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January 2024 by Diana Cummins
Wonderful service!!!I loved my car!!!Thank you sooooo much!
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October 2023 by DAVID G.
Good car with reasonable prices. George was the young man who helped me. Very professional with great customer service. I would hire him for my business.
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October 2023 by LaSaige Francis
If you want to rent, you must have $500 deposit if you live in the city of pasendena. It doubles to $1k if you live in LA. Using debit card. You need a bill or lease for the area. You will be finger printed as well.
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August 2023 by Caralee S.
If I could give zero stars I would. When I first met George he never said one way or another that he was the manager or not. I had no idea who this Vic person was. They nickel and died me My paperwork said different charges then what they claimed I ended up in a hospital in Burbank and had the car Asked if they could recalculate the price or cut me a bit of a break Nothing was ever done Also the car shook real bad this was mentioned many times and no exchange of vehicles Nothing When I would call I either left messages which were never returned or was told the person I was asking for wasn't there or doesn't work for the company anymore A lot of lack of communication Monday the car was taken back and left me stuck in Pasadena I stay pass Burbank When I finally found a ride I was greeted with nasty additude This Vic person went off on me making me feel and look stupid One of the customers smokes and I'm allergic makes me cough gard and sick I was stuck for about 7 hours total in the heat Not professional I was told wayb2 many different stories Can't believe they run a business like this Interesting customers
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July 2023 by Michael Morris
Good cars, value and service
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June 2023 by M G
The reviews speak for themselves. The best customer service. When we had a problem with our car, they went above and beyond. Thank you guys for everything you did for our family on our trip to Disneyland.
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May 2023 by Nathalie Q.
My car had gotten towed to the shop and I needed to find the closest car rental shop to rent a car during my lunch break. I googled rental car shops, and Bestway rental was the closest. My friend drove me there. It was the fastest and easiest process ever. A kind gentleman helped me out and answered all my questions and found the perfect car for me to rent in a short amount of time. I was able to return to work quickly and have enough time to eat my lunch. I would definitely return back to them if i ever needed to rent another car. I would highly recommend ghis place to family and friends. Thank you so very much, Adam, at Bestway rental for your help. I was having a rough morning, and you made it better with your kindness and being helpful. I am happy to see that there are still nice people out there.
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May 2023 by James Smith
I've been here 3 times this year and everytime has been ... A perfect fit! Limited needs were met with affordable rates, best in the greater San Gabriel valley. Courteous, Quick, Affordable, and Professional with a hint of Friendly nature = Perfect!
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April 2023 by Juan N.
Bestway Rent A Car has been in business on Colorado Blvd in Pasadena, right next to Office Depot, for years. I live nearby, and have rented from them in the past. Always a great price, for a clean vehicle, that runs good. Staff is very friendly, Recently, after I returned the car, I realized at home that I had left a personal item in the car and called them, they had it and saved it for me in the office. After I went back to get my item back, they volunteered to drive me home, so I would not have to walk back home. I really appreciate Bestway Rent-A-Car for their service and great price, on a quality rental vehicle.
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March 2023 by Myron Q.
They rent cars. They are close to my auto mechanic. They charge the same as big chains. The cars are older. Less choice. Perhaps not as clean. But they are a small business!
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January 2023 by Mary Lou Rose
Vic and his crew were Absolutely the best in courtesy and kindness to us during our visit to Pasadena ?
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November 2022 by Brenda L.
I would absolutely recommend this spot, very professional/ nice staff. I had such a great experience I even forgot some money in the car after dropping it off and it was returned to me without a hassle a-lot of places would not have returned it! Such a great spot!
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October 2022 by Ben S.
Very reliable cars they have was very happy with the service Vick and his team are very professional and I definitely will do business with them again I asked for a midsize SUV had already went and did my paperwork and went on my trip thank you best way
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October 2022 by Junior C
Great customer service from Vic and Adan will definitely rent from here again.
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September 2022 by Marcus Bintz
Very easy, good car, great prices.