced. The salespeople are very unfriendly.
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January 2023 by Squishy H
It's okay. Limited in their fashion styles. More like a boutique than the actual big ann taylor factory stores.
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December 2022 by Jennifer d.
I love Ann Taylor and I usually shop online but the few times that I needed to visit the actual store, the people at the register are not very friendly. They've treated me as if it's such a bother processing a return. Mind you,I had everything with me. Receipts, item with tags intact. She was so rude! I've gone here twice during the last 2 weeks and both times (2 different Sales associate) they were not friendly. No wonder the store is never busy!!
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November 2022 by Annie H.
I rushed into Ann Taylor looking for a very specific outfit for an occasion, that was about two hours away. Olivia helped me and was focused and clear with guiding me through. What would be the best for my event. Thanks to Olivia I now have beautiful outfits that will last me many more events to come. Thank you, Olivia!
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August 2022 by Bita Yazdianpour
The best Ann Taylor I've been too. Large two-story store, great service and selection of items. Good quality clothes. Free parking in the back off of Hudson Ave.
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July 2022 by Mei Chi Siu
Poor customer service (incompetent "business associates ") working there. Over the phone I canceled an order in the morning, person says she'll take care of it. I asked for an email confirmation, none came. 5-6 hours later, I got an email stating that this order was picked it up by me when I was physically working 50 miles away the entire day! In order to get my order canceled/refunded, I had to drive to that store and hand them my AT card to get my refund. Upon arrival, the guy who helped did No apologize for THEIR mess up. No sincerity whatsoever. Not going back. This USED to my favorite AT store; well NO MORE.
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April 2022 by Bita
The best Ann Taylor I've been too. Large two-story store, great service and selection of items. Good quality clothes. Free parking in the back off of Hudson Ave.
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January 2022 by Virgi Mateo
Nice place for women's clothing. Clothes are well made. Lots of styles.
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December 2021 by Bertha J.
This has been my go to store for decades. Beautiful clothes, great service. And then something happened....not only did the quality of clothes change, but the salespeople have mean girl attitudes. I mean, really bad. There were a couple of nice ladies, but they don't seem to be there. I will drive hours to go wherever I need to go just to avoid this place. Sorry Ann Taylor, very disappointed.
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November 2021 by Claire W.
It is no wonder there are barely any Ann Taylor stores left. I purchased $300+ of clothes online via PayPal and tried to return some items in store today. Because there are only a few stores in LA area, I had to waste 45 minutes driving to this store on a weekend. Because I used PayPal, the store would not let me return them because their system had not "updated yet." I paid for these items over a week ago. Ann Taylor's technology is apparently as dated as its styles. Won't be shopping with this merchant again.
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August 2021 by BetterBeauty Bargains
Good selection
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July 2021 by E. F.
The customer service here is terrible. I had some online returns and the sales associate (#392097) was snooty and annoyed at me. She treated me like I was a nuisance. The last time I checked, I wasn't on Rodeo Drive.
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April 2021 by Sandra Lizama
I love this cloth?
