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December 2025 by Pao-Yang Chen
one of the worst experiences
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November 2025 by louis li
cannot trade in my phone directly only told me because I was online order and did not add trade in option online? I check everywhere online . The clerks seems only do not want to help .
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November 2025 by C “CP” P
Cant check in early only 10 min before the appointment. But if you do walk in would be 20 min wait! Make no sense. Apple Cs got worst
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November 2025 by Roxana Kharaud
I was assisted by a fantastic lad upon entering the store. I explained my situation and he literally gave me a breakdown of all of my MacBook options along with his suggestions and the reasons why he felt they would be a good fit for my needs. This experience was a HUGE level up from my experience at the Grove. I know Eddie doesn’t get commission for selling me the MacBook I decided to purchase but seriously, if you’re not a techy like me and need help in choosing the best Apple product for you, request Eddie. He has a beautiful vibe and is über knowledgeable about the products and the best way to make your purchase go a long way. Kudos to you brother!
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November 2025 by Maggie Y.
Do not come to this store if you need to fix your iPhone. I had an appointment booked and the staff told me they have no capacity to fix it at the moment. They told me to come back the next day and guaranteed I can skip directly to the first in line if I come in the next day. I came in the next day, and they told me the same thing again, that they have no capacity. The customer service at this store is a joke. Will not be coming back to this store again.
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October 2025 by Meraj MOHAMMED
Fantastic team to support at Apple Store!
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October 2025 by akaki gogsadze
No phone in shop ((
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October 2025 by Wafaa Alrashid
We came in to pick up a phone we bought online today, and accidentally thought it was today. We walked in and asked if we could pick it up today, and the guy wanted us to cancel our order and place an order with him. I find it unacceptable that his commission took precedence over service.
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October 2025 by 杨兴垚
I don't know why, no one paid attention to the machine. Obviously, a group of clerks gathered together to chat. Even if you find them and make it clear that you want to pay for the purchase, no one will pay attention to you.
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October 2025 by Steve Higginbotham
One of the best Apple stores.
Employees, here are very knowledgeable and helpful. Great place to buy a phone, iPad or computer as well as any Apple product.
They even offer classes on their products throughout the day, every day.
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October 2025 by Amin Makhdoom
For apple lovers
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October 2025 by sergio celis
The honest truth the rep that help me was just looking for excuses to not fix my phone ! I drove to Victoria Gardens Apple Store and in less than an hour got my phone fix with zero excuses. Your pasadena store did not impress me with the poor service I received at the end .
Sent from my iPhone
The rep had the part in his hand and refused to fix my phone !!
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October 2025 by Cristian Ponse
Shoutout to Jacob for his help!
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October 2025 by Rishabh Shukla
Worst experience ever of a computer shop. They book you for an appointment and then show up an hour late.
Why should I bother with people who don’t respect my time.
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October 2025 by sam chen
IOS 26 sucks
