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October 2023 by Sapphire Lyndon
There’s a reason their reviews are so high! I called yesterday in a frenzy after getting a massive truck from the airport location that I just didn’t feelComfortable driving or parking. They didn’t have a large fleet available, but called me back a few minutes later after they thought of a solution. They switched out my truck and put me in something far more manageable in all of five minutes. Both were so kind and funny and helped make something stressful and annoying, very simple. I’d definitely rent from them again. Thank you soooo much to this budget for being so kind and accommodating! Instances like this go far beyond just the car. Treating others with kindness and humanity goes a long way. It shows this business runs on integrity and humanity.
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December 2022 by Adora 2000
I've never had such a great experience at a rental car company. Ever!My friend from out of town needed to make a last-minute change on the location of her rental car pick-up and Brad & Andrew were on it! Not only were they totally accommodating but they were both super nice in the process. You can tell they''re both great at their job & take pride in it.I highly recommend this business & look forward to dealing with them again soon!
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September 2022 by D Sugar Kopplin Easley
They have done an excellent job of improving their customer service and their fleet of vehicles. The Manager is AMAZING and accommodating, making sure I always have the right vehicle for the right occasion!
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July 2022 by Justin H
Great location, with great customer service. If you need a rental car in the general vicinity of Pasadena, do yourself a favor and come here first and foremost. The inventory is solid and the people who work here are friendly and accommodating.
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May 2022 by Ashley Baker
The people here are so nice and considerate. I arrived with a bike and they had the foresight to help me make sure it fit in the car before they handed me the keys. Then I had to change my plans and they accommodated me in a jiffy. Great experience, I look forward to coming back here and renting from them again.
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December 2021 by Embraced The Hate Sports Talk
Prices are great. Just need to drop you off like other's to be 5*'s.
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September 2021 by Ricardo Chillon
Nice and friendly people
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August 2021 by Patricia Cunliffe
The people who actually work at this location are excellent! The only problem is that when you try to call the local phone # to ask them a simple question - you end up at some corporate call center. At the corporate level you end up with the most common employee today - the one's that tell you that they can't do anything that you request - not even connect you to your desired location or contact that location to ask them to call you. It's pretty disgusting when my only option is to drive down to the location to ask them a question.
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August 2021 by Armon
My fiancé & I were helped by Andrew and he was really helpful! Our original rental was on hold for another family so he was Very understanding and he helped us into a very similar vehicle that may have been a little better! He even washed the inside & outside of our car again before we took it off the lot! Thanks A TON Andrew!
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June 2021 by Tori Duong
Would give -10 stars if I could, they gave me the wrong registration for my car which led to many other complications down the road, and was no help at solving the problem. Budget Customer Service is no help either.
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January 2021 by Wendell Kelley
My go to car rental they are good people they take care of you.
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March 2020 by Michelle Castillo
The guys are great here! I don't go anywhere else when I need a rental. Cars are in good condition.
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February 2020 by Marco Pedroza
People here are very cool
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September 2019 by Fred Kurzweil
Good location. Good srlection of cars.
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August 2019 by Marcos Cordero
Not even open. Google says they are open till 12am it should say 12pm