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March 2024 by Ross Kugman
Came in for an emergency pair of pants. Angelica was so accommodating and warm! Got me exactly what I needed and got me out. Thank you!
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December 2023 by Austin Sims
Unwelcoming atmosphere, obnoxious high pressure credit card pitch, unlawfully locked exit doors.
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December 2023 by Mar Lau
easy return. Good sales now. Lots of in-store help.note, prices can be expensive even on sale.
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December 2023 by Mark Dawson
I've been a loyal customer of Banana Republic for decades and of the store in Pasadena for years. I now live in San Diego but was in Pasadena recently. Ventured into BR and was the sole customer browsing that first space you enter. Meanwhile, not one not two but three staff were in the same space, talking with each other. Not one bothered to say 'welcome' or 'are you looking for anything in particular'. They could not be bothered; apparently their adolescent banter was more important than customer service. Alas, one of the few times I've exited that store empty-handed. If I could select a negative star, I would, maybe two.
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October 2023 by Jerry Wang
Angelica went above and beyond to provide excellent customer service. Truly appreciate it
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October 2023 by Nadine Zanotti
When to the Banana Republic in Pasadena and they were awesome! They took very good care of us and I appreciate it!!
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October 2023 by Ermuunzaya
Very friendly staff. They steamed my dress ☺️
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August 2023 by Lana
Horribly rude personnel. When I asked for the manager, turned out the rudest sales rep was the manager. Such a disappointment. Beautiful store, but ridiculous attitude.
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August 2023 by George Rahal
We have been BR clients for a long time. Indeed, they have changed a lot lately, but we still visit every now and then.
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July 2023 by Gohar K.
Spacious store with a lot of cute outfits and shoes. Lately I have noticed the prices are higher than before with the same quality of clothes. No sales happening today but I got a cute black top for $45 Customer service is good at this location. I have been here a few times over the years.
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July 2023 by Alex Vasquez
Friendly staff. They processed my return. No questions asked. If you're a guy and you're big in you're tall, this is not the place for you. I'm 6'4" hovering around 300 lb and they do not have anything that will fit me in store. Shop online instead.
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July 2023 by F James
Beautiful store a lot of good men’s wear.
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June 2023 by Manwai S.
I was pleasantly greeted by Jasper at this location and he was very courteous and helpful. First time I was offered water at any BR stores! Thanks!
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May 2023 by Brendan M.
Does not follow their own return policy because they claim the return was turned down by an algorithm, but were unable to provide a coherent explanation. Customers beware. Would not recommend as apparently customer service (and compliance with their own posted policies) is a thing of the past.
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May 2023 by Marco Escalante
Great sales and good vogue
